911 dispatchers are responsible for receiving and responding to calls from members of the public. Duties include answering incoming calls, providing first aid instructions, dispatching appropriate personnel to serious calls, and offering general information about emergencies. The top skills for this position are customer service, problem solving, public relations, phone etiquette, and effective on-the-job problem solving. The minimum educational requirement is usually a high school diploma or equivalent, but some employers may prefer a college degree.
The Best 911 Dispatcher Resume Samples
These are some examples of accomplishments we have handpicked from real 911 Dispatcher resumes for your reference.
- Superior ability to prioritize multiple emergency calls and dispatch appropriate services.
- Calmed angry and distressed callers in difficult or emergency situations.
- Relayed all call information accurately and fully to appropriate emergency responders.
- Received top award for exemplary resolution of emergency calls in a timely and professional manner from the National Association of 911 Dispatchers.
- Performed well above average as a law enforcement officer by reaching over seventy percent success rate in locating missing children within one hour of their disappearance.
- Operates a multi-line call system to receive 911 emergency and non-emergency calls, and operates basic office equipment.
- Receive telephone calls through the police/fire communications system; assume control of the conservation; ascertains the nature of the call; prioritizes emergency and non-emergency situations and needs; routes information to appropriate police, fire, and rescue units.
- Provide essential emergency instructions to callers prior to the arrival of police or fire units.
- Alert other agencies (hospitals, air rescue, etc.) as needed regarding the status of emergency transport.
- Met expectations as a military guard by enforcing base regulations while protecting the base commander, property, and personnel.
- Received emergency calls from the public requesting police, fire, medical, or other emergency services.
- Determined priorities, and dispatched police, fire, ambulance, or other emergency units as necessary and in accordance with established procedures.
- Entered and received requests for information regarding vehicle registration, driving records, and warrants, and provided pertinent data.
- Aided the community by participating in charity events, serving meals to the homeless, and making gifts to the needy.
- Effectively communicated emergency information in stressful situations; saved numerous lives during two life-threatening accidents.
- Operated and maintained mobile dispatch vehicles and equipment.
- Questioned callers to determine their locations and the nature of their problems in order to determine the type of response needed.
- Entered, updated, and retrieved information computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Learned to establish communication with persons who are experiencing a mental crisis or emotional stress through calm, yet assertive communication.
- Established and developed a rapport with callers who were experiencing a mental health crisis or emotional disturbance.
- Research and retrieval of information regarding vehicle registration, driving records, warrants, and additional pertinent data in a real-time, deadline situation.
- Maintaining security and confidentiality while managing multiple priorities of files and ongoing situations, all while under pressure in a fast-paced environment.
- Handled emergency and high-tension situations quickly while assessing what actions were needed to be taken and reacted accordingly.
- Treating each caller and co-worker with respect and providing pertinent help and information when needed.
- Interacted with hospital staff to assist the police dispatcher in receiving calls from individuals experiencing mental turmoil, which resulted in resolving many calls for service.
- Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired.
- Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
- Perform emergency medical dispatch and crisis intervention services.
- Ask vital questions and provide pre-arrival instructions for emergency medical calls.
- Provided medical assistance and evacuations during training exercises and actual operations; assisted in the retrieval of secret documents as they had been transported out of terrorists’ control.
- Update responding units and determine what priority response is needed.
- By using established guidelines, utilize all police, medical, and fire resources.
- Interpreting and evaluating tactical situations and making recommendations to superiors.
- Operate console for communicating with emergency responders on multiple frequencies along with civilian first responders.
- Successfully completed, as a result of a limited emergency call volume, an average of 11,600 calls per year.
- Processes and evaluates information received prioritizes calls and dispatches required units and/or agencies.
- Monitors and coordinates police, EMS, and fire units activity and assignments via radio frequencies.
- Utilizes technology such as computers, radio systems, telephones, fax machines, and other communication equipment.
- Creates and maintains automated or manual logs of public safety communications activity.
- Accesses and enters sensitive data in local/state/national databases as necessary for investigative purposes.
- I answered emergency and nonemergency calls that came into the call center and documented all information for those calls.
- As a dispatcher, I was also responsible for dispatching the correct personnel and monitoring radio traffic while on duty.
- Dispatching also gave me the opportunity to work closely with callers to keep them calm and in control during a time of crisis for them.
- Received award for assisting the public in reporting suspicious vehicles and activities to local law enforcement during the 2007 Super Bowl festivities.
- Acknowledged by local law enforcement as ‘excellent and efficient’ in my ability to handle emergency calls; recognized with ‘Certificate of Merit award.
- Performs all assigned duties at all call-taker or tactical radio workstations.
- Answers and response to emergency and non-emergency calls to the Communications Center; enter data into database and transmit incidents for dispatching or other action; dispatches emergency response teams including medical and fire responders, working within the limits of standard or accepted practice.
- Uses a computer, usual peripherals, CAD system, EMD/EFD system, and specialty software; uses EMS, fire department, and helicopter radio systems; pager deck, alarm deck, and standard office equipment.
- Trained others on-the-job to become skilled 911 operators, who later accepted full-time employment at our facility.
- Responsible for supervision of 86 active-duty police and sheriff’s department personnel.
- Receives emergency and non-emergency calls from the public, private companies, and other jurisdictions.
- Dispatch police and fire personnel or other City services in response to such calls.
- Relays emergency and non-emergency information to public safety personnel in the field.
- Assisted in equipping and training National Guard personnel prior to their deployment to the Persian Gulf War.
- Directed defense of several high-profile locations, such as the White House and The Pentagon, while providing firearms escort to the President of the United States.
- Maintaining three different ticketing systems as well as their counterpart systems.
- Developing and maintaining a daily report, two weekly reports, and two monthly reports.
- Working with several other state agencies in order to verify certifications by county.
- Responded to more than 10000 911 calls in four years, over 5000 being life-threatening situations.
- Supervised and trained security forces upon request by corporations, federal agencies, and governmental entities across America.
How to Become a Successful 911 Dispatcher?
While no degree beyond a high school diploma or a GED is required, you will benefit greatly from a degree in Criminal Justice or a similar field, as that will give you much of the background knowledge you will need later on to be successful in the field with less training from your agency needed to get you up to speed.
Upon being hired, you will need to be trained in the specific programs used by the system, as a dispatcher relies heavily on computers to have access to all required resources. Being technically savvy will be a great benefit here, and developing strong multitasking skills will give you the best start in your career.
Once you begin answering calls, you will need to be prepared for a wide variety of situations that you may face as an emergency dispatcher, as people will call in for everything from car troubles to life threatening injuries, and all of them need to be taken seriously and given appropriate help.
Being able to multitask, namely by listening to the caller while simultaneously managing your systems, will enable you to assist callers and often save lives. Keeping yourself taken care of will also be to your benefit, as many of the calls you take will be troubling and you will need to process those hardships.
A 911 dispatcher receives calls to the emergency helpline and directs the caller to the service they need, be it fire, medical, or police. They stay on the line while aid is en route if possible to advise the caller to stay calm and also to offer advice if possible, such as ways to avoid further danger in addition to potentially life saving medical assistance.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.