Unit Secretary Resume Sample

As medical procedures are quite closely tied to the insurance companies that pay for them, hospitals need departments dedicated to collecting bills, filing insurance claims, and answering phones for the billing department. The unit secretary does this and also helps to admit patients at the front desk and getting their paperwork started.

How to Become a Successful Unit Secretary?

While a few smaller hospitals may accept a high school diploma or a GED, most will expect you to have a minimum of a two year associates degree or a bachelors, though certification programs specifically for unit secretary do exist and many employers will accept those as well.

Once you are hired you will need to understand the ins and outs of insurance in the United States, as virtually all patients will use some form of it to pay for their pills, whether that be private insurance, insurance through their employer, or government issued insurance like Medicare or Medicaid.

While your financial skills are important, as you are working in a medical setting you will also need to be empathetic and approachable, as patients in a hospital are typically scared and in a state where finances are not the top of their priorities. You will need to balance your duties with caring for their needs.

As insurance can be incredibly complex, dedicating yourself to understanding its rules can help you and your patients. Being focused can help you see when a provider is trying to avoid their responsibility to pay, and help you find a way to make them fulfill their end of the agreement for the benefit of your employer and the patient.

The Best Unit Secretary Resume Samples

These are some examples of job descriptions we have handpicked from real Unit Secretary resumes for your reference.

Unit Secretary

  • Greets, treats patients and their families with respect and dignity in a diversified manner and according to their age and/or specific needs.
  • Reports patient care needs to the appropriate staff member and/or charge nurse.
  • Obtain and maintain records, supplies and equipment for patients care needs in response to request by staff members.

Unit Secretary

  • Compose and send faxes and emails and ensure that they are adequate supplies available.
  • Maintain and organize accurate hospital and unit records, charges as directed.
  • Coordinate and requisition routine services, supplies, and equipment to ensure efficient and safe operation of the unit.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Unit Secretary

  • Compassionately ease stress of patients, their families, and hospital staff in person and over the telephone.
  • Assist staff in creative writing projects necessary for yearly unit goals and projects.
  • Organize morale-strengthening events for staff.
  • Trouble shoot office and unit equipment and coordinate maintenance of office equipment.

Unit Secretary

  • Promotes, ensures and improves customer service to external/internal customers.
  • Processes, tranfers, and discharges using Admit-Discharge-Transfer system in the electronic record, including event managment.
  • Answers and appropriately routes internal and external telephone calls.
  • Makes follow-up appointments for patients as necessary Able to work on all Med/Surg Tele/ICU nursing units.

Unit Secretary

  • Assist patients and families in filling out hospital forms and apply identification armbands on admitted patients.
  • Answer telephone calls and provide information; relay messages and transfer calls.
  • Schedule appointments and handle calendars for doctors and staff within the hospital unit.
  • Compose and send faxes and emails and ensure that there are adequate supplies available.

Unit Secretary

  • Manage reception area and greet patients and families as they arrive at the facility.
  • Compose and send faxes and emails to schedule tests and procedures for patients and ensure that results are expedited especially for patients in need of prompt medical attention.
  • Perform clerical duties including maintenance and scanning of patient records, as well as breakdown of medical charts for record keeping.
  • Handle patient’s requests by operating intercom room service system, delivering those requests to assigned nurses and technicians.

Unit Secretary

  • Greets, directs and assist physicians, visitors, patients and ancillary department staff.
  • Answers inquiry by providing accurate information or forwarding caller to appropriate resource.
  • Collects patient information and enters data online to include demographics, insurance specifics and diagnosis.
  • Updates and verifies all pre and non-registered patient information and input into the computer.

Unit Secretary

  • Contact medical providers and communicate with other units as necessary.
  • Verify insurance and assist with facilitating co-pay collections by communicating with the Admitting Department.
  • Coordinate and prepare discharge packets and other documents for patients.
  • Maintain the unit’s business equipment including making arrangements for special maintenance and repairs.

Unit Secretary

  • Schedule appointments and handle calendars for doctors and staff within the hospital unit.
  • Compose and send faxes and emails and ensure that there are adequate supplies available.
  • Schedule tests and procedures for patients and ensure that results are expedited especially for patients in need of prompt medical attention.
  • Enter doctors’ orders into a predefined hospital computer system and retrieve any patient or medical information requested.

Unit Secretary

  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Cooperated with other health related agencies and organizations in community activities.
  • Maintained professional relationships with physicians, nurses, and technicians within the department as well as in other departments throughout the hospital.

Unit Secretary

  • Proficient use of Cerner electronic health record system.
  • Coordinated patient services, communications, record keeping and administrative duties within the nursing unit.
  • Skilled in performing job duties that require interaction with patients, visitors, and all members of patient care team, inclusive of nurses and physicians.

Unit Secretary

  • Produces data information by formatting, inputting, editing, retrieving, copying and transmitting data, text and graphics.
  • Led the formatting of summarized ICD-10 codes to aid the nursing staff in billing and revenue.
  • Spearheaded the communication between different floors by answering staff contingencies and resolves issues encountered when liaising patient requests between the medical team.

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