Pc Support Technician Resume Sample

PC Support Technicians are professionals who perform troubleshooting, installation, maintenance, and repair of computers and software. They manage and repair computer hardware, analyze IT system interfaces, resolve network issues, and educate users on procedures.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Pc Support Technician Resume Samples

These are some examples of accomplishments we have handpicked from real Pc Support Technician resumes for your reference.

PC Support Technician Resume Sample 1

  • Supported computer operations of the entire company and their 450 employees. Kept 160 company computers free of viruses and ensured their efficiency (supervised by the Network Administrator).
  • Recognized nationally for quality service in preventing computer system failures; lead in minimizing $68,000 annual cost per computer.
  • Received special recognition for finding evidence to recover $100,000 from a former employee who stole proprietary software from the company.
  • Led the team that found and fixed the problems associated with customer claims for lost or damaged property due to faulty alarm security systems.
  • Mentored junior technicians in the area of electrical engineering, network design and implementation, and computer system repair.

PC Support Technician Resume Sample 2

  • Performed preventive maintenance on critical systems and developed computer strategies to reduce downtime and improve efficiency.
  • Troubleshot operating systems and software applications to correct problems, or anticipate problems before they occur.
  • Assisted in the installation of software, hardware, networking equipment, and services while adhering to local fire codes.
  • Brought knowledge, experience, and education to multiple customers via seminars on market trends, technology opportunities, policy changes, and solutions for their businesses.
  • Designed and developed security, backup, and disaster recovery procedures to protect vital information and improve response time in the unlikely event of a network failure.

PC Support Technician Resume Sample 3

  • Increased the speed and efficiency of all company computer servers, desktops, and notebooks by 45% while reducing maintenance time by 27%.
  • Effectively assisted customers with technical problems, which resulted in a 68% satisfaction rating.
  • Resolved complex network issues; achieved 100% uptime rating for computers and networks, which dramatically improved the efficiency of all employees.
  • Assisted full-time technicians on large-scale server upgrades and cable installations that increased the power of our systems by 800%.
  • Installed new equipment while maintaining complete integrity with existing hardware components; completely resolved 98.3% of support issues through first-time problem resolution.

PC Support Technician Resume Sample 4

  • Took ownership of each new computer; identified and resolved technical problems.
  • Performed simple computer setup tasks and built basic network-based systems.
  • Achieved satisfactory level of knowledge of Microsoft operating system, networking solutions, video image processing, and database solutions.
  • Succeeded in a team environment and performed project management duties for major equipment installation.
  • Developed managerial skills toward the effective control of the organization’s budget and financial reporting systems to ensure timely completion of projects.

PC Support Technician Resume Sample 5

  • Resolved client issues by providing exceptional customer service; resolved technical issues at a 97% success rate.
  • Successfully enhanced existing computer software to better perform daily tasks by developing solutions to problems that had previously frustrated clients.
  • Installed new Windows Operating System, including printer software and copier drivers, on twenty-five personal computers.
  • Completed all related training requirements necessary for professional certification as a Microsoft Certified Professional. Additional certifications include Cisco Certified Network Engineer (CCNA), Cisco Certified Design Professional (CCDP), and A+ Certification from CompTIA in PC technician skills.
  • Provided employee and student assistance by resolving computer problems for a staff of over two hundred people.

PC Support Technician Resume Sample 6

  • Performed tasks including technical and system troubleshooting of Windows, Mac, and Unix desktops.
  • Resolved issues resulting from computer viruses, adware, spyware, and other malicious programs.
  • Resolved issues resulting from power outages and other technical problems affecting computers within the company’s office building.
  • Troubleshot Macintosh laptop with two drives; repaired a variety of Apple hardware & software.
  • Managed a network of sixteen Macintosh computers located in a remote area; coordinated & implemented advanced technology to address business needs.

PC Support Technician Resume Sample 7

  • Assisted with the implementation of a new system by networking and applying the appropriate drivers to the computers.
  • Adhered to corporate standards while troubleshooting computer problems, such as limited connectivity and printer malfunctions.
  • Established security protocols for public access computers in accordance with company policy; alerted management about weaknesses.
  • Wrote technical manual for customer service staff to use as an online reference for assistance; updated quarterly.
  • Reduced stress levels of customers by diagnosing network failures and resolving issues within 24 hours.

PC Support Technician Resume Sample 8

  • Serviced and maintained computers for the City of Los Angeles by implementing preventive maintenance techniques, resolving hardware errors, and organizing computer systems.
  • Troubleshot PC problems utilizing diagnostic processes effectively to ensure a high rate of customer satisfaction.
  • Trained students within the Los Angeles City Schools to fix system errors, develop efficient software skills, and increase their computer confidence.
  • Trained in-house staff on new PC technology; developed methods of saving time and increasing PC efficiency within the Los Angeles City Government.
  • Enhanced image of the city by developing innovative network infrastructure designs that guaranteed efficient internet access throughout the entire system.

PC Support Technician Resume Sample 9

  • Assisted various companies with hardware and software issues, as well as desktop and internet connectivity.
  • Updated over ten(10) software applications for use on portable computer hardware; updated five(5) company web pages through web publishing software.
  • Learned to remove and replace monitors, hard drives, keyboards, and power supplies in desktops; replaced fourteen(14) damaged monitors during a two-year period.
  • Diagnosed and fixed network computers; installed three(3) new networks with servers, routers, servers, printers, and associated hardware.
  • Developed software applications for new hardware, including printers, scanners, and conferencing equipment; created over twenty(20) new computer manuals.

PC Support Technician Resume Sample 10

  • Worked as a member of a team of technicians to maintain and repair computers and their components.
  • Fostered client relationships by providing fast, friendly service.
  • Served as a technical resource for equipment maintenance and problems related to IT.
  • Used own initiative with little direction for increasing personal productivity by completing repetitive tasks in an expedient manner.
  • Contributed to a group effort by working efficiently with others through trust, cooperation, and teamwork towards common goals.

PC Support Technician Resume Sample 11

  • Improved computer and Internet performance by identifying and eliminating system hiccups.
  • Improved productivity and efficiency by resolving problems more quickly than anticipated, including faster than-needed virus removal.
  • Effectively communicated technical skills to customers in a manner that was accurate, concise, and professional.
  • Recognized as a top-performing service technician by customers who had been serviced at the company’s mainframe server facility.
  • Received commendation for superior customer service; effectively addressed customer needs while adhering to company guidelines regarding authentication, disclosure, and after-sales procedures.

PC Support Technician Resume Sample 12

  • Recognized for excellent performance on our company’s ‘Financial Reporting Software’.
  • Received Employee of the Month award for exceeding expectations in anticipating customer demands and providing exceptional service.
  • Identified opportunities that resulted in cost savings, product expansion, and marketing plans to increase sales.
  • Handled all aspects of computer data security and provided technical support to dealerships within a 30-mile radius.
  • Designed custom-tailored installation procedures, maintenance schedules, and production orders for dealerships’ expanding computer systems.

Wrap Up

Most jobs in this field require a Bachelor’s Degree in Computer Science or a closely related field; however, some companies may accept proof of extensive experience in place of a degree. PC Support Technicians must demonstrate the ability to solve problems, repair hardware, install software, troubleshoot at the individual workstation as well as the IT department level, and be analytical at each level.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.


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