Customer Support Manager Resume Sample

Customer service support representatives act as customer facing representatives for their company and field requests from customers. They are tasked with answering customer calls, responding to customer inquiries, documenting customer contact, resolving customer issues, coordinating with internal teams to resolve said issues, and meeting customer support metrics.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Customer Support Manager Resume Samples

These are some examples of accomplishments we have handpicked from real Customer Support Manager resumes for your reference.

Customer Support Manager Resume Sample 1

  • Knew and utilize cutting-edge technology, systems, and procedures to process customer transactions.
  • Managed the preparation and preparation of financial statements by developing and maintaining accounting software.
  • Chaired all financial meetings and conducted annual audits independently.
  • Served as a member of the management team, required to provide input on product information, pricing decisions, salary negotiations, finance policies, etc.
  • Recruited for four full-time positions in support of operations support.

Customer Support Manager Resume Sample 2

  • Helped generate $20 million in annual revenue for three major corporations.
  • Promoted proactive customer service through advocacy, education, and empowerment.
  • Managed the regular responsibilities of four full-time assistants to ensure efficient operating systems.
  • Developed a strategic marketing plan to increase sales of a nationally recognized coffee brewing system by 40% over two years.
  • Protected customers from threats from bullies, thieves, and scam artists through developing systems of customer identification and tracking.

Customer Support Manager Resume Sample 3

  • Administered and organized day-to-day office functions for nine years, including cash handling and filing, answering phones, and greeting guests.
  • Helped to solve computer problems such as slowing down work station, registry malfunctions, and printer mismatches.
  • Administered and participated in monthly staff meetings to facilitate change within the office.
  • Provided information services to customers such as faxing documents and received frequent walk-in traffic due to employee absence.
  • Organized and implemented monthly company meetings featuring guest speakers on various topics in order for employees to learn about available job opportunities within the company.

Customer Support Manager Resume Sample 4

  • Motivated and trained team of 12 individuals in customer service to achieve 99% first-call resolution and $10,000 in monthly savings to the company.
  • Resolved 400 service requests and inquiries by telephone to resolve issues, provide information, and promote company services.
  • Mentored team member through graduation from the vocational program in Office Administration.
  • Aided teammates during times of personal hardship through acts of support and encouragement.
  • Gained 12 new clients by prospecting and building relationships with local business community.

Customer Support Manager Resume Sample 5

  • Convinced team members to lure customers into buying more than they originally intended.
  • Consulted technical experts over the phone for over 60 hours to resolve computer-related problems.
  • Spent one-year managing customer relations for three companies, four departments, and ten subordinates.
  • Maintained positive attitude and effective problem-solving skills during difficult times by bringing teams together for mutual benefit.
  • Received awards of recognition received from three departments, two companies, and twelve coworkers within the first six months on the job.

Customer Support Manager Resume Sample 6

  • Conducted over 4,000 telephone calls and 1500 video conference interactions.
  • Followed up on over 100 data entry, financial, and administrative processes.
  • Eliminated customer issues with recommendations and workable solutions.
  • Resolved over 57 service complaints through proactive intervention and restoration services.
  • Revamped software applications to ensure customers receive accurate payouts, product delivery dates, and up-to-date information.

Customer Support Manager Resume Sample 7

  • Maintained and developed a program for catering and coordinating in-house management seminars and workshops for in-house staff members.
  • Designed, implemented, and maintained a customer satisfaction survey program to monitor client needs.
  • Managed multidiscipline projects involving policies, policies updates, procedures, organization structure, software development guidelines, manual/systems updates/changes.
  • Worked with budgeting and manpower issues by maintaining personnel files and personnel records.
  • Coordinated training programs for 8 different departments under the direction of an international software supply company.

