A 911 dispatcher receives calls to the emergency helpline and directs the caller to the service they need, be it fire, medical, or police. They stay on the line while aid is en route if possible to advise the caller to stay calm and also to offer advice if possible, such as ways to avoid further danger in addition to potentially life saving medical assistance.
How to Become a Successful 911 Dispatcher?
While no degree beyond a high school diploma or a GED is required, you will benefit greatly from a degree in Criminal Justice or a similar field, as that will give you much of the background knowledge you will need later on to be successful in the field with less training from your agency needed to get you up to speed.
Upon being hired, you will need to be trained in the specific programs used by the system, as a dispatcher relies heavily on computers to have access to all required resources. Being technically savvy will be a great benefit here, and developing strong multitasking skills will give you the best start in your career.
Once you begin answering calls, you will need to be prepared for a wide variety of situations that you may face as an emergency dispatcher, as people will call in for everything from car troubles to life threatening injuries, and all of them need to be taken seriously and given appropriate help.
Being able to multitask, namely by listening to the caller while simultaneously managing your systems, will enable you to assist callers and often save lives. Keeping yourself taken care of will also be to your benefit, as many of the calls you take will be troubling and you will need to process those hardships.
The Best 911 Dispatcher Resume Samples
These are some examples of job descriptions we have handpicked from real 911 Dispatcher resumes for your reference.
- Superior ability to prioritize multiple emergency calls and dispatch appropriate services.
- Calmed angry and distressed callers in difficult or emergency situations.
- Relayed all call information accurately and fully to appropriate emergency responders.
- Operates a multi-line call system to receive 911 emergency and non-emergency call, and operates basic office equipment.
- Receive telephone calls through the police/fire communications system;assumes control of the conservation;ascertains the nature of the call;prioritizes emergency and non-emergency situations and needs; routes information to appropriate police,fire, and rescue units.
- Provide essential emergency instructions to callers prior to arrival of police or fire units.
- Alert other agencies (hospitals,air rescue,etc.) as needed regarding the status of emergency transport.
- Received emergency calls from the public requesting police, fire, medical or other emergency services.
- Determined priorities, and dispatched police, fire, ambulance or other emergency units as necessary and in accordance with established procedures.
- Entered and received requests for information regarding vehicle registration, driving records, and warrants, and provided pertinent data.
- Operated and maintained mobile dispatch vehicles and equipment.
- Questioned callers to determine their locations and the nature of their problems in order to determine type of response needed.
- Entered, updated and retrieved information computerized data systems regarding such things as wanted persons, stolen property, vehicle registration and stolen vehicles.
- Research and retrieval of information regarding vehicle registration, driving records, warrants and additional pertinent data in a real-time, deadline situation.
- Maintaining security and confidentiality while managing multiple priorities of files and ongoing situations, all while under pressure in a fast-paced environment.
- Handled emergency and high-tension situations quickly while assessing what actions were needed to be taken and reacted accordingly.
- Treating each caller and co-worker with respect and providing pertinent help and information when needed.
- Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired.
- Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
- Perform emergency medical dispatch and crisis intervention services.
- Ask vital questions and provide pre-arrival instructions for emergency medical calls.
- Update responding units and determine what priority response is needed.
- By using established guidelines, utilize all police, medical, and fire resources.
- Interpreting and evaluating tactical situations and making recommendations to superiors.
- Operate console for communicating with emergency responders on multiple frequencies along with civilian first responders.
- Processes and evaluates information received, prioritizes calls and dispatches required units and/or agencies.
- Monitors and coordinates police, EMS, and fire units activity and assignments via radio frequencies.
- Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment.
- Creates and maintains automated or manual logs of public safety communications activity.
- Accesses and enters sensitive data in local/state/national databases as necessary for investigative purposes.
- I answered emergency and non emergency calls that came into the call center and documented all information for those calls.
- As a dispatcher I was also responsible for dispatching the correct personnel and monitoring radio traffic while on duty.
- Dispatching also gave me the opportunity to work closely with callers to keep them calm and in control during a time of crisis for them.
- Performs all assigned duties at all call-taker or tactical radio work stations.
- Answers and responds to emergency and non-emergency calls to the Communications Center; enters data into database and transmit incidents for dispatching or other action; dispatches emergency response teams including medical and fire responders, working within the limits of standard or accepted practice.
- Uses computer, usual peripherals, CAD system, EMD/EFD system, and specialty software; uses EMS, fire department and helicopter radio systems; pager deck, alarm deck, and standard office equipment.
- Receives emergency and non-emergency calls from the public, private companies and other jurisdictions.
- Dispatch police and fire personnel or other City services in response to such calls.
- Relays emergency and non emergency information to public safety personnel in the field.
- Maintaining three different ticketing systems as well as their counterpart systems.
- Developing and maintaining a daily report, two weekly reports and two monthly reports.
- Working with several other state agencies in order to verify certifications by county.