Voip Engineer Resume Sample

Voip Engineers are responsible for creating, examining, fixing, and maintaining Voip systems in an organization. Their duties include coordinating with technicians, performing installations of various technology solutions, developing architectural plans for voice services, monitoring the efficient working of projects, analyzing customer requirements, researching and developing new technologies.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Voip Engineer Resume Samples

These are some examples of accomplishments we have handpicked from real Voip Engineer resumes for your reference.

VOIP Engineer Resume Sample 1

Enhanced productivity and network security by implementing VOIP telephony for a 500-employee company.
Trained over 100 employees to become skillful in the installation, configuration, and troubleshooting of VOIP equipment and associated systems.
Upgraded and enhanced an Internet MPLS (multiprotocol label switching) backbone; validated data integrity, performance, and end-to-end connectivity.
Administered phone system operations during business hours; assisted with daily upgrades and troubleshooting issues as needed.
Delivered prompt resolutions by managing third-party technical support teams; ensured customer satisfaction during investigations.

VOIP Engineer Resume Sample 2

Acted as the primary support engineer for ten small to mid-size VOIP companies.
Translated customer requirements into specific engineering designs and documentation.
Designed, installed, tested, and deployed a secure data network with three remote offices including voice communications servers, switches, routers, firewalls, analog/digital/hybrid PBX systems.
Successfully forecasted IT resources to accommodate growth of one hundred percent per year without additional overhead or personnel costs.
Reduced phone bills by forty percent through increased information security measures.

VOIP Engineer Resume Sample 3

Developed and expanded VoIP telecom network in the Eastern Zone of United Telecommunications.
Gained experience in designing, configuring, and deploying IP telephony VoIP architecture consisting of Cisco Call Manager Express (CME) and Cisco Unified Communications Manager (UCM).
Earned certification in RIP and OSPF routing protocols for IPv4 and IPv6 networks.
Successfully resolved customer issues by diagnosing faults, applying troubleshooting procedures to determine causes, implementing resolutions within service level agreements, and communicating updates with customers.
Aided consolidation teams during datacenter migration by planning upgrades of existing equipment to support an enterprise-wide software deployment project using Virtual Network Computing technology.

VOIP Engineer Resume Sample 4

Held responsibility for VOIP and network equipment, maintaining local and wide area networks.
Provided leadership and guidance to junior engineers within the department regarding VOIP routing protocols and PBX switch operation.
Assigned additional projects related to the development of new VOIP infrastructure components; provided accurate estimates for project completion.
Consulted with management regarding asset utilization across departments to optimize performance of existing hardware through consolidation efforts.
Streamlined data center operations by consolidating 246 servers onto 7 virtual machines; increased system reliability by 4x despite budget cuts.

VOIP Engineer Resume Sample 5

Improved the company’s perception in the competitive VOIP market by outsourcing to superior contract manufacturers.
Identified and proposed solutions to network security flaws, significantly increasing market share over competitors.
Reduced repair times and increased customer satisfaction through development and implementation of a self-training class covering preventive maintenance procedures.
Responded to inbound calls at under five seconds, resolving customer concerns and questions about current product issues; recognized for handling difficult customer situations calmly and effectively.
Resolved billing issues with customers, improving image of the company as an organization that values its clients’ business.

VOIP Engineer Resume Sample 6

Designed, implemented, and deployed a next-generation data network at the headquarters of an international technology company.
Pioneered new standards on call quality for an office extending into fifteen time zones by overseeing the block transfer of over 110 million calls per month.
Wrote test suites for automated testing of existing telephony systems to reduce reliance on manual regression testing.
Provided creative solutions using open source tools to simplify technical problems encountered during two different projects spanning three years.
Spearheaded project’s success with timely collaboration between multiple departments resulting in streamlined processes and improved customer service.

VOIP Engineer Resume Sample 7

Implemented VOIP strategy and plans for increasing distribution of building automation, lighting controls, security systems, and access gateways.
Collaborated with teams on a 2-year modernization plan for all NYSE trading floors to exclusively run on VOIP voice over IP technology.
Managed three engineers in the development of a new hybrid analog/VOIP telephone system.
Planned and executed new design documentation that reduced installation time from six weeks to four hours while meeting industry compliance standards.
Achieved best practice results by optimizing call center equipment performance through developing engineering test procedures using IMS tools running telephony signaling tests against existingX core hardware.

VOIP Engineer Resume Sample 8

Won the 2005 TriCon Elite Award for Software Development.
Completed over 150 successful implementation projects throughout North America.
Achieved team goal of $18 Million in revenue during fiscal year 2009, exceeding company projections by 16%.
Received Blue Diamond Employee Recognition Award for exceptional performance in 2010.
Presented at GlobalNet 2011 regarding implementation best practices and lessons learned while enhancing international telecoms.

VOIP Engineer Resume Sample 9

Developed and managed an international team of technicians to assure efficient operations of the network backbone.
Spearheaded efforts to develop scripts for automated account management including monitoring, troubleshooting, billing, and performance.
Pioneered the design and implementation of service level reports that provide system-wide data to management tools.
Created a centralized web-based VoIP documentation site containing policies, procedures, tutorials, notes, processes, wire diagrams among others related to VoIP systems.
Recognized as an indispensable resource by colleagues; was relied upon for advice on the installation and debugging of customer gateways.

VOIP Engineer Resume Sample 10

Receiving “Top 3%” in Sales Volume (the company’s highest sales recognition) for two consecutive years; leading the front of all VOIP Reps in Business Acquisition and Training, Quality of Sales, and Revenue Generation.
Implemented innovative marketing strategy that increased average contract value even higher by 10%. Combined with a 100% customer retention rate year to date, this resulted in a 40% increase in revenue from 2010-2011.
Spearheaded major overhaul of operations resulting in a 50% decline in turnover within first six months while simultaneously decreasing time on hold from 12 minutes to an average of about 47 seconds throughout the entire queue.
Developed product training materials that increased knowledge of company products to a high proficiency level, which was recognized by the VP of Sales as the impetus for growing market share from 0% to 25% in a little under a year.
Streamlined management of customer accounts through the use of web-based tools that not only significantly reduced time spent compiling reports but also resulted in an immediate drop in billing errors by over 90%.

VOIP Engineer Resume Sample 11

Received superior rating for professional achievements in research and development of new voice communication products.
Identified constraints associated with current telephony systems; assessed whether they were at risk, given the proposed changes.
Ensured that the integration would proceed smoothly by evaluating all aspects of the communication system; attended project meetings to determine requirements.
Acted as technical lead on several projects developing innovative solutions to resolve engineering problems; this required collaborating effectively with other engineers across many functional teams (and occasionally college professors).
Led design efforts for state-of-the-art telephony products; these included product architecture, interface specification, application configuration, testing documentation, training materials, etc.

VOIP Engineer Resume Sample 12

Implemented new software which allowed organization to save more than 30% of the time spent on VOIP maintenance.
Set up a SIP trunking account for a Fortune 500 Client, allowing them to decrease cost by over 50%.
Reduced hold times and provided timely response rate during VoIP outages.
Conducted internal training sessions, bringing voice quality best-practices awareness at all levels throughout IT department.
Trained hardware engineers in the use of new equipment; testing was conducted before deployment across country.

Wrap Up

To work as a Voip Engineer, you need a Bachelor’s degree in Computer or Information Science and certification programs are typically offered through the company. Voip Engineers must demonstrate excellent analytical skills, communication skills, computer skills, multitasking skills, problem-solving, logical thinking, and interpersonal skills.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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