Salesforce Business Analyst Resume Sample

These are some examples of job descriptions we have handpicked from real Salesforce Business Analyst resumes for your reference.

Salesforce Business Analyst

  • Develop requirements gathering sessions with stakeholders and translate into technical requirements.
  • Involved in writing test strategy and cases with TCOE (testing center of excellence team).
  • Work closely with developers to customize and develop, design and manage ongoing system enhancements to meet the organization’s goals.
  • Clearly communicated enhancements, new developments, releases, support, and training to Business stakeholders and customers.
  • Ensured that the requirements, enhancements and defects for all releases has been developed, fixed and tested by creating traceability matrices between the project artifacts.

Salesforce Business Analyst

  • Facilitated business requirement interview sessions by working with business stakeholders to reach solutions.
  • Conducted technical grooming sessions to ensure and enhance existing product capacity.
  • Agile methodology was used and guidance was provided from inception during the project implementation.
  • Conducted JAD sessions with subject matter experts, stakeholders, and management teams in finalizing the requirements.

Salesforce Business Analyst

  • Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions and Approval Processes.
  • Configuration of user security permission in compliance with organizational need such as security model, managing Profiles, Permission sets, Field Level Security and implemented sharing settings using roles, public group, org-wide default, role hierarchy and sharing rules.
  • Good Experience in using SOQL for Querying and SOSL for searching Data.
  • Having a good knowledge in Development using Visual force pages, Apex programming, Standard Controllers, Custom Controllers and Controller Extensions.

Salesforce Business Analyst

  • Assisted on sales calls with information regarding Salesforce and custom solutions to potential consumers.
  • Developed user stories, gathered requirements, and delivered them to the customer in a timely manner.
  • Helped design an out of box and customizable salesforce infrastructure for the client.

Salesforce Business Analyst

  • Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects.
  • Customized application business logic using declarative programming like Formula fields, Validation rules.
  • Established objects relationships between various objects using Master-Detail, Lookup, self and Junction Objects.
  • Performed configuration like creating Users, Profiles, Roles, Field-level security and sharing rules.

Salesforce Business Analyst

  • Primarily involved in developing prototype of the application as proof of concept (POC) for business team and as a guideline for development team.
  • Facilitated and led group discussions to elicit requirements in Joint Application Development (JAD) sessions by communicating with documented business requirement document working prototype and work flow diagrams.
  • Deployed, configured and supported the prototype application for its demo /UAT for various line of business from various cities , prepared deck for UAT & gathered feedback and followed up with further updates on the prototype and related documents.
  • Primarily involved in developing use case document for the application , traceability matrix , system requirement specification (SRS) and presentations for proposed solutions.

Salesforce Business Analyst

  • Collected requirement for the application of the Saleforce CRM with the Customer Portal.
  • Heavily involved in preparing Business Requirement Document and Functional Requirement Document.
  • Expanded deployment for customer service representatives, partner portal users, and customer portal users.
  • Added features such as ideas to collect community feedback and knowledge to streamline case resolution.

Salesforce Business Analyst

  • Interface with stakeholders and design optimal solutions for integrating MDM system with Salesforce.com.
  • Set up the environment for data initialization for existing Contacts and Leads in Salesforce for seamless integration with MDM system.
  • Set up the environment for sending Privacy information from Salesforce to MDM Contact Cloud System.
  • Ensure privacy related information is correctly set up in Salesforce.com according to necessary rules/ permissions and there is a proper sync between Salesforce.com and external MDM System for privacy data changes.

Salesforce Business Analyst

  • Currently working as a Salesforce business analyst responsible for designing and implementing the Company’s new billing system.
  • Successfully worked on other implementations, which include FinancialForce Revenue Recognition module, Company’s intranet and several departmental dashboards.
  • Created detailed documentation encompassing functional requirements from several business units, user stories and process flows to architect the new billing system and its integration with several other software application tools.
  • Acted as a liaison between the business stakeholders and the development teams by maintaining effective communication.

Salesforce Business Analyst

  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
  • In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the Development team.

Salesforce Business Analyst

  • Builds and develop reports in Salesforce based on software platforms which inform the business.
  • Administers end user training for the Salesforce.com environment and produce all training materials.
  • Gather requirements and create Custom Reports for different Business Units using Salesforce.com.
  • Organizes and liaise with the individuals and departments who interface with these platforms – F&A, Legal, Sales, Operations.

Salesforce Business Analyst

  • Extracting and populating client contracts to update status of signed agreement of hospitals to notify hospital workers of upcoming changes or software upgrades.
  • Integrated Salesforce into mailing campaign platform to keep track of customer response and activity through mass email campaigns.
  • Connected with Salesforce representatives for new software products and features to maintain updated layout of account details.

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