Medical Collectors work in the insurance industry to collect payments on outstanding medical bills. They are expected to make phone calls, write letters, and explain payment plans to patients who owe money for past treatments. The top skills for this position are communication, sales, customer service skills, writing abilities, computer skills (including Microsoft Office Suite), and problem-solving techniques. A high school diploma or equivalent is required; previous experience in collections is helpful but not necessary.
The Best Medical Collector Resume Samples
These are some examples of accomplishments we have handpicked from real Medical Collector resumes for your reference.
Medical Collector
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
- Maintained and updated collections tracking spreadsheet to help organize payment information.
- Examined patients’ insurance coverage, deductibles, possible insurance carrier payments, and remaining balances not covered under their policies when applicable.
- Recovered millions of dollars in delinquent accounts worldwide by utilizing an extensive network of collection resources and by contacting patients via telephone and letter.
- Accurately transmitted thousands of claims and paid billions of dollars to providers without error for the Hospital’s fiscal year; met all federal, state, and contractual regulations.
Medical Collector
- Communicating with patients and insurance companies to ensure timely resolutions of account balances.
- Placing outgoing and incoming calls to facilitate collections and resolutions of patients’ accounts.
- Resolving issues by setting payment expectations; arranging payment schedules; requesting insurance information; performing historical research.
- Providing office support by performing clerical duties and accurate data entry.
- Submitted over 1,000 reports per day per provider to insurance companies using online data services.
Medical Collector
- Review Accounts Receivable (AR) by the payor on a daily basis to ensure reimbursement goals and days in AR are maintained or achieved.
- Prepare reports for management to include but are not be limited to denial and rejection trend reports and facility analysis.
- Provide regular feedback to management, based on research and calls to payors, to establish payor behavior trends.
- Reached out to physicians in a timely manner to inform them about new regulations regarding billing procedures.
- Discovered a pricing discrepancy greater than $5 million between an insurance company and the Hospital’s billing system; immediately resolved the issue with management.
Medical Collector
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Record information about the financial status of customers and the status of collection efforts.
- Confer with customers by telephone or in-person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Persuade customers to pay amounts due on credit accounts, damage claims, non-payable checks, or to return merchandise.
- Automated collections via telephone, mail, or e-mail while increasing client satisfaction with 99.8% of all debts collected within a week.
Medical Collector
- Communicating with patients and insurance companies to ensure timely resolutions of account balances.
- Placing outgoing and incoming calls to facilitate collections and resolutions of patients’ accounts.
- Resolving issues by setting payment expectations; arranging payment schedules; requesting insurance information; performing historical research.
- Providing office support by performing clerical duties and accurate data entry.
- Compiled and organized collection files by grouping similar accounts and identifying patterns in pre-payment errors, delinquencies, and bad check writing histories.
Medical Collector
- Maintained patient account balances based on required time frames.
- Managed delinquent accounts initiating collection procedures as required.
- Worked with customers to establish patient payment plans.
- Gathered medical records to input and update patient information in the computer system.
- Analyzed monthly reports for trends that would increase gross income to achieve maximum productivity for the business.
Medical Collector
- Place over 100+ calls daily to patients with outstanding balances with clinics and/or hospitals.
- Assist in proper payment plans to avoid any collection process for the patient.
- Ensure individual’s insurance information is correct in order to submit accounts for review to the correct department.
- Initiated contact with delinquent clients in an attempt to obtain payment by phone or letter before referring accounts to attorneys for legal actions.
- Provided professional customer service by answering questions regarding billing statements and overdue account status while increasing overall financial literacy through clear communications.
Medical Collector
- Document in the patient account record to identify actions taken on the account.
- Work with patients and guarantors to resolve payer requests and discrepancies to promptly resolve pending claims.
- Trained others on collection development techniques such as report research, follow-up, and compromise negotiations.
- Successfully collected outstanding accounts in multiple services and hospital settings by identifying, tracking down, and following up with patients.
- Created outstanding revenue while providing efficient, friendly customer service by answering and directing calls in a timely manner.
Medical Collector
- Worked with attorneys and insurance companies on resolving delinquent accounts.
- Ensured medical collection activity was conducted as per company, federal, and state guidelines.
- Maintained records in an organized manner, corrected and re-billed denied claims when necessary, and performed secondary billing.
- Acquired BLS certification within the first year of employment in case of emergency situations requiring medical care or treatment.
- Improved organization’s reputation for dependability by keeping appointment schedules for physicians, patients, and demonstrations; demonstrated a positive attitude to keep the schedule on track.
Medical Collector
- Performed secondary billing of co-pays and deductibles to patients, along with credit card transactions utilizing Authorize Net averaging $100,000.00 weekly.
- Submitted claims electronically utilizing EMDEON along with special needs e-mails for poas.
- Followed-up with major insurance and private payers averaging 200 monthly claims submitted for two branches.
- Maintained accurate medical collections and accounts.
- Clear medical debt for all medical facilities.
Medical Collector
- Performs diligent follow-up, collection, and appeals processes to attempt to receive payment on outstanding claims items.
- Identifies revenue improvement opportunities, monitors accounts receivable growth, and keeps it in established ranges.
- Ensures that all denials are researched and followed up with the maximum collections efforts to ensure payment is received.
- Responsible for completing tasks thoroughly and accurately to ensure the task is not returned back for re-work and to ensure no write-offs of tasks.
- Developed and managed a “special collections” program for several months.
Medical Collector
- Ensured medical collection activity was conducted as per company local and state guidelines.
- Regularly received payments from insurance and patients to post on daily basis.
- Excellent communication skills with patients following up on monthly payments.
- Completed numerous requests for documentation from physicians on behalf of the attorney’s office, patients, and insurance companies.
- Processed multiple claims per week while maintaining a strict deadline schedule.
How to Become a Successful Medical Collector?
To become a medical collector, you need a high school diploma. You then take training, either at a local training center or a certified online training agency, to get a Certified Healthcare Collector (CHC) certificate. This certificate must be renewed every two years. Once you have this certificate, you are eligible to be a professional medical collector at your local hospital or a collection agency. The exam costs between $60 and $85 to take the first time and recertification can cost as little as $25.
Some skills that come in handy as a medical collector include organization and money management. A great medical collector is also a great communicator, as they are often in contact with clients in potentially stressful situations. As a medical collector, you need to keep a professional aura at all times and treat all cases with respect and confidentiality.
If you are looking for a job you can train for right out of high school, or want to change your career path today, consider becoming a medical collector. Perfect for anyone organized and professional, this is a great step into the medical world and the financial world.
Wrap Up
Medical collectors are the mediators between hospital patients and their debts. They work for hospitals and collection agencies and help provide patients with payment plans and solutions. While this sounds like a daunting job, with proper training this can be a great job for anyone good with money and numbers, and you don’t even need a bachelor’s degree.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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