Quality Assurance Specialist Resume Sample

These are some examples of job descriptions we have handpicked from real Quality Assurance Specialist resumes for your reference.

Quality Assurance Specialist

  • Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment.
  • Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed.
  • Maintain appropriate levels of communication with management regading actions taken within the quality Assurance database.

Quality Assurance Specialist

  • Maintaining standardized QA forms for all job skills and general standard operating procedures that relate to QA.
  • Monitor and report on program performance against service level agreements and performance standards, initiating improvement actions when opportunities are identified.
  • Work closely with QA Manager, department trainers, coaches, leads and management team to ensure compliance with requirements such as script adherence, proper tone with the clients, and presentation completeness.
  • Host frequent calibrations with internal QA team, as well as handle the coordination of calibration meetings with external contact centers.

Quality Assurance Specialist

  • Contribute to the team by filling multiple roles such as project manager for small insurance related project.
  • Contribute by ensuring thorough and accurate insurance coverage requirements through detailed quality reviews.
  • Perform flood analysis on Investment Banking, Wholesale Loan Operations and CRELA loans.

Quality Assurance Specialist

  • Coach, through in-person and electronic communication, call center agents to ensure success in performance and achievement of business metrics.
  • Analyze data to identify areas of opportunity or success at the agent and team level.
  • Work independently to complete work load in efficient and consistent manner.

Quality Assurance Specialist

  • Develop and implement quality management strategy and plans, including resources, systems, timescales, financials, to support, contribute to and integrate within the company’s annual goals and long term strategy.
  • Work with other branch managers and engineers to meet customer deadlines.
  • Develop and maintain systems to establish standards relating to activities and products.
  • Develop and maintain systems to measure performance against established standards.
  • Monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/advise/assist and reprimand according to performance levels.

Quality Assurance Specialist

  • Responsible for supervising a team of Direct Support Professionals for daily support clients.
  • Collaborates with management and support staff to ensure implementation of services.
  • Provides couching and mentoring to staff to ensure they successfully meet company expectations.

Quality Assurance Specialist

  • Performed routine internal cGMP, cGDP, and cGLP audits of the company’s FDA-regulated facility.
  • Reviewed and submitted confidential documentation to clients across several platforms.
  • Managed a team of four employees; second in command in the Quality department.

Quality Assurance Specialist

  • Assist with managing vendor agreements to ensure annual performance goals are met, receive, maintain, and update contractor information, perform monthly desk reviews and annual onsite monitoring of vendors, assist with reviewing contract documents, administrator policies, maintain contract files to ensure complete and accurate.
  • Provide information and technical assistance to vendors, data entry of all new clients.
  • Update client information, extensive customer service, data entry, file management, front office management, assist with application preparation from new clients and vendors/providers.
  • Assist with preparing reports for funding agencies, telephone support for new clients, contractors and providers.

Quality Assurance Specialist

  • Inspected incoming/outgoing parts using advanced precision measuring instruments such as calipers, micrometers, height gauges, microscopes, optical comparator and many others.
  • Initiated Non-Conforming reports for parts that do not meet specification requirements.
  • Wrote and Edit programs in Optical Inspection Systems such as SmartScope, Faro and Zeiss.

Quality Assurance Specialist

  • Ensure timely delivery of any monthly reporting, routing to appropriate parties as needed.
  • Evaluate audit deliverables against the audit requirements ensuring no required items are missing.
  • Administer scorecards according to criteria established by department management.
  • Work with department management and SME’s to ensure all policies and procedures and training material remain current.

Quality Assurance Specialist

  • Responded to Notice to Cure and Deem Current Matters timely and any other time sensitive pleadings to prevent losses to the company.
  • Audited motions for reliefs and ensuring they are filed timely to remain in compliance with Investor.
  • Reviewed proof of claim and motion for relief reports on a weekly basis to ensure filed in accordance with investor guidelines.
  • Monitored status of all bankruptcy cases assigned to ensure all KPI’s (Key Performance Indicators) are met.

Quality Assurance Specialist

  • Testing, analyzing and interpreting test results on chemicals, in-process materials and finished products to make sure that all products meet established specifications.
  • Performing chemical and physical analysis of manufacturing samples submitted at different steps of the production processes so that any variation from established specifications will be duly controlled and adjusted.
  • Maintaining all records, log books, and computer files in a neat and orderly fashion.

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