911 Operator Resume Sample

911 Operators respond to all calls to their hotline and are responsible for dispatching emergency units when necessary. Their duties include answering phone calls, transferring calls to correct agencies, dispatching correct emergency units if necessary, prioritizing multiple phone calls, the de-escalation of certain situations, and monitoring alarms.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best 911 Operator Resume Samples

These are some examples of accomplishments we have handpicked from real 911 Operator resumes for your reference.

911 Operator Resume Sample 1

  • Recognized by Chief of Police for exceptional performance.
  • Received outstanding service award.
  • Substantially recognized by the County Sheriff for excellent performance, adhered to department’s standards of excellence, and achieved some of the highest marks in the history of the agency.
  • Selected for promotion to sergeant after four years with the department and two years on patrol.
  • Received outstanding performance awards in the categories of protection, community relations and technical expertise. Assisted victims of robberies and large scale retail theft offenses and was often called upon to make arrests outside of his job responsibilities.

911 Operator Resume Sample 2

  • Clearly understood the importance of public safety by protecting life and property, as well as individual rights.
  • Developed positive relationships with public officials and military superiors; participated in a community service project teaching children to read.
  • Maintained high standards of professionalism by displaying integrity, sound judgment, and compassion while handling crisis situations requiring exceptional attention.
  • Quickly responded to a call while being informed of jurisdictional boundaries and the appropriate agency to assist.
  • Achieved award for exceeding performance standards in response time & accuracy rates; recognized for exceptional customer service skills; achieved exemplary client relations by building strong working relationships with supervisors.

911 Operator Resume Sample 3

  • Supported coordination of emergency services during the 9-11 WTC attacks
  • Able to radio and dispatch emergency personnel with minimal errors
  • Recognized for ability to respond to emergency situations and making split second decisions.
  • Intervened in dangerous situations; avoided physical confrontation whenever possible.
  • Trained as a certified hostage negotiator; earned praise from superiors when used in hostage incidents.

911 Operator Resume Sample 4

  • Trained new 911 operators on emergency calls; evaluated employee performance.
  • Helped avert disaster by immediately directing emergency response teams to the scene of an accident.
  • Provided information that allowed police department to make immediate arrests in felony cases; received commendation from the Chief of Police.
  • Provided information that led to the arrest of a gang member wanted for murder; received an award for Superior Customer Service from the Mayor.
  • Processed and filed license plate numbers in connection with fugitive apprehension cases, saving hundreds of hours by reducing manual data entry time.

911 Operator Resume Sample 5

  • Landed in this position after having passed an extensive background check; received a customer service award for customer satisfaction.
  • Developed emergency response protocols for the 911 center; received award for exceptional integrity.
  • Researched and processed restraining orders; captured necessary surveillance reports to determine if violations had occurred.
  • Delayed, canceled, or changed appointments when appropriate to ensure the safety and security of our clients and employees, while adhering to strict Department of Defense guidelines.
  • Received award for consistently exceeding quality standards while demonstrating exceptional listening skills when dealing with customers.

911 Operator Resume Sample 6

  • Communicated with emergency personnel during two extreme weather conditions; ensured all information was conveyed to emergency responders and families during 9/11 attacks.
  • Played a critical role in the rescue of multiple drowning victims, who were pulled from the waters of Lake Tahoe during extremely adverse weather conditions.
  • Conducted thorough interviews with personal injury victims regarding injuries, damages and insurance coverage.
  • Debriefed officers and coordinated efforts following a school shooting, ordering additional first responders as needed; debriefed students and faculty who were evacuated by bus to a nearby school.
  • Investigated citizen complaints; identified fraud schemes involving victims of identity theft.

911 Operator Resume Sample 7

  • Recognized by Captain of a Marine Unit for exceptional work ethic.
  • Awarded “The Best Job” by the American Civil Liberties Union for outstanding service; honored by the Vice Mayor for outstanding performance.
  • Received awards from the President and Commanding Officer of the organization for demonstrating leadership and upholding the organization’s honor code.
  • Admitted to Junior College; continued to work with all military personnel, including troubled teens who were responsible for illegal acts.
  • Received recognition from two commanders as well as an honorable discharge from the Air Force.

911 Operator Resume Sample 8

  • Received a written commendation from the commanding officer for the highest rating in a year-long shift.
  • Worked with a wide variety of municipal and federal agencies to resolve problems during emergency situations.
  • Contributed to improved communication between the public and emergency services.
  • Created new protocols and procedures that improved emergency response capabilities on military bases throughout the U.S..
  • Won award for excellence by Staff Sergeant, 13th Special Forces Regiment; supported mission readiness by scheduling extra training at no cost to unit leadership while meeting aggressive production goals.

911 Operator Resume Sample 9

  • Achieved career goal of attaining a Colorado Peace Officer Certificate and rating of “above average” on state-administered test.
  • Skillfully handled emergency calls and transferred calls to appropriate agencies to ensure timely resolution of matters in accordance with county guidelines.
  • Intervened in domestic violence situations, which resulted in improving the quality of life for victims; received commendation from supervisors.
  • Assisted individuals in filing missing person reports and restraining orders; provided diligent service to citizens contacting the 911 center including being available to help them during off-hours by telephone or through dispatch channels when necessary.
  • Maintained a high level of service and professionalism in order to achieve the title of 911 Operator of the Month for March 2007.

911 Operator Resume Sample 10

  • Operated telephones; contacted emergency services in emergency situations.
  • Reconnected disconnected telephone calls.
  • Managed and operated touch tone lines, routing and arranging emergency calls to appropriate dispatchers.
  • Served as a backup to the 911 control center during office closures or while on standby assignment.
  • Responded to emergencies in the most expedient and efficient manner possible.

911 Operator Resume Sample 11

  • Specialized in all types of emergency responses and served as the 911 “supervisor” for a large metropolitan city. Effectively processed emergency calls from citizens, directed emergency resources and served as liaison between police, fire, medical and emergency management agencies.
  • Handled calls ranging from domestic disturbances to multi-unit building fires. Used discretion when determining priority of calls. Recognized by peers and supervisors for outstanding performance in handling life threatening situations; was able to maintain composure even when dealing with distraught callers.
  • Created written policy and procedures manual that was adopted by the city as official policy for 911 operators; also taught others about 911 communication procedures for a local community college program.
  • Actively worked to resolve problems in the 911 center. Participated in research to improve the effectiveness of emergency services by analyzing call data and working with technology vendors to install new equipment.
  • Consistently took on additional duties that were crucial to the operation of the 911 center, including training new employees; worked long hours during large-scale emergencies such as floods and when public safety personnel were deployed for special events or disaster response efforts.

911 Operator Resume Sample 12

  • Received award for outstanding performance; engaged in emergency services, ensuring the safety of students who call during the night.
  • Completed required monthly paperwork without fail.
  • Held monthly performance reviews, receiving superior feedback for all aspects of my service.
  • Received award for high proficiency in English and conversational Spanish, which ensured a safe and comfortable connection with callers in both languages.
  • Together with other 911 operators, I maintained over 120 successful communication channels between police, fire and medical agencies at 911 Outpost during Hurricane Sandy.

Wrap Up

To work as a 911 Operator you will need a high school diploma or equivalent. 911 Operators must exhibit outstanding listening skills, oral communication skills, problem-solving skills, the ability to think critically, empathy, integrity, and the ability to remain calm in hostile situations in order to succeed.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.


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