Hotel Front Desk Agent Resume Sample

These are some examples of job descriptions we have handpicked from real Hotel Front Desk Agent resumes for your reference.

Hotel Front Desk Agent

  • Managed front desk area with excellent customer service, including phone calls and greeting clients, visitors and staff.
  • Addressed guests concerns and special requests in a professional and personable manner.
  • Managed room reservations using a computerized reservations system.
  • Ensured that guests are settled comfortably in their rooms, made necessary adjustments if needed.

Hotel Front Desk Agent

  • Helped guests with their things including luggage and other valuables.
  • Assisted with transportation and reservations for customers in local restaurants. 
  • Communicated with housekeeping and maintenance staff to ensure that great quality service is provided to guests.
  • Answered queries of guests about various information and services of the hotel.

Hotel Front Desk Agent

  • Greeted all guests following the 10 and 5 rules in a professional and friendly manner.
  • Assisted with their luggage.
  • Communicated with other departments always in a friendly and professional manner. 
  • Well versed with the knowledge of local history, attractions, restaurants and events going on near the hotel in order to make recommendations to guests in Jackson, MS.

Hotel Front Desk Agent

  • Answer patient questions and provide assistance and directions when necessary.
  • Ensure that all the patient gets proper assistance and always treating them in a friendly, welcoming manner.
  • Register the new patient and update necessary records.

Hotel Front Desk Agent

  • Following all appropriate procedures for checking guests in and out of the hotel.
  • Accommodating guests’ reservation requests, both over the phone and in person.
  • Handling cash and credit cards transactions in a prompt, courteous manner.
  • Insuring that our in-house guests’ requests are appropriately cared for and communicated to the appropriate departments.

Front Desk Agent and Night Auditor

  • Accommodating hotel guests by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Reconcile the hotel’s daily accounting to ensure an accurate assessment of both room use and revenue collection.
  • Followed specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for all shift.

Front Office Manager

  • Manage the Front Desk Team, Airport Shuttle Team, and oversee Accounts Receivable.
  • Redeveloping/mentoring associates; implementing new policies, procedures, SOPs, daily tasks and goals.
  • Lead department in hiring and on-boarding for new hired associates.

Front Desk Receptionist

  • Verify customers’ credit, and establish how the customer will pay for the accommodation.
  • Keep records of room availability and guests’ accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Hotel Front Desk Agent

  • Talk to guests while you check them in just to make them feel appreciated and welcomed.
  • Keep front desk area neat and clean at all times to appeal to the guests and fellow coworkers. 
  • Print registration cards for the next day and make sure amenities are provided if guests requested it before they arrive.

Front Desk Agent and Night Auditor

  • Handles posting cash, check and credit card payments.
  • Presents options and alternatives to guests and offers assistance in making choices.
  • Knows the location and types of available rooms as well as the activities and services of the property.

Hotel Front Desk Agent

  • Provide frontline customer service by welcoming and greeting all guests with great courtesy.
  • Assist guests concerns and special requests in a professional and personable manner.
  • Answer inbound calls pertaining to hotel services, reservations, and account disputes.
  • Communicate with housekeeping and maintenance staff to ensure the highest quality service is provided to guests.

Hotel Front Desk Clerk

  • Answer the phone at the front desk to respond to current and prospective guests’ needs Book reservations for individuals, families and groups as required.
  • Greet walk-in guests and guests with reservations when they arrive at the front desk.
  • Schedule special services, such as spa treatments, when guests inquire.

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