A Training Manager is responsible for creating, organizing and running training programs for both employees and customers. Duties include ensuring the quality of training materials/programs, designing new training curriculums, assigning duties to team members including freelance trainers, holding regular meetings with staff/trainers to discuss existing or potential issues, evaluating work performance using established criteria or judging results against expectations.
The Best Training Manager Resume Samples
These are some examples of accomplishments we have handpicked from real Training Manager resumes for your reference.
- Manage training program for 5 Force Support Squadron, made up of 500+ active duty and civilian individuals.
- Re-aligned training program to be in compliance and exceed standards set forth in Air Force Instruction (AFI) 36-2201.
- Supervise training of airmen and report trends in the training programs. Instructed training regularly and monitored computer-based training programs.
- Lead monthly status of training meetings and quarterly trend meetings with the unit commander and more than 20 officer-level leaders regarding progress, setbacks, and goal setting.
- Solved training needs of over fifty employees and supervise the staff of eight trainers.
- Created awards system for completion of online training courses including required courses and self-driven learning.
- Developed members of Training Team to get accepted to Opening Training Team which is responsible for training all employees during a new venue’s opening.
- Designed and constructed a Learning Lab for employees.
- Trained employees to use project management applications, including MS Project, Excel, Access, and Word.
- Trained 40 administrative assistants in MS PowerPoint and 20 in Mac.
- Auditing of timekeeping and attendance processes to ensure payroll accuracy and coding is efficient.
- Implemented strategies for ensuring client deliverables and expectations were met on a daily basis both in training and production.
- Worked closely with the Vice President of Operations to recommend, strategize, and develop curriculums and training material enhancements.
- Facilitated a fun and dynamic training environment to encourage positive engagement within the workplace setting.
- Delivered over 100 customized training sessions on “How to Conduct Effective Meetings” using MS Project as a training tool for project managers.
- Developed and delivered a customer/patient service program for 125 employees that focuses on improving the customer experience.
- Developing and delivering occupational safety and food safety training programs for 300 employees that keep the organization in compliance with city, county, and state requirements.
- Facilitated employee and management level focus groups that have identified unit development needs and employee engagement.
- Developing a campus leadership development program to improve leaders’ skills and reduce employee turnover.
- Instructed over 5,000 hours of “Advanced Projects for Managers.” Even as a trainer at a different company than is where you want to be employed, your experience is still valuable to a potential employer.
- Training Business Acumen; recognized key learning points, content owners, application of instructional design, training effectiveness, and return on investment.
- Identified, designed, and delivered corporate training programs that have an immediate impact on employee effectiveness.
- Initiated conceptual ideas with practical applications, supporting the strategy of the development of personnel to encourage leadership and continuity with the company.
- Developed in-service training systems to improve data entry accuracy and catch errors before they are processed.
- Brought department to 6 Sigma performance standards by upgrading computer software, creating an online mock training system, re-testing users, and implementing changes as needed.
- Led a team of 5 trainers, covering 3 Casino/Resorts, with 1200+ associates.
- Developed an overall training strategy and annual training calendar.
- Developed and implemented a complete training program for FOH positions in 15 restaurants, including quick-serve, fast-casual and fine dining.
- Worked closely with the Guest Services team to streamline the mystery shop program.
- Boosted staff morale by creating a “help desk” that tracked data entry accuracy and provided mentoring and feedback after the fact.
- Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Ranked as the number one quality reviewer for the 1,200 person company; discovered areas for improvement with a high level of accuracy and implemented changes successfully.
- Generated new accounts by implementing effective advertising and content marketing strategies.
- Identified strategic partnerships and gathered market information to gain a competitive advantage.
- Delivered performance updates, quarterly business reviews, and planning meetings.
- Negotiated rates to cut costs which benefited both the customers and the business.
- Created and maintained effective performance appraisal systems with direct lines of authority; effectively presented management reports to company executives.
- Supervise a global team, responsible for training material creation, new hire training, quality performance monitoring, and coaching.
- Introduce learning design standards, needs assessment strategy, and success measurement process for training team to ensure consistent instruction globally for products including Madden, FIFA, and Battlefield.
- Implement new learning techniques including; gamification, micro-learning, booster, blended, and podcast learnings resulting in increased knowledge retention by over 50% and higher performance metrics by over 10% in key areas.
- Develop a transformational quality monitoring program to increase service standards provided to players.
- Trained properly in all respects the services and duties of those employed or seeking employment in the Administrative Department, including employees in clerical and service capacities.
- Leadership Development Program Manager for a non-union oil refinery of 1,200 employees and 2,500 full-time contractors, generating more than $4 billion dollars in annual revenues.
- Established and maintained Flint Hills training and procedural standards and provides oversight of 20 room Learning and Performance Center.
- Trained and mentored supervisors and employees with a focus on front-line and executive leadership development skills.
- Designed curriculum and methods for senior facility executives and consultative learning and development for multiple facilities across the business.
- Successfully supervised approximately 75 employees while increasing sales by 20%, increasing productivity by 30%, overall profitability by 25%, and retail store attendance by 75%.
- Manage client relationships while maintaining records and documentation of client contact.
- Routinely attend client and internal management meetings to gain an understanding of current and future training needs.
- Responsible for being the subject matter expert for internal and external mortgage document preparation systems.
- Effectively administered two separate training divisions with a profit increase of over 25%.
- Handled a series of challenging assignments, including the development of a national training strategy for which he received an award.
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Review operational records and reports to project sales and determine profitability.
- Monitor customer preferences to determine the focus of sales efforts. Also, initiate hiring of new trainees.
- Reorganized multiple departments and implemented a number of new job functions at the company’s new corporate headquarters in Baltimore.
How to Become a Successful Training Manager?
- Generally for this position, you will want to have an education in business or a related field, namely by getting a bachelor’s in human resources or something similar to train you for working in the section of a company that deals with employees and their personal as well as professional needs.
- While you can begin with a position that deals with the training of new and existing employees, you will generally start with a role more in support than management, as you yourself will need training in leadership and other such skills to learn how to effectively manage many individuals at a time.
- Training is often more than just sitting in a classroom and learning new skills as one might expect, and hands-on experience can be merged with guidance so that a person can get the most out of the practice. Developing these programs will be a core part of your success going forward.
While the expected skills like leadership, organization, and multitasking will help you a great deal; far more important will be the ability to create new training plans that you personalize to each worker, which is something that requires people skills as well an excellent sense of creativity.
The top skills for this position are organizational flexibility, attention to detail especially when it comes to printing documents or managing information on a computer system, strong leadership abilities including self-motivation, and a willingness to stand up for what you believe in while still being open to others’ viewpoints and opinions. A Bachelor’s degree is required but previous experience in an administrative setting can be helpful.
All companies and their respective locations thrive on well-trained staff that always strive to improve, as customers will always benefit from employers that can handle themselves without issue in any potential situation. A training and development manager is there to ensure that this happens by orchestrating the proper training of new and existing employees.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.