A police dispatcher makes emergency calls on behalf of the police department and also assists with non-emergency assistance by taking phone calls, recording data, dispatching units to emergencies or crimes in progress, and directing incoming information. The top skills for this position are customer service, telephone etiquette, computer software proficiency, typing skills, typing speed, multi-tasking skills, and problem-solving. A high school diploma is required for this position, although some jurisdictions may require formal training.
The Best Police Dispatcher Resume Samples
These are some examples of accomplishments we have handpicked from real Police Dispatcher resumes for your reference.
- Handling general administrative phone calls on the multi-line phone system.
- Using communication skills to resolve issues and inform the public and officers.
- Problem-solving under pressure involving life and death incidents.
- Use of Microsoft and Technical Computer Automated Dispatch Software.
- Maintained top availability and responsiveness to citizen calls for service during the busiest hours of the day; handled 6,228 calls in a six-month period.
- Evaluated all incoming emergency and non-emergency calls, and dispatched appropriate officers based on call priority.
- Maintained constant radio control with all deployment of police officers assigned to their assigned channel.
- Ability to multitask while using police computer-assisted dispatch (CAD), radio, and phone.
- Professionally trained newly appointed staff and successfully provided any necessary refresher training as needed.
- Managed and directed response to a life-threatening hostage situation by alerting the tactical team, applying critical decisions, and following chain of command procedures.
- As a police dispatcher for the department, I take both emergency and non-emergency calls from the public.
- I direct police officers to all calls requiring police assistance.
- I also assist in the detention and transportation of any suspects detained by the Police Department as needed.
- I review and make corrections as well as assist in the filing of case files.
- Trained twice annually on state-of-the-art crime scene investigation procedures; contributed to the successful prosecution of criminal suspects.
- Take inbound emergency and non-emergency calls from medical staff, patients, and visitors in and around the hospital.
- Radio police officers, PSO officers, parking attendants, and engineering to assist with all emergency and non-emergency calls.
- Disseminate high priority and high-risk information to outside police agencies.
- Overhauled computer systems for Police Department records management; received the award as an outstanding employee for critical thinking skills in addressing problems through job processes.
- Dispatched over 20,000 calls for service in a timely, accurate, and professional manner.
- Coordinated emergency assistance in incidents posing threats to state and national safety, the well-being of law enforcement officers, and/or the general public while exercising sound judgment and resourcefulness.
- Provided logistical support for communication center operations involving the answering, evaluation, and prioritization of all incoming telephone calls regarding laws, departmental policies and procedures, road information, and missing persons.
- Oversaw the assembly and retrieval of intelligence information in support of local, state, and national security issues, including homeland security for law enforcement officials and the general public through criminal activity reports, criminal and traffic warrants, driver’s license, and vehicle registration information, Amber alerts and criminal records.
- Opened communications to quickly notify responding officers by monitoring their progress over the airwaves; swiftly recovered from a complete communications failure.
- Received commendatory performance review by Sergeant for “exceeding standard” dispatcher qualification; amicably diverted irate motorists into positive channels of communication.
- Responsible for responding to calls for emergency and non-emergency assistance in dispatching law enforcement.
- Transmits and received coded and conventional messages, differentiates between routine, priority/non-priority, and emergency messages, and initiates or follows through as required.
- Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.
- Awarded meritorious award as an “Outstanding Dispatcher” by handling an array of escalating situations with tact and professionalism.
- Received outstanding first-year performance award driving on-call duties.
- I answer emergency and non-emergency phone calls and coordinate the response of law enforcement officers to crime and accident scenes.
- I use two-way radio systems to transmit details to officers to respond to calls as needed.
- I provide assistance to officers by answering queries about things like driver’s license or warrant information.
- Established and maintained high ratings for dispatching on-the-scene officers to critical incidents within 48 hours as well as all other endeavors in the agency business.
- Recognized for outstanding performance by Chief and Deputy Chief; received a commendation from civilian leadership for demonstrating understanding and improvement in the areas of management and productivity, as well as ethical behavior.
- Monitored and coordinated police unit activity and assignments via police radio.
- Received emergency and non-emergency calls from the public and law enforcement via telephone, radio, and computer-aided dispatch systems.
- Entered and maintained files for persons or property pending arrest/recovery.
- Supervised inmates in a confinement setting and processed their bonds.
- Consistently met or exceeded expectations in the area of customer service; participated in departmental teams to improve customer service through proactive problem solving, critical incident debriefings, and management workshops.
- Determining the significance of the call and assigning the appropriate level of police resources.
- Collaborating with department supervisors to monitor and control the response of the police officers.
- Be able to maintain their composure during periods of intense stress or during emergencies.
- Dispatched police units to emergencies and traumatic calls 24/7.
- Accurately classified crimes according to state guidelines.
- Processes requests for calls for assistance including the fire department, emergency medical transport, and area police assistance.
- Records and maintains police logs, reports, and statistics.
- Prepare a variety of reports for management review.
- Monitor radio transmissions, alarm panels, incoming emergency device activations, and phone calls.
- Interacted with victims, suspects, and the public in sensitive situations; received the highest commendation for attitude, performance, and professionalism by a superior officer.
- Receive emergency and non-emergency calls by telephone, radio system, or computer-aided dispatch system.
- Obtain the information needed to determine an appropriate course of action.
- Create and maintain logs of all calls including but not limited to police incidents and department-related record keeping.
- Trained new dispatchers in police systems and procedures; developed accurate records to ensure that all information was properly transmitted to patrol officers.
- Dealt with life-threatening emergencies while maintaining cool composure as well as a professional demeanor; consistently received outstanding evaluations.
- Coordinated schedules and events with officers and supervisors to ensure shifts were covered in dispatch.
- Placed and received calls to other agencies as well as the general public in regards to civil, police, and emergency issues.
- Entered and filed Municipal, Misdemeanor, and Felony warrants in state/federal databases.
- Kept track of officers in the field and ensured safety while on calls, contacting them over radio or phones.
- Trained over 8000 law enforcement and military personnel to help them manage the stresses of a profession.
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.