Customer Support Manager Resume Sample 8

  • Listened and responded with appropriate solutions to over 1,000 customers as a reservation agent for a nationwide travel agency.
  • Designed and implemented to four associates an “E-mail” customer service program for response to approximately 100 electronic mail inquiries each week.
  • Facilitated resolution to over 300 passengers’ complaints, claims, and disputes as a Sales and Service Agent and Color Analyst.
  • Resolved over 100 customer issues to satisfaction by increasing the interaction of Sales, Maintenance, and Operations team members with customers.
  • Recognized employee of the month for exceptional performance by leading a team effort in resolving customer problems associated with two delayed flights across three airports.

Customer Support Manager Resume Sample 9

  • Responsible for all customer support operations, including field service, telephone, knowledge base, training presentations, and public relations.
  • Coordinated marketing initiatives with print media, direct mail marketing campaigns, on-site promotions at trade shows and conventions.
  • Coordinated company employee recognition programs while adding new product lines.
  • Managed a group of six employees including assisting with budgeting responsibilities for the entire department.
  • Corrected organizational misdeeds that included mass emailing of inappropriate customer service messages to the wrong email addresses.

Customer Support Manager Resume Sample 10

  • Created and administered budgeting, purchasing, and ordering processes for a global customer base of 300 students.
  • Developed web page to share personal training sessions via the internet.
  • Developed web page to share self-defense instruction via the internet.
  • Developed database of martial arts schools by region.
  • Gave a seminar on how to develop a business plan that can survive in a recession at an international conference for business owners.

Customer Support Manager Resume Sample 11

  • Trained to the full completion, from White to Black Belt, two private children by 6 years of ongoing home Jiu-Jitsu instruction.
  • Coached each child for improved self-confidence and self-defense skills.
  • Utilized proven motivational techniques to encourage discipline, cooperation & teamwork.
  • Trained to the full completion, from White to Black Belt, one martial arts instructor by 6 years of ongoing home Jiu-Jitsu instruction.
  • Organized an environment for optimal performance and productivity.

Customer Support Manager Resume Sample 12

  • Supervised the operations of a 15,000 square foot customer service center.
  • Audited employee performance and tracked employee attendance by working 10-hour shifts.
  • Received award for the fastest time to solve customer complaints at a regional office job fair of 550 companies.
  • Took front desk position in an international call center that handled over 300,000 calls daily.
  • Worked for six consecutive years in a well-established call center that handled over 180,000 calls daily.

Customer Support Manager Resume Sample 13

  • Delivered uninterrupted services to over 1,000 communication equipment operators in three offices.
  • Scheduled communication site technicians for maintenance, upgrades, and installations at various communication sites.
  • Orchestrated smooth transfers between communication sites for internal corporate employees.
  • Fulfilled corporate legal agreements with communication providers by promptly resolving customer service disputes directed to the corporate complaint department.
  • Maintained customer databases containing pertinent information for communication providers to communicate with corporate customers by daily phone calls, emails, texts, visits, and letters.

Customer Support Manager Resume Sample 14

  • Acutely assisted customers with special needs, including the elderly and physically challenged, to resolve computer-related problems.
  • Gained extensive knowledge of various computer hardware and software programs to troubleshoot issues for customers.
  • Resolved numerous customer service calls where others had failed through creative problem-solving skills, patience, and persistence.
  • Successfully staged successful well-attended computer networking events (and served as MC) after gaining experience with the prior promotional marketing campaigns.
  • Handled customer comments through meticulous documentation of issues so all questions could be answered thoroughly for future reference.

Customer Support Manager Resume Sample 15

  • Developed and implemented effective customer service procedures, policies, and procedures for twenty-five clients.
  • Effectively coordinated, managed and supervised one hundred employees to successfully complete all tasks.
  • Placed the customers’ needs above the company’s financial objectives.
  • Actively fostered employee performance through coaching individual teams to improve operational efficiency, productivity, and morale.
  • Created customer loyalty through exceptional service while building a clientele for future employment.

Wrap Up

They are required to have a high school diploma or GED and in some specialized industries associate or technical degrees. Customer service support representatives must demonstrate cross-functional engagement, excellent written and oral communication, computer and phone proficiency, a personable demeanor, active listening, and patience.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.


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