Front desk clerks work in a hotel and must be able to provide customer service, guest assistance, and scheduling duties. Duties include checking guests in an out of the hotel, handling phone calls for guests, cleaning rooms after checkout time has passed, and scheduling maids for room cleanings. The top skills needed for this position are customer service skills, ability to multitask efficiently, computer literacy (particularly with Microsoft Office Suite), cashiering abilities (such as point of sale system familiarity), and general clerical experience. A high school diploma or equivalent is often required; however, some employers may require previous front desk clerk experience.
The Best Front Desk Clerk Resume Samples
These are some examples of accomplishments we have handpicked from real Front Desk Clerk resumes for your reference.
Front Desk Clerk
- As a front desk clerk, I managed and took care of guests with their needs and expectations and helped them to feel comfortable.
- Maintained financial accuracy by collecting deposits, fees, and payments, processing changes, and issuing receipts.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Improved departmental efficiency by streamlining workflows and organizing time-consuming documentation to be filed; reduced clerical errors by 25% in the first three months of employment.
Front Desk Clerk
- Provide information about establishments, such as the location of departments or offices, employees within the organization, or services provided.
- Keep a current record of staff members’ whereabouts and availability.
- Maintained financial accuracy by collecting deposits, fees, and payments, processing changes, and issuing receipts.
- Managed multiple crises, including bomb threats and false fire alarms, with poise and professionalism during peak business hours.
- Encouraged a rapport between company customers, employees, and vendors by displaying an attentive spirit in providing information that was accurate and prompt.
Front Desk Clerk
- Maintained transaction security checking payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Kept accounts in balance and ran daily reports to verify totals.
- Swiftly responded to room requests and other inquiries made via establishment website, email, or phone.
- Acknowledged for winning Employee of the Month for being proactive about keeping the building tidy; several areas were cleaner than when management inspected them.
Front Desk Clerk
- Restocked, arranged, and organized merchandise in front lanes to drive product sales.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Assisted day staff by completing daily computer backups, virus checks, and program updates.
- Checked requests and room service for accuracy and any needed assistance.
- Responded to over 500 customer inquiries in a very timely manner.
Front Desk Clerk
- Anticipated guests’ needs and responded to all requests within a reasonable amount of time.
- Monitored facility security for guest and personnel safety.
- Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
- Monitored multiple databases to keep track of all company inventory.
- sweep/vacuum hallway and stairs twice a week.
Front Desk Clerk
- Up-Selling guest rooms and promoting hotel services.
- ability to learn new systems quickly and effectively.
- Evaluates loan applications and documentation by informing the applicant of additional requirements.
- Completes loan contracts by explaining provisions to applicants, obtaining signatures and notarizations, and collecting fees.
- Kept records of room availability and guests’ accounts, manually or using computers.
Front Desk Clerk
- Experienced in responsibilities such as answering phones and recording messages.
- Greet visitors, guests, and students in a friendly and welcoming manner.
- Strong organizational skills used to prioritize and complete tasks with speed and accuracy.
- Obtained data, organized and presented information regarding office productivity.
- Created reports to meet the needs of the business.
Front Desk Clerk
- Handled client inquiries and assisted them in a professional manner.
- Executed proper techniques to prepare menu item ingredients.
- Offered support to other stations in high-volume shifts or as needed.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Assisted with preparation of client letters and agreements; maintained office security at all times.
Front Desk Clerk
- Former employer – office work and light shop duty.
- Schedule employees’ daily routes in a manner that most efficiently utilizes the time and office resources.
- Answer approximately 50 incoming and outgoing calls daily.
- Maintained accurate expense records while balancing cash flow needs.
- Accomplished in less than 30 days, a full-time job for a company in which had been unemployed for 5 months.
Front Desk Clerk
- committed to providing service to employees to ensure adherence to quality standards, administrative support to deadlines, and proper procedures, correcting errors or managers and employees to problems.
- Recorded patient’s temperature, blood pressure, pulse and respiration rates, food and fluid intake, and output, as directed.
- Maintain a clean and organized work area and lobby that is inviting to guests and family members.
- Answer and forward 80 to 100 telephone calls to the appropriate department or unit.
- Obtained multiple customer service awards by anticipating and avoiding customer problems, providing courteous, friendly, competent assistance to customers and coworkers.
Front Desk Clerk
- Dusting, sweeping, vacuuming, mopping, cleaning front entrance inside and out, cleaning offices for Human Resource employees, empty trash.
- Sanitizing everything for residents to be comfortable with living in a clean environment, etc.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Maintained a clean library and computer lab on-site by scheduling the day’s cleaning duties.
- Properly classified all incoming materials according to the order of importance or relevance to the library; accomplished in less than 30 days.
Front Desk Clerk
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Greeted guests entering the restaurant and gathered information to seat groups or place on the waitlist, distributing pagers to waiting guests.
- Answered customers’ questions about hours, seating, current wait time, and other information.
- Met the needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Accomplished a comprehensive search of current and prospective employees as they each arrived at work; completed in 60 days with no errors of omission or commission.
Wrap Up
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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