Phone Representative Resume Sample

A phone representative makes and receive calls from a call center. A phone representative’s duties include following scripts when talking to consumers, determining the needs of the consumer, solving issues that arise, maintaining call records, maintaining conversations records, and selling products and services.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Phone Representative Resume Samples

These are some examples of accomplishments we have handpicked from real Phone Representative resumes for your reference.

Phone Representative Resume Sample 1

  • Completed 200 customer service contacts per day while maintaining excellent wait time, average handle time, and resolving customer service issues.
  • Earned award for completing customer surveys; maintained 95% customer satisfaction during the last quarter of operations.
  • Recognized as a top performer in customer service and sales; provided customers with accurate information based on their needs.
  • Set up calls for 3rd party verification to ensure accuracy of information gathered throughout the loan application process; contributed to obtaining 62% closed loan rate.
  • Motivated, engaged, and developed a team of 10 new hires to generate a 26% increase in sales from the previous month.

Phone Representative Resume Sample 2

  • Identified and answered calls from clients; provided information regarding financial and retirement services.
  • Provided internal assistance to fellow employees, resolving customer service issues such as answering client requests, and opening new accounts.
  • Utilized technology and performed data entry to enter information into the computer system.
  • Performed general office tasks required for the department. Included filing, photocopying, collating reports, answering telephones, shipping packages, and assembling mailings.
  • Maintained quality control by adhering to company policies and procedures regarding information verification during loan applications. Handled customer service issues with tact while ensuring that customers had a positive experience with our organization.

Phone Representative Resume Sample 3

  • Helped handle calls and deal with issues or concerns regarding the departments within a call center.
  • Responded to questions and requests by handling complaints, returns, and exchanges within a timely manner; proactively resolved problems and provided positive solutions to customers.
  • Achieved award for handling more than 100 calls per day during peak business hours; emailed solutions for faster resolutions.
  • Educated customers on products and services offered by the company in order to convert prospects into loyal clients.
  • Proactively reached out to at-risk accounts in order to prevent delinquencies; prevented loss of revenue by promoting proactive account management techniques.

Phone Representative Resume Sample 4

  • Provided information to customers regarding credit card charges; ensured that customers were satisfied with their purchases.
  • Ordered office supplies and equipment; maintained inventory.
  • Researched complex issues that involved different departments and made recommendations for action; requested authorizations for special projects.
  • Achieved award for meeting customer satisfaction guidelines based on customer survey ratings from customers who had applied for a credit card.
  • Received outstanding quality award; effectively compiled data relating to credit card applications.

Phone Representative Resume Sample 5

  • Interacted with customers in a polite and professional manner while addressing their needs and concerns.
  • Actively participated in a customer service campaign; increased customer satisfaction ratings by 15 percent; achieved the award for outstanding performance.
  • Received a quality award; effectively and accurately installed, updated, and maintained software programs.
  • Received outstanding performance award; effectively provided support to customers requesting clarification on issues that could not be resolved via telephone or email.

Phone Representative Resume Sample 6

  • First-line support to all customers; increased business through phone process.
  • Worked efficiently with a high volume of callers; provided accurate information to callers.
  • Implemented a new product training program successfully, which resulted in higher customer satisfaction scores.
  • Contacted agents in other offices and gained a better understanding of their particular needs and concerns, thus bettering services overall.
  • Provided quality, efficient customer service to all employees, who then recognized call monitoring supervisor for her achievements in quality assurance.

Phone Representative Resume Sample 7

  • Expedited the handling of customer complaints to management within 24 hours.
  • Provided consistent prompt and courteous responses to customers’ inquiries, providing information and/or directing them to appropriate departments.
  • Accurately responded to questions from customers by utilizing published procedure manuals and corporate information guides.
  • Prepared change requests for business transactions, such as updating data in the computer system for accounts that had been closed or transferred, by identifying required documents; revising computer records by entering new information; reviewing completed work for accuracy.
  • Documented work performed by entering appropriate data into computer systems; verified the accuracy of entries prior to submitting documents.

Phone Representative Resume Sample 8

  • A pioneered new system for tracking technicians’ Internet performance; reduced time to locate technician to under 30 minutes from several hours.
  • Received award for excellence in customer satisfaction and retention; resolved customers’ billing questions quickly and accurately resulting in no chargeback fees.
  • Achieved top sales recognition during the initial quarter of operation; converted 15% of leads into actual orders within the first month with minimal marketing costs.
  • Participated in hiring round and was selected as the best interviewee; introduced by the regional manager for outstanding customer service skills, strong personal presentation, and innovative ideas for a telecommunications firm in the healthcare industry.
  • Received outstanding performance award; demonstrated superior meeting and design skills while working in a team environment.

Phone Representative Resume Sample 9

  • Executed customer service strategies that maintained a positive working relationship with internal and external customers.
  • Demonstrated exceptional phone customer service skills by reducing the number of calls that were transferred to other departments.
  • Assisted the Sales Department with customer questions regarding price quotes and availability of products.
  • Developed an understanding of customer orders by using computer software to process sales orders.
  • Recognized for exceeding organizational standards during monthly performance reviews; created an environment conducive to high performance.

Phone Representative Resume Sample 10

  • Dealt with technical issues and customer complaints.
  • Prioritized customer requests; effectively fulfilled orders while maintaining efficiency and accuracy.
  • Effectively addressed customer concerns, including correcting errors, coordinating their schedules with other department members, correcting billing or policy issues.
  • Repaired damaged headsets and performed other equipment maintenance.
  • Promptly fielded calls in order to decrease the length of time between customer service calls.

Phone Representative Resume Sample 11

  • Prepared daily entry of incoming calls, current calls, and dialed numbers.
  • Monitored a training account for supervisory purposes.
  • Analyzed data and prepared reports for the department as requested.
  • Performed phone surveys for the department.
  • Demonstrated effective customer service by promptly addressing and solving customer issues, administering necessary instructions to resolve their needs as well as presenting conclusions to appropriate superiors/managerial staff on a timely basis.

Phone Representative Resume Sample 12

  • Successfully completed the six-month training program for FEDS call center staff.
  • Achieved average call time of 100 minutes which exceeded peers during the last quarter of 2004.
  • Expertly monitored weekly improvement plan to determine where our company needed to improve to be competitive in the industry.
  • Spoke on multiple occasions with the QA Manager to ensure that the QA goals were met and exceeded.
  • Received outstanding quality award; effectively completed order entry of collections, invoices, and claims processing data using CRM software.

Phone Representative Resume Sample 13

  • Corresponded with college alumni; successfully obtained funds; earned award for 2nd year in a row.
  • Coordinated with several individuals from the state office to assist with auctions and distribution of funds.
  • Participated in the National Association of the Advancement of Colored People (NAACP) fundraiser for their scholarship fund for outstanding students who are committed to furthering equality and justice through education.
  • Excelled in sales performance review from superior and trainee level positions; effectively handled phone calls and distributed money orders.
  • Abstracted data from the database within one day in order to coordinate loan recipients, creditors, and reference letters needed for each loan.

Wrap Up

To become a phone representative, a high school diploma is required. A phone representative must have excellent interpersonal skills, must have excellent problem-solving skills, must have excellent communication skills, must be able to work in a fast-paced environment, must be able to adapt, must be computer proficient, and must be persuasive.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.


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