IT Analyst Resume Sample

An IT Analyst assists developers and upper management with the design and implementation of technology solutions. IT Analysts install and upgrade hardware and software, gather and record feedback from end users, recommend and implement improvements of IT infrastructure, test and debug IT systems, develop efficient IT systems to meet technology and business objectives, and provide technical support for end users of the technology.

IT Analysts are required to hold a Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Electronics & Electricals or a related field and sometimes have a Master’s degree for a particular specialization within IT. Key skills include a technical knowledge of information engineering and business practices, great attention to detail, excellent written and verbal communication skills, an understanding of current technologies and trends, an analytical mindset, and experience in project management.

For many people, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best IT Analyst Resume Samples

These are some examples of accomplishments we have handpicked from real IT Analyst resumes for your reference.

IT Analyst Resume Sample 1

Analyzed and resolved customer problems in a timely and professional manner.
Researched, tested, and implemented new technology for personal computers to increase company productivity.
Oversaw network security, updating router firmware and firewalls; improved network performance by 40% with ITIL best practice configuration.
Managed the rollout of approximately 200 Mac OS X desktops across EMEA region; rationalized imaging process.
Optimize 15 TB NAS storage space via data de-duplication in less than two weeks; recognized as top performer in monthly report by department manager.

IT Analyst Resume Sample 2

Authored a suite of programs enabling business users to create, process, analyze and report on data from multiple sources.
Built a Web-based analytical tool for delivery through the corporate intranet that provided visibility into supply chain policies and procedures to manufacturing management team.
Provided technical leadership for implementation of an automated software build and reporting environment.
Spearheaded effort to implement enterprise infrastructure (DotNetNuke) based website for internal operations including communication and collaboration between employees worldwide.
Performed regularly scheduled maintenances on all servers; upgraded shared storage solution; maintained backups; troubleshot hardware failures; resolved Windows permissions issues, DNS issues, authentication problems – 24x7x365.

IT Analyst Resume Sample 3

Identified and analyzed performance and system issues to address customer concerns.
Identified and reported production application inventory problems by monitoring source code for changes which may affect the routine operation.
Implemented data analysis process for sales forecasting, measuring results against forecasts as key input to business decisions.
Detected performance problem with mainframe software; identified operational impact of change order on batch jobs; processed change order under budget constraints to maintain operations without delays or negative impacts.
Collected, analyzed, and consolidated client feedback from monthly client satisfaction surveys; compiled information into a service report that was distributed throughout the company’s regions.

IT Analyst Resume Sample 4

Managed a project for migrating user accounts from legacy system to the new ITIN system.
Improved network performance of 40 servers by consolidating multiple services onto one server.
Troubleshooted issues with KVM hardware, added Dell iDRAC licenses and configured two new blade chassis in less than 2 hours.
Assisted in testing and deploying a major hardware refresh project from 5-year life cycle servers to 3-year life cycle servers.
Turned around a stalled initiative by identifying key stakeholders, scheduling meetings, spearheading negotiations, and working on new ideas for minimizing impact while maximizing potentials.

IT Analyst Resume Sample 5

Provided production support for the CITI Program Office located in Washington, D.C.
Conducted daily operational activities to successfully improve processing times by $14 million annually.
Troubleshooted and resolved G/L Journal problems resulting in the reduction of journal entries by 44% within 6 months.
Achieved 81% on Monthly Processing Cycle Review (PCR) which led to improved operational procedures across all processing lines due to recommendations made under PCR results.
Identified process improvement opportunities that developed into new initiatives resulting in $35 M per year savings through reduced funding distributions and eliminated interest accruals for accounts which will be fully phased out over a 7-year period.

IT Analyst Resume Sample 6

Improved production workflow procedures by 20% through direct coordination with Quality Assurance engineers, reducing bottlenecks in the cycle.
Authored over 50 user guides for effective use of IT software systems, gaining their appreciation and praise.
Created custom application using C++ programming language to simplify daily activities in the company’s operations department.
Successfully resolved several hardware problems that arose during server migrations between buildings at three locations.
Identified inefficient processes in business workflows leading to an immediate 10% increase in revenue after conducting efficiency analysis of back-office functions.

IT Analyst Resume Sample 7

Received award for accurate and efficient data processing; managed and controlled input of over 80,000 customer records.
Presented original research concerning IT cost management at a nationally recognized conference with audience of 100+ top-level executives.
Appointed as the first member of a newly formed group tasked to improve quality assurance efforts by creating standard operating procedures and workflow charts.
Managed daily activities of multiple help desks during peak periods while optimizing performance efficiency from 65% to 95%.
Pioneered valid testing procedures for new programs prior to release onto company network; led effective analysis of bugs in the software development process.

IT Analyst Resume Sample 8

Spearheaded the knowledge management program by developing standard operating procedures, training technicians, and publishing user guides.
Instituted templated processes across multiple projects which reduced process cycle times by 25%.
Pivoted business strategy to provide enhanced QoS for online services, improved service levels of 99.95% uptime.
Identified opportunities to reduce costs in our data center operations through consolidation of best practices across development teams.
Spearheaded effort to assist with project tasks throughout design and build phases, including decommissioning old servers before final production cut over.

IT Analyst Resume Sample 9

Developed a plan to migrate the organization’s customer historical data from legacy systems into one of two available new databases.
Provided user support for disseminating case information and gathering guidance on investigative tasks and techniques according to National Response Team (NRT) guidelines.
Identified sources of unclassified UASI funds and assisted in efforts to secure them through grants and community partnerships.
Analyzed and resolved service quality problems by examining and modifying system variables, assessing impact of changes, evaluating system requirements, testing solutions, recommending corrective action plans.
Monitored over 200 web-based applications; recommended strategies to increase application availability while maintaining required security.

IT Analyst Resume Sample 10

Analyzed and identified the appropriate controls to meet specific business requirements for data privacy while ensuring data integrity, availability, and accuracy.
Conducted various IT (Information Technology) projects including administrative changes, PC (Personal Computer) upgrades, network changes, etc.
Monitored all maintenance work order requests; relaying pertinent information to Service Desk Technician when applicable.
Reviewed all web pages within company intranet; resolving broken hyperlinks and other errors in web page coding to ensure consistency.
Wrote technical documentations detailing new features or existing system/application problems for corporate use by other employees.

IT Analyst Resume Sample 11

Acted as liaison between users and development teams to increase efficiency of team’s efforts.
Identified inefficiencies associated with software upgrade that lead to 25% reduction in processing time for clients’ orders, resulting in cost savings of $5,700 per month.
Provided help desk support via telephone, email, instant messaging with over 100 customers per day.
Achieved certification as Telecommunications Specialist; offered leadership and guidance regarding the most efficient methods to handle customer support via telephone, email, and instant message sources.
Strengthened company’s education program by designing curriculum for technical training classes.

Wrap Up

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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