Front Desk Executive Resume Sample

A front desk executive works in an office setting and assists guests as well as other employees while overseeing general duties. These duties may include greeting/checking-in guests, taking phone calls and routing them properly, managing calendars and schedules, booking and managing arrangements, and organizing meetings and events.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Front Desk Executive Resume Samples

These are some examples of accomplishments we have handpicked from real Front Desk Executive resumes for your reference.

Front Desk Executive Resume Sample 1

Answering phones, checking guests in and out; handling mail, faxes, and packages.
Updating reservation records to reflect accurate check-in/check-out times using computerized system for automatic confirmation of accommodation requests.
Interpreting different languages between foreign clients and hotel staff; assisting guests with information regarding local attractions.
Generated income by subleasing vacant rooms at the front desk; managed to close several sales during my first month on the job even though it was slow time of year, making me an exemplary affiliate representative.
Restored guest’s confidence in our business’ excellence after discovering missing items from room upon checkout only to recover them without incident.

Front Desk Executive Resume Sample 2

Researched, processed and maintained records for members of the executive staff managing client accounts.
Worked with corporate accounting department to solve problems regarding vendor payments via member invoices.
Identified key information in customer requests relating to company policies to ensure accurate execution of services.
Resolved account issues by conducting research using multiple sources; communicated resolution details to clients who were responsible for making necessary changes.
Significantly reduced phone wait time by increasing number of calls completed within allotted timeframe during times of increased call volume.

Front Desk Executive Resume Sample 3

Provided courteous service and pleasant environment in a hotel lobby with comfortable seating, refreshments table, and fresh flowers for guests’ use.
Handled telephone calls from guest rooms to request housekeeping services or extra towels; properly reported all incidents of guest misconduct to management.
Discovered three discrepancies in ledgers totaling over $1000 by careful attention to detail during daily reconciliation.
Emphasized the importance of making recycling available to our customers through weekly sales.
Managed high-profile clientele at a wedding ceremony hosted in the lobby after hotel renovations were completed.

Front Desk Executive Resume Sample 4

Meticulously handled incoming calls to ensure timely, courteous service.
Appropriately resolved customer complaints by expediting service requests and replacing faulty goods.
Processed claims in compliance with regulations; earned appreciation of customers, agents, and managers.
Effectively performed data entry using skills in handling detail oriented tasks.
Received “Outstanding Performance Award” for strong production results through efficient operation of multiple workstations.

Front Desk Executive Resume Sample 5

Accurately placed phone calls and visitors at the front desk of a high-volume business.
Handled guests in a courteous manner while adhering to strict security measures during evening hours.
Assisted in arranging banquet tables for a company event; ensured a beautiful table arrangement within an allotted budget.
Proofread correspondence from executives and reporters by identifying errors in grammar, punctuation, style, and direction.
Organized shipment of packages by consulting with company employees regarding dimensions of shipments, weights, contents, and destinations.

Front Desk Executive Resume Sample 6

Managed front desk customer service, answering phones and greeting guests to ensure positive first impressions.
Reception duties included scheduling meetings, ordering office supplies, updating calendars and databases, screening calls, forwarding messages, faxing documents for distribution, managing contacts in the computer system.
Coordinated all special events keeping track of deadlines and promotion schedules.
Collaborated with senior staff to contribute positively during workflow transition periods; ensured that projects were delivered on time while maintaining high standards in quality production.
Provided outstanding support to executive team by serving as liaison between HQ and satellite offices through proactive communication via e-mail, phone calls.

Front Desk Executive Resume Sample 7

Managed the front desk operations of a busy medical facility, including greeting patients and visitors, scheduling appointments, answering phones, filing documents.
Assessed patient’s complaints and needs through careful observation techniques; informed physicians within record time regarding problems with their patients.
Greeted over 100 new patients each month by offering assistance to them immediately upon arrival.
Utilized office equipment such as facsimile machines, photocopiers, computer software etc., for current job assignments.
Recognized for superior customer service; congratulated by former employer #x0201;s management for helpfulness in assisting customers with seeking additional information about products or services offered at this business.

Front Desk Executive Resume Sample 8

Expertly handled face-to-face customer inquiries, telephone communications, and other daily guest requests.
Efficiently organized multi-task responsibilities of front desk management, including scheduling meetings, preparing reports, ordering office supplies & equipment.
Effectively maintained consistency in all tasks while concurrently training new employees on policies and procedures to ensure consistent standards are met each time.
Supervised incoming temporary staff during peak hotel season; provided training for new employees by conducting weekly one-on-one personal assistant interviews to hire the best talent available at that time.
Recognized for top performance by Regional Manager with Employee Of The Month award after completing highest sales goal ever set by Westin.

Front Desk Executive Resume Sample 9

Conclude agreement on a new lease within ten minutes by communicating with two parties in conflict, influencing them to give each other a chance.
Recruited a delighted customer base of extra five thousand individuals from twelve new clients during three-month period of service after the arrival of competitor Netflix.
Gained recognition for outstanding job performance on an exterior project; led team consisting of two Associates and two Janitors to clear trash from parking lot across from building.
Saw marked increase in top level executives’ interest in leasing office space following completion of landscaping project on property next door including fifteen new trees, sixteen shrubs, nine flower beds, six flower boxes and one decorative fountain.
Received appreciation and thanks from clients and co-workers for assistance with events to recognize successful year including poetry readings, art displays, food drives, toy drives and more.

Front Desk Executive Resume Sample 10

Managed daily operations efficiently to ensure smooth passage of customer requests.
Responded to 300 work-related calls each month, resolved complaints in a timely manner, and recorded significant reduction in average wait time for all incoming calls by 10 percent.
Received outstanding achievement award when team reached 96% on-time performance for year; executed changeover during business hours when regular receptionist was out sick.
Helped team maintain lead in productivity by performing additional duties in the absence of several co-workers who were absent 30 percent of the time.
Worked closely with company leaders in developing quality initiatives that will create future growth opportunities for managers and associates alike.

Front Desk Executive Resume Sample 11

Resolved conflicts via communication and problem-solving while maintaining professional decorum.
Promoted from part-time to full-time after one year of service by adding an additional 3,000 sq. ft. to the hotel’s sales ledger annually by way of sales commissions.
Achieved a 50% growth in direct sales for the hotel within 1 year of joining company.
Oversaw front desk operations efficiently including guest registration, billing statements, death/illness claims, wake requests, and emergency room visits between 8AM and 1AM shifts every night for 6 months.
Ability to work under pressure with high volume of/guests; effectively managed on-site guest services with little supervision.

Wrap Up

To be a front desk executive, employers may look for a high school diploma or a bachelor’s degree in any field. Desired skills include competency in MS word, excel, and powerpoint, written and verbal communication skills, attention to detail, friendliness, professional attitude, ability to work in a demanding atmosphere, and the ability to multitask.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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