Guest Relations Manager Resume Sample

Guest Relations Managers act as the first impression, as well as the main point of contact for all guests. Their duties include greeting clients upon arrival, assigning rooms to guests, ensuring the rooms are prepared, informing guests of the hotel’s facilities, check guests in to their rooms, and acting as a customer service representative for the company.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Guest Relations Manager Resume Samples

These are some examples of accomplishments we have handpicked from real Guest Relations Manager resumes for your reference.

Guest Relations Manager Resume Sample 1

  • Provided excellent customer service to over 1,000 guests.
  • Earned a “+” from 95% of hotel’s guest satisfaction surveys at the resort position I managed.
  • Presided as a liaison between hotel staff and guests by resolving issues in a timely manner with good judgment and smarts.
  • Received high commendations for overseeing renovation projects and writing procedures manuals; recognized by upper management as an achiever and problem-solver.
  • Demonstrated forward thinking during reinventing processes leading to the development of systems that would easily transfer should corporate change involved relocation; assisted other departments in their needs.

Guest Relations Manager Resume Sample 2

  • Assisted in the process of closing a hotel, including booking reservations and coordinating between departments.
  • Implemented an organized ticket system to create a guest information guide that included dining, shopping, entertainment, and cultural events on resort property.
  • Provided excellent customer service to ensure guests had a memorable experience at the resort.
  • Developed a new group sales program with various travel agencies offering discounted rates for groups of 50 or more rooms before presenting proposal to corporate office.
  • Expanded resort’s social media presence by creating Facebook page and Twitter account; earned over 3,000 followers in less than eight months.

Guest Relations Manager Resume Sample 3

  • Ensured all guests enjoyed their stay by executing hotel’s policy procedures, programs, and initiatives.
  • Acted as liaison between Company representatives in the field and the corporate office to ensure that guest satisfaction surveys were completed accurately.
  • Maintained a high degree of positive rapport with both internal departments and external organizations by coordinating meetings in timely manner for business conduct.
  • Gained significant success in maximizing revenue through F&B Contribution Margin by securing large parties during slower seasons.
  • Recognized among top three employees for exceptional job performance due to continuous commitment towards exceeding company goals.

Guest Relations Manager Resume Sample 4

  • Hired, trained, and motivated staff members to provide guests with the highest quality of service.
  • Chaired all banquets for conferences held by local hospital; received Outstanding Service Award from A/V Associates.
  • Orchestrated two-day trade show for international association; doubled sales revenue.
  • Became semi-finalist in American Hotel & Lodging Association scholarship program for exceptional industry leadership and community involvement.
  • Increased positive guest feedback by 14% after implementing new customer satisfaction survey programs.

Guest Relations Manager Resume Sample 5

  • Proven expertise in the hospitality industry through eight years of management and training experience at five different hotels.
  • Received employee’s choice award for excellence in guest relations; successfully developed excellent relationships with guests and co-workers alike at all times.
  • Highly skilled negotiator capable of resolving conflicts between employees, managers, department heads, and hotel executives.
  • Demonstrated leadership abilities by achieving a 70% decrease in customer complaints while implementing a new standard for quality control.
  • Achieved a 40% increase in revenue during first year as manager of a highly competitive business district shopping mall.

Guest Relations Manager Resume Sample 6

  • Utilized strong interpersonal and leadership skills to provide extraordinary customer service and satisfaction.
  • Established rapport with guests, supervisors, and employees through clear communication and friendly rapport.
  • Helped ensure smooth operation of hotel during periods of high volume by giving back-up assistance to all areas as needed.
  • Initiated effective training programs to help staff master the requisite skills for the departments they were assigned.
  • Worked collaboratively with team members who displayed organizational acumen, creativity, and heightened motivation.

Guest Relations Manager Resume Sample 7

  • Aided travelers by quickly aiding with travel arrangements, hotel accommodations, and rental vehicles.
  • Expanded the presence of new resort brands across various social media platforms including Facebook, Twitter, Instagram, YouTube, Tumblr.
  • Exhibited an innovative approach to customer service by creating a video series for training on how to use the company’s mobile app.
  • Proven ability to resolve guest complaints through consistent communication via telephone or email.
  • Promoted outstanding team-building skills fostering relationships between employees at all levels of organizational structure.

Guest Relations Manager Resume Sample 8

  • Greeted and welcomed guests to the Grand Hotel with a smile.
  • Enhanced customer relations by accurately responding to questions from guests, staff members, and vendors.
  • Entrusted with overseeing the daily operation of the hotel’s front desk during emergency situations.
  • Preserved company image through well-crafted guest relations that earned top rankings in customer satisfaction surveys.
  • Fostered morale for staff members by recognizing contributions toward a job well done and celebrating accomplishments at departmental gatherings.

Guest Relations Manager Resume Sample 9

  • Developed and implemented procedures for event management including equipment, parking, staffing, traffic flow, food/beverage service.
  • Established team spirit within the department by arranging monthly events such as happy hours and holiday parties; rose to President’s Club in recognition of exceptional service and results.
  • Trained new employees in customer service and reservation skills to promote a positive work environment conducive to teamwork and cooperation.
  • Guided team members through crisis management during guest relations incidents; achieved an overall 96% guest satisfaction rating during my tenure.
  • Implemented best practices throughout hotel operation while increasing revenue $20 million over three years; recognized by The Ritz-Carlton company as a rising leader.

Guest Relations Manager Resume Sample 10

  • Received recognition for exceptional guest service and exemplary employee performance; recognized by hotel managers and guests.
  • Provided leadership in promoting excellent rapport among employees, guests, and managers.
  • Gave attention to the smallest details when it comes to customers’ requests and complaints; resolved customer problems in a timely manner.
  • Transformed negative relationship between hotel and restaurant staff into positive work environment by leading weekly team-building activities with hotel front desk staff, restaurant waitstaff, housekeeping staff, bartenders.
  • Resolved crisis involving unruly events that occurred within the premises of the hotel during wedding receptions by developing contingency plans.

Guest Relations Manager Resume Sample 11

  • Implemented the QA – Quality Assurance program to maintain high guest satisfaction and hotel product quality.
  • Organized a successful international conference for 300+ participants from all over the world, gaining positive feedback from attendees and management.
  • Introduced a revolutionary strategy for hotels’ first ever direct-mail campaign, producing a 10% increase in revenue from room bookings.
  • Oversaw construction of 350 + rooms as well as the addition of state-of-the art conference center facilities within 12 months period.
  • Provided support services that led to increased profitability through development of new customer relationships, retention programs, brand promotion activities, and cost containment strategies.

Guest Relations Manager Resume Sample 12

  • Provided excellent customer service to guests by ensuring a positive and welcoming atmosphere.
  • Collaborated with fellow staff members to resolve complaints in a timely manner.
  • Received promotions based on outstanding performance as a Guest Services Associate and Desk Clerk.
  • Achieved the highest level of management within two years of being hired as a Guest Services Manager, reducing costs while improving production value.
  • Captured an additional 15% increase in room revenue after hiring, training, and managing 25 front desk associates for 12 months.

Wrap Up

In order to work as a Guest Relations Manager you will be required to have a bachelor’s degree in hospitality, but this requirement may vary by employer. Guest Relations Managers must demonstrate leadership skills, excellent oral communication skills, organizational skills, problem-solving skills, critical thinking skills, flexibility, and management skills in order to be successful.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.


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