Hotel front desk agents are focused on ensuring that customers check-in and out of the hotel as efficiently as possible. Responsibilities include providing information about the hotel and its amenities, taking reservations, checking guests in and out of their room, resolving issues with guests (such as noise complaints), and obtaining more towels or other needed items. Strong customer service skills make this role easier to fulfill, but top skills also include computer software proficiency, communication abilities, basic math skills for accurate financial transactions, managing money responsibly, multitasking abilities under pressure, and working quickly with high attention to detail. The minimum educational requirement is typically a high school diploma.
The Best Hotel Front Desk Agent Resume Samples
These are some examples of accomplishments we have handpicked from real Hotel Front Desk Agent resumes for your reference.
Hotel Front Desk Agent
- Managed front desk area with excellent customer service, including phone calls and greeting clients, visitors, and staff.
- Addressed guests’ concerns and special requests in a professional and personable manner.
- Managed room reservations using a computerized reservations system.
- Ensured that guests are settled comfortably in their rooms, made necessary adjustments if needed.
- Prepared VIP arrangements for executives and guests from more than 30 countries.
Hotel Front Desk Agent
- Helped guests with their things including luggage and other valuables.
- Assisted with transportation and reservations for customers in local restaurants.
- Communicated with housekeeping and maintenance staff to ensure that great quality service is provided to guests.
- Answered queries of guests about various information and services of the hotel.
- Coordinated requests and prepared travel itineraries to ensure clients’ satisfaction.
Hotel Front Desk Agent
- Greeted all guests following the 10 and 5 rules in a professional and friendly manner.
- Assisted with their luggage.
- Communicated with other departments always in a friendly and professional manner.
- Well-versed with the knowledge of local history, attractions, restaurants, and events going on near the hotel in order to make recommendations to guests in Jackson, MS.
- Aided in expediting the completion of federal, state, and local tax returns.
Hotel Front Desk Agent
- Answer patient questions and provide assistance and directions when necessary.
- Ensure that all the patient gets proper assistance and always treat them in a friendly, welcoming manner.
- Register the new patient and update necessary records.
- Ensured accuracy of credit card transactions to maintain maximum profitability for the company by recommending new marketing strategies.
- Extensively researched, developed, and managed dedicated marketing campaigns; promoted sales growth by 25%.
Hotel Front Desk Agent
- Following all appropriate procedures for checking guests in and out of the hotel.
- Accommodating guests’ reservation requests, both over the phone and in person.
- Handling cash and credit cards transactions in a prompt, courteous manner.
- Ensuring that our in-house guests’ requests are appropriately cared for and communicated to the appropriate departments.
- Resolved issues affecting guests’ satisfaction with staff professionalism, friendliness, and hospitality; provided courteous assistance to co-workers as well as guests.
Front Desk Agent and Night Auditor
- Accommodating hotel guests by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
- Reconcile the hotel’s daily accounting to ensure an accurate assessment of both room use and revenue collection.
- Followed specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for all shifts.
- Provided exceptional assistance for guests by providing information about the client’s location, the time needed in the room, laundry services, etc., and was recognized by management for outstanding customer service.
- Achieved commendation by taking care of all hotel fires in a timely manner; recognized as one of the better firefighters at the hotel.
Front Office Manager
- Manage the Front Desk Team, Airport Shuttle Team, and oversee Accounts Receivable.
- Redeveloping/mentoring associates; implementing new policies, procedures, SOPs, daily tasks, and goals.
- Lead department in hiring and onboarding for newly hired associates.
- Formally trained as an escort at the Front Desk of a five-star hotel.
- Managed and supervised over twenty front desk agents, fourteen security personnel, thirteen bell persons, two concierges, and two-room attendants; set company policies and procedures.
Front Desk Receptionist
- Verify customers’ credit, and establish how the customer will pay for the accommodation.
- Keep records of room availability and guests’ accounts, manually or using computers.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Reported to the General Manager’s office when overage expenditures took place.
Hotel Front Desk Agent
- Talk to guests while you check them in just to make them feel appreciated and welcomed.
- Keep the front desk area neat and clean at all times to appeal to the guests and fellow coworkers.
- Print registration cards for the next day and make sure amenities are provided if guests requested them before they arrive.
- Recognized for outstanding performance by front desk service standards established by General Manager of “The Grand Beach” Resort Hotel.
- Recognized for outstanding performance by hotel standards established by Executive Director of “the Board of Directors” Tourism Association.
Front Desk Agent and Night Auditor
- Handles posting cash, check and credit card payments.
- Presents options and alternatives to guests and offers assistance in making choices.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Learned and assumed critical responsibilities with minimal training; effectively communicated with management and relayed information to guests via telephone.
- Contributed to the increased sales of a new conference center by providing current details regarding conferences, conventions, and special events to potential meeting groups.
Hotel Front Desk Agent
- Provide frontline customer service by welcoming and greeting all guests with great courtesy.
- Assist guests’ concerns and special requests in a professional and personable manner.
- Answer inbound calls pertaining to hotel services, reservations, and account disputes.
- Communicate with housekeeping and maintenance staff to ensure the highest quality service is provided to guests.
- Instructed staff in methods for improving guest satisfaction; served as a backup for front desk agents in case of emergencies.
Hotel Front Desk Clerk
- Answer the phone at the front desk to respond to current and prospective guests’ needs Book reservations for individuals, families, and groups as required.
- Greet walk-in guests and guests with reservations when they arrive at the front desk.
- Schedule special services, such as spa treatments, when guests inquire.
- Demonstrated outstanding customer service skills; greeted guests with a smile during high volume times (i.e., check-in, check-out).
- Recognized for exceptional work performance by management; selected for team lead position in hotel’s new computer-based call center system.
Wrap Up
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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