Night auditors are responsible for checking in guests and handling complaints at hotels, resorts, and other lodging establishments. Duties include processing registrations, verifying room availability, inspecting facilities and equipment, issuing key cards, and providing basic assistance to guests. This position requires the ability to work evenings and weekends, as well as good customer service skills. A high school diploma or equivalent is required for this position, but an associate’s degree or certificate in hospitality management is preferred.
The Best Night Auditor Resume Samples
These are some examples of accomplishments we have handpicked from real Night Auditor resumes for your reference.
- Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
- Verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated to the PMS system.
- Carry out responsibilities as Manager on Duty during night shifts – supervising overnight staff.
- Verify all reservations through OTA(Booking, Expedia, etc.) to ensure reservations are being migrated through the central reservations system(Synxis).
- Delivered great customer service to the night shift.
- A team player and a self-starter, yet able to work independently within Rci Hospitality Holding Inc standards.
- Detail-oriented, able to organize and manage workload.
- Ability to work effectively in an innovative, fast-paced, and multi-tasked environment.
- Responsible for over $160Knightly, accepting and verifying Dunbar orders, opening/closing of registers and ATM machines.
- Established 1st place in monthly audit contest.
- Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel’s financial records.
- Tracks room revenue, occupancy percentages, and other front-office operating statistics.
- Prepares a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day.
- Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
- Received monthly accolades as the best auditor in the company for the past three years.
- Providing rooms for guests with or without reservations includes servicing same-day reservations as well as pre-registered guests.
- Provide information about available rooms and rates, furnish room keys and hotel information, and process payments.
- Handle guest complaints/requests in a courteous and efficient manner, ensuring guest satisfaction with stay.
- Applied new process technology to improve efficiency and effectiveness of audit work.
- Developed a plan to develop new employees with high values, integrity, and ethics while enhancing internal communication and teamwork.
- Processing accounts for daily revenue by organizing and verifying receipts, identifying and correcting discrepancies, posting accounts, running and distributing daily reports, and maintaining internal controls accurately in a timely.
- Facilitating successful internal and external audits through sound and thorough documentation.
- Managing hotel operations responding to guests’ needs, questions, and responding to all incoming calls in a timely manner, and providing excellent customer service.
- Effectively interviewed, trained, and supervised over 100 employees of a high-risk state agency for internal auditing and approved expenditures.
- Received recognition for outstanding performance by the department director; developed compliance policies and procedures and enabled full implementation by the department.
- Ensuring all public areas are cleaned and maintained up to par, guiding and giving directions to locations within the establishment.
- Teaming up with the Housekeeping department to help clean rooms and perform laundry functions.
- Transporting/handling hospital guests and patients to their rooms when required.
- Welcoming guests on arrival, ensuring all and any questions regarding their reservations are answered or resolved.
- Trained 20 entry-level employees to risk management in compliance with financial control system guidelines governing appropriate use of tax funds; conceived of, implemented, and led an audit review team.
- Utilizing Opera & Micros PMS to generate end-of-day reports, generally accounts receivable.
- Offering one-on-one exceptional service to each and every guest.
- Up-selling and creating return revenue while maintaining a laid-back approach to guest-first-based customer service.
- Created a two-year budget variance report; was promoted to run the project office.
- Received merit award for furthering work experience.
- Address guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of night.
- Match the bucket check to the in-house guest ledger report; report discrepancies to the Manager.
- Process all check-outs; Resolve any late charges; Process checkouts; Post charges.
- Examined discrepancies between financial records and physical inventory; reconciled assets valued at $2.5 million in one year.
- Completed 25 audits of internal controls and inventory procedures for five client companies; earned a promotion.
- Balance the revenue and expense transactions that occurred during the day at the hotel.
- Scheduled payment transactions for future and present guest accounts.
- Investigating/ analyzing out-of-balance situations and making adjustments as needed.
- Acquired a great reputation for excellent customer service via TripAdvisor.
- Achieved number one ranking for the entire company in auditing experience after logging over 700 hours of training in analytical procedures and control/inventory record auditing techniques.
- Responsible for checking in all guests that checked in after standard business hours and answering any questions.
- Responsible for auditing all guest information from the day and creating a completed report for management by the next morning.
- Responsible for closing out the financial books of the hotel at the end of each business day.
- Accessed, analyzed, and recorded data from internal controls; presented audit findings to clients’ management team.
- Scored highest performance rating from the assistant manager for quality of services and attention to guests’ needs.
- Greet guests, check them in, and provide them with any information needed to enjoy their stay.
- Make reservations and take payments in person, over the phone, and by email.
- Do hourly rounds around the facility ensuring everyone is safe and having fun.
- Delivered consistently excellent guest service by assisting guests on a daily basis with basic needs, such as making/changing reservations, providing directions, and recommending local attractions.
- Helped to reduce hotel labor costs by training four direct reports in night audit functions.
- Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
- Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
- Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
- Audit statistical, financial, accounting, auditing, or payroll reports and tables.
- Led department through transition period by co-managing during owner’s absence; achieved the award for sales growth.
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.