Hotel General Manager Resume Sample

A hotel general manager oversees all the tasks necessary to keep the establishment running, and that may include a facility such as a hotel, or a bed and breakfast, or a motel depending on the business. They keep track of maintenance, employee hiring and scheduling, and finances, in addition to ensuring that customers are happy and that they keep coming back to the establishment due to the quality of service provided.

How to Become a Successful Hotel General Manager?

Most employers will prefer that you have at least a high school degree, and others will want a bachelor’s in business administration or hospitality services, in addition to any kind of program that will teach you finance and customer service.

Upon being hired, experience will be the most important factor in becoming a hotel general manager, as you will typically start at a position such as working the front desk or assisting the current manager team.

Developing leadership skills will be the most important part of obtaining a career as a hotel general manager due to the oversight of your employees and the need to ensure you can properly guide employees in your care.

Customer service skills are also important to develop, as you will be working with the general public in all parts of hotel employment and you will need your customers to be happy and their problems resolved.

After you gain a few years of experience, keeping your establishment running smoothly by taking notes of the finances and the performances of your employees, as well as ensuring the building is clean and in order.

The Best Hotel General Manager Resume Samples

These are some examples of job descriptions we have handpicked from real Hotel General Manager resumes for your reference.

Hotel General Manager

  • Provided leadership, strategic planning and administration in all aspects of hotel operations.
  • Responsible of 122 rooms and day-to-day staff management, purchasing, contract negotiations with vendors, forecasting and yearly business plan, P&L, and budget.
  • In charge of maximizing operations and guest satisfaction by monitoring the performance of the hotel through analysis of guest satisfaction metrics and systems increasing the guest score (net promoter) to 2.2 points during this time I was responsible for the elevated guest occupancy of 11% CY.
  • Organized and developed a team of 26 employees to achieve hospitality objectives, reducing turn over to 20%.

Hotel General Manager

  • Oversee all aspects of day to day operations of hotel including sales and marketing, guest relations as well as employee relations.
  • Set annual operational budget, room revenue budget as well as sales and marketing budgets.
  • Conducted weekly staff meetings with all departments to ensure proper communication to staff.
  • Conducted daily competition analysis to ensure my property was positioned correctly within my market.

Hotel General Manager

  • Represent the hotel in the marketplace, develop and maintain relationships with key accounts.
  • Ensure proper selection, training, counseling and motivation of all team members.
  • Oversee tracking of leads and results by continuously following up with DOS to ensure leads are actively managed and followed up on.
  • Ensure guest satisfaction with resolution of complaints or problems and proper delivery of guest’s special requests.
  • Inspection of rooms daily according to quality standards for cleanliness and proper preventative maintenance.

Hotel General Manager

  • Utilized strict organization and hiring of multiple hotel staff for all departments including maintenance, housekeeping and front desk managers.
  • Hands on leader for all Front Office duties as well as being Head of Housekeeping and laundry to help cut down total salaries cost of hotel as required by current P&L.
  • Held Director of Sales position which included cold calling, mining for new leads and reconnecting with old business.
  • Re-trained all employees to current brand standard and received an 90.3% on a Brand Standards Inspection within 1 month of taking over property.

Hotel General Manager

  • Develop, administer and control the property revenue and expense budgets.
  • Responsible for monthly inventories, ordering, and receiving goods.
  • Analyze Profit & Loss and General Ledger statements. Submit P&L Variance Reports in a timely manner.
  • Develop and maintain rapport with competitive properties, City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients, etc.

Hotel General Manager

  • Directed all pre and post-opening hotel operations including hotel management, talent identification and development, systems implementation and training, OS&E procurement and installation, food & beverage operations, forecast & budget management, rooms operations, sales and marketing and revenue management and pricing for this 132 room upper extended stay hotel.
  • Provided the vision, leadership and direction necessary to motivate the associates to deliver caring service, provide outstanding product quality, rapidly acquire market share and drive financial results.
  • Opened the hotel on time in accordance will all brand pre-opening requirements.
  • Achieved / maintained top 5 brand rank in Guest Intent to recommend and Customer Service.

Hotel General Manager

  • Provide the pre-opening expertise that spans the entire gamut of the hotel operation.
  • Build cohesive team that induce a successful pre-opening and launch, smooth transition to post-opening.
  • Ensure the hotel is managed according to the brand’s quality and service standards, and is maintained as an investment in accordance with owners’ expectations regarding financial returns, maintenance, and financial risk mitigation.

Hotel General Manager

  • Strengthened company’s business by leading implementation of project.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Worked directly with departments, clients, management to achieve result.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Hotel General Manager

  • Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports.
  • Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.
  • Prepares financial reports for management that clearly explain operational effectiveness, trends and variances procedures.
  • Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security.

Hotel General Manager

  • Communication with clients to ascertain their precise event requirements.
  • Working closely with key personnel and vendors to ensure the effective delivery of events.
  • Supervision of the front office functions including customer satisfaction, occupancy management, guest interactions, in person or via digital media (e-mails, Trip Advisor), for solving and rectifying any complaints and/or managing their expectations and requirements.
  • Hired, supervised, scheduled and motivated a staff of up to 50 employees.
  • Ensured that all employees are trained for their positions to maximize quality of service, productivity and efficiency.

Hotel General Manager

  • Responsible for all HR Management related processes including payroll, employee recruitment, training, development, setting performance standards and goals, conduct regular meetings, conflict resolution, and classification and compensation issues.
  • Maintained a high level of guest satisfaction as evidenced by correspondence, internet ratings and guest satisfaction matrices.
  • Received at least 95% guest satisfaction ratings on all mystery shops for two years, every quarter.
  • Maintained strict adherence to deadlines and displayed excellent time management practices.

Hotel General Manager

  • Contribute to the hotel by suggesting new ideas for promotional offers and marketing possibilities.
  • Ensure compliance with licensing laws, health and safety and other statutory regulations.
  • Monitor the running of various events that are hosted by the hotel such as seminars, parties and conferences to ensure everything is running smoothly.
  • Liaise with various departmental managers from food and beverages, maintenance, front desk, and so on to ensure that they run smoothly.

Leave a Comment

Your email address will not be published. Required fields are marked *

Read previous post:
Homemaker Resume Sample

A homemaker is an individual who cares for the home and all the affairs of a household in a relationship,...

Close