Computer Support Technician Resume Sample

A computer support technician resolve issues with computers. A computer support technician’s duties include diagnosing computer issues, responding to employee questions and inquiries, provide technical support, identifying VPN issues, doing password resets, and utilizing remote desktop tools to repair.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Computer Support Technician Resume Samples

These are some examples of accomplishments we have handpicked from real Computer Support Technician resumes for your reference.

Computer Support Technician Resume Sample 1

Effectively managed a customer service call queue with a 99% first contact resolution rate.
Diagnosed and resolved technical issues in a timely manner to meet the needs of an operating system upgrade.
Recognized for excellent performance by providing courteous, responsive, comprehensive support for over 10,000 calls.
Demonstrated expertise in diagnosing and repairing computers, printers, and software issues.
Volunteer at the local animal shelter; provided support by cleaning and caring for animals.

Computer Support Technician Resume Sample 2

Diagnosed and repaired PC hardware and software problems; upgraded, applied patches to prevent viruses.
Managed the security of over 20 Windows servers.
Prevented system failures by recovering data from corrupt registry files.
Provided technical support for LANS and WANS, as well as home computers.
Enhanced PC performance by removing spyware, adware, and viruses.

Computer Support Technician Resume Sample 3

Completed computer installations at various businesses; established rapport with fellow co-workers and customers.
Acted as the go-to person whenever help was needed; often volunteered to aid in tasks outside of my job description.
Provided backup support, including serving as a telephone operator after office hours, for coworkers with computer problems.
Troubleshooted and resolved broken scanner units for customers; discovered that a faulty power supply was the source of the problem.
Performed preventative maintenance on copier equipment twice a month to keep it running at peak performance; developed overtime hours due to increased work load.

Computer Support Technician Resume Sample 4

Installed eleven machines, configured each to match the user’s needs, ran LAN cable in walls and attics, installed two servers with RAID configuration.
Provided prompt service to fourteen customers earning their praise for solving problems quickly.
Troubleshot hardware malfunctions by utilizing software diagnostics, task manager, event viewer, and regedit.
Repaired operating systems by using the recovery console, sfc/scannow, DISM.exe, and imagex.exe.
Restored 100% of lost data in under an hour for three clients, averting a potential disaster that could have led to significant financial losses.

Computer Support Technician Resume Sample 5

Repaired and maintained computers, printers, fax machines, and other office equipment in a timely manner.
Diagnosed and resolved hardware and software problems.
Responded to help desk requests and repaired computers in a timely manner.
Installed and configured software and hardware.
Trained new employees in computer support procedures.

Computer Support Technician Resume Sample 6

Troubleshoot and resolve hardware, software, and user issues for a customer base of more than 10,000 people.
Handled escalated calls independently, decreasing incident resolution time from 1–3 days to under 24 hours.
Coached internal team members in increased operational efficiency; optimized workflows and procedures.
Led project to update end-user documentation, contributing to a 15% decrease in support calls.
Achieved 98% customer satisfaction rating; twice received “Employee of the Month” award.

Computer Support Technician Resume Sample 7

Diagnosed, repaired, and optimized the performance of over 100 Dell desktops.
Troubleshot hardware failures on multiple PC brands; restored all computers to working order.
Collaborated with engineers to resolve software problems across six office locations in three states.
Solved client issues remotely through Windows Remote Desktop; improved computer functions for over 20,000 employees.
Provided technical support to C-level executives, vice presidents of marketing and senior managers within Commercial Banking division.

Computer Support Technician Resume Sample 8

Identified and repaired hardware failures, including faulty power supplies, memory issues, and other peripheral problems.
Repaired virus infections and software errors; successfully handled related customer concerns and complaints.
Diagnosed and resolved networking issues to allow safe and secure file sharing between network clients while maintaining data integrity across user devices.
Responded to customer support requests via telephone, e-mail, and online chat; developed rapport with customers while maintaining confidentiality of private information.
Identified computer security issues by performing hourly virus scans on user devices.

Computer Support Technician Resume Sample 9

Troubleshoot, diagnose, and repair software and hardware issues with all Dell models from home or office locations.
Updated systems with latest virus definitions, setup utilities, benchmarking utilities, and data recovery tools.
Acted as a quick-support front line resource for customers by providing accurate assessment and resolution of customer problems.
Diagnosed and resolved software issues that prevented new computer set-up from completing successfully.
Implemented new ideas for communicating with customers throughout the year, resulting in an increase in monthly contract renewal rate by 700%.

Computer Support Technician Resume Sample 10

Troubleshoot software and hardware problems.
Provide technical support for 200+ employees including all managers, supervisors, and directors from multiple departments.
Train newly-hired technicians on the job with a 2-day orientation program covering a variety of topics to include telephone etiquette, SOPs, and customer service.
Recognized for efficiency and accuracy in solving problems with a 93% customer satisfaction rating; recognized by co-workers as well with the Darryl Brown Award.
Receive certification in Microsoft, Cisco, and CompTIA’s technical certifications.

Computer Support Technician Resume Sample 11

Systematically and thoroughly analyzed, diagnosed, and resolved numerous software and hardware issues for client’s computer system.
Actively monitored client’s computer systems to identify any potential software or hardware issues before they impacted the client’s business.
Efficiently implemented security patches and applied updates to prevent the spread of malicious software and hacker attacks.
Resolved customer complaints about technical issues by clearly identifying, prioritizing and resolving any problems or questions.
Recommended and installed hardware and software upgrades that would enhance the performance of their computers.

Computer Support Technician Resume Sample 12

Implemented a training program to educate staff in regards to hardware and software repairs.
Repaired the defective components of numerous laser printers within tight deadlines while ensuring quality products before shipping.
Identified and documented an optimized method for technicians to diagnose and repair issues with Microsoft Exchange Server.
Received an award for Exceptional Customer Service due to the speed and accuracy of support ticket resolutions.
Successfully maintained a 98% customer satisfaction rating for two consecutive years.

Computer Support Technician Resume Sample 13

Diagnosed and repaired hardware issues, as well as installed and configured software on personal computers.
Responded to technical support requests by performing standard troubleshooting procedures; recommended cost-effective solutions.
Provided first line of support for over 300+ employees within a small company; effectively communicated with multiple departments to resolve computer problems.
Diagnosed and repaired hardware issues, as well as installed and configured software on servers; lead network configuration and secured network access to protect company data.
Provided technical support for customers over the telephone and in person; enhanced customer’s knowledge of technical systems by resolving their computer problems.

Wrap Up

To become a computer support technician, at least an associate’s degree in computer science is required. A computer support technician must be analytical, must be a problem-solver, must have excellent interpersonal skills, must have excellent communication skills, must be an expert with computers, must be detail-oriented, and must have excellent time management skills.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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