Knowledge Management Specialist Resume Sample

Knowledge Management Specialists handle activities related to sharing and storing knowledge. Their duties include implementing effective learning, managing knowledge-sharing events, identifying and curating technical website content, documenting and sharing learning, designing learning, and engaging with partners.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Knowledge Management Specialist Resume Samples

These are some examples of accomplishments we have handpicked from real Knowledge Management Specialist resumes for your reference.

Knowledge Management Specialist Resume Sample 1

  • Maintained responsibility for the capture, storage, retrieval, and reporting of internal and external knowledge.
  • Analyzed data and compiled reports relating to customer interactions; effectively utilized MS Excel in compiling reports.
  • Captured knowledge in the form of best practices in a knowledge management system; effectively used Blackberry’s Word Voice Recorder application to capture knowledge related to interactions with customers.
  • Utilized MS Outlook E-mail as a primary means of communication with customers.
  • Recognized by peers, management, and customers for effective knowledge management practices.

Knowledge Management Specialist Resume Sample 2

  • Clerical work experience; provided “live-in” services to staff while supervising a team responsible for setting up and maintaining their office.
  • Supervised staff responsible for processing applications, registrations, and bills for children’s health insurance coverage.
  • Managed basic functions of the library including the managing of online resources and various databases.
  • Supervised a team of five individuals responsible for installing furniture in a new office environment; worked with residents to provide technical assistance based on their level of English proficiency.
  • Achieved award for outstanding customer service; provided individualized advice regarding processes/procedures regarding procedures which assisted customers in obtaining financial assistance.

Knowledge Management Specialist Resume Sample 3

  • Frequently met with the Director to review case studies, survey the effectiveness of current processes, and implement new procedures.
  • Developed a performance improvement plan to measure employee performance based on established objectives and end goal outcomes.
  • Assigned employees to various projects based on their strengths in order to ensure quality performance and customer satisfaction.
  • Recognized for exceptional written communication; returned comments that were clear, concise, and accurate for executive review.
  • Maintained tax collection records accurately and in a timely manner.

Knowledge Management Specialist Resume Sample 4

  • Designed and implemented a two-tier document tracking/tagging system, whereby documents are tagged by the user and by subject.
  • Researched better ways to integrate the Internet with the organization’s process to make it easier for employees to quickly find information, sources, and tools.
  • Broadened the “Ask a Question” page on the Community Relations website to incorporate areas such as history of the community, local business linkups and workforce data.
  • Expanded the company’s complaint filing system with an additional category for insurance complaints which allowed for easier tracking within the system.
  • Worked with the corporate communications team on a new customer survey program, automating the process of gathering and analyzing customer trends and preferences to better target products and services.

Knowledge Management Specialist Resume Sample 5

  • Implemented an administrative assistant’s network while coordinating with a new facility.
  • Streamlined the way that client correspondence was handled and ensured that all correspondence was addressed and sent to proper individuals.
  • Completed timely insurance renewals for clients; ensured that all security/banking information was updated as necessary.
  • Assigned activities for each client representative and performed job responsibilities accordingly.
  • Gained knowledge from various team members; developed methods to help them in their roles within the department.

Knowledge Management Specialist Resume Sample 6

  • Assembled new product information and updated marketing information on a website.
  • Invited high-ranking business executives to an exclusive networking event in which they provided feedback on products.
  • Lectured at a local college as part of the company’s community service program; helped students understand the value of lifelong learning.
  • Remained active in professional organizations; increased knowledge of current trends in the profession through experience with other professionals at events and conferences.
  • Received accolades for outstanding customer service by assisting customers via email and telephone; ensured a positive experience for those who visited our website by addressing their queries, comments, or concerns timely.

Knowledge Management Specialist Resume Sample 7

  • Experience with word processing/desktop publishing and distribution of documentation to customers.
  • Expedited paperwork; monitored records of test stock and ledger cards between suppliers and customers.
  • Recognized as “Employee of the Month” for meeting customer service objectives, following instructions to the letter, and maintaining positive working relationships with coworkers.
  • Recognized as a “Call Monitoring Superstar”; effectively addressed the needs and concerns of customers while adhering to guidelines regarding authentication, disclosure, and customer service.
  • Accomplished title as an Accumulation Specialist for effectively logging orders for position stocks into the company system in a timely manner.

Knowledge Management Specialist Resume Sample 8

  • Consistently exceeded departmental and company goals regarding project completion.
  • Demonstrated outstanding customer service skills.
  • Consistently earned commendations for pleasant attitude and exemplary customer service skills.

Knowledge Management Specialist Resume Sample 9

  • Recognized for outstanding performance by reviewing and revising the Quality Feedback Procedures; completed work in less than 8 hours.
  • Completed the three-phase process of updating the company website to reflect new procedures, policies, and forms; suggested logo design.
  • Provided next-level customer service to internal clients by completing requests on time and successfully responding to requests for technical assistance.
  • Achieved award for meeting customer satisfaction guidelines based on customer survey ratings from customers who had requested assistance via telephone or e-mail regarding internet issues.
  • Recognized for outstanding performance by meeting a client’s needs by helping to resolve his issue within the allotted time.

Knowledge Management Specialist Resume Sample 10

  • Maintained accurate and up-to-date records on customers and their transactions, collected and distributed mail, filed papers, and completed other clerical tasks.
  • Effectively prepared proposals for loan modifications to aid those in need of mortgage assistance.
  • Completed numerous credit system upgrades in an efficient manner; effectively managed all systems simultaneously through the use of power tools.
  • Successfully completed loan modification applications under guidelines set by the banks, as well as FHA guidelines.
  • Performed excellent customer service by resolving customer concerns over phone calls or by addressing customers’ requests by e-mail.

Knowledge Management Specialist Resume Sample 11

  • Created a computerized database to assist the business with tracking, organization, and retrieval of information regarding vendor invoices.
  • Organized and maintained large amounts of data utilizing “Information Management” software.
  • Keyworded and indexed files to ensure accurate storage, retrieval, and elimination of duplication. Placed files in “folder by subject” format.
  • Processed orders for electronic mail content. Prepared file formatting for mailings in the Office of Marketing Communications. Checked content against appropriate standards before sending it out online or offline to recipients within the organization.
  • Maintained a customer service log for customer assistance and complaints. Organization of information consisting of general inquiries, comments, suggestions, and solutions to problems.

Knowledge Management Specialist Resume Sample 12

  • Recognized as a Knowledge Management Specialist.
  • Demonstrated superior knowledge and implemented, maintained, and improved the Knowledge Management System (KMS).
  • Designed and implemented knowledge management strategies; provided innovative programs for knowledge sharing of concepts and procedures.
  • Identified and eliminated redundant processes, facilitated sharing of information among departments.
  • Streamlined office functions and streamlined paper flow by creating templates for departmental correspondence; reduced costs due to eliminating the need for multiple drafts and revisions.

Wrap Up

To work as a Knowledge Management Specialist, you must complete a bachelor’s degree in information management. Knowledge Management Specialists must demonstrate problem-solving, decision-making, interpersonal skills, assisting and caring for others, proficient in computer application, updating and using relevant knowledge, and communication skills.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.


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