Teller Supervisors oversee all the tellers who work in a bank. Their duties include creating a schedule for employees, providing oversight of all transactions, assisting customers, handling cash, training tellers, ensures security of vault and cash drawers, and conducting audits.
For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.
The sample resumes below provide great examples of how to write an effective resume.
The Best Teller Supervisor Resume Samples
These are some examples of accomplishments we have handpicked from real Teller Supervisor resumes for your reference.
Teller Supervisor Resume Sample 1
- Streamlined and modernized the mortgage loan process by implementing new time management and workflow techniques.
- Coordinated and moderated a team of 500 I-Bankers during quarterly product briefings with senior regional officials.
- Provided prompt, friendly telephone support for over 10,000 callers per year; recognized as one of the highest quality assurance performance monitors in banking history.
- Actively promoted company culture through frequent hosting, facilitating, and leading training workshops focused on team building and leadership development skills.
- Reduced bank error rates through effective collection efforts following customer service calls; reopened accounts while customers received credit balances within 48 hours after initial contact with me for outstanding service recovery.
Teller Supervisor Resume Sample 2
- Lead the team to meet the annual goal of increasing customer satisfaction rating by 6%.
- Hosted new hire training course with excellent score rating; trained new hires in operations, information technology, ethics, and security.
- Completed extensive financial services’ training courses including Bank Secrecy Act/Anti-Money Laundering training.
- Provided exemplary service to over 200 commercial businesses within 85 mile radius covering four counties while enforcing compliance of risk management policies and procedures.
Teller Supervisor Resume Sample 3
- Became a Teller Supervisor by serving as a mentor, role model, and process consultant to tellers.
- Raised teller sales averages from $22 million to $60 million annually. Responsible for the development of policies and procedures that permitted expansion of customer services.
- Enhanced branch performance with increased sales revenue and reduced expenses through application of financial analysis techniques.
- Demonstrated exceptional leadership ability under intense pressure during Hurricane Katrina; successfully relocated employees from New Orleans to new offices in Atlanta within 24 hours.
- Awarded best educator’s award by assistant managers for teaching effective skills on how to service clients’ needs as well as personal management processes resulting in improved branch profits.
Teller Supervisor Resume Sample 4
- Analyzed customer needs and initiated relationship building, as well as financial education to achieve sales goals.
- Trained ten tellers to the full completion of performance requirements for Teller Supervisor, including processing transactions up to $6 Billion per year.
- Competed and won at national level competition in 2008; earned gold medal and recognition from Chairman and CEO.
- Oversaw staff management functions including schedule approvals, training, time keeping, attendance tracking, and salary administration during a period of high turnover.
- Expanded funds under management by over 20% due to effective development of business relationships with new clients resulting in direct deposit growth of 14%.
Teller Supervisor Resume Sample 5
- Assisted in the supervision of twelve tellers, two administrative assistants, and one office manager.
- Directed team to effectively manage customer transactions by resolving issues involving accounts, including ATM cards, branch locations, online banking problems or other questions or concerns.
- Proactively discovered potential personnel needs by composing a listing of training sessions required for professional development.
- Offered innovative ideas through the initiation of youth workshops at local schools for financial literacy awareness.
- Enabled smooth transitions by communicatively incorporating new staff members into daily operations that ensured effective workflow during shift changes.
Teller Supervisor Resume Sample 6
- Led the team in a year-over-year increase in both personal and commercial loan production by 4.9%; recognized by the Regional President.
- Promoted to Teller Supervisor after 3 years of exemplary performance as a teller; manage daily operations including, but not limited to coaching employees, dealing with customer inquiries, training new hires, resolving problems.
- Trained over forty tellers and five managers during my 13-year tenure at this financial institution.
- Identified strengths and opportunities within the organization resulting in increased productivity and client satisfaction while simultaneously reducing costs.
Teller Supervisor Resume Sample 7
- Increased volume of business processed through teller stations by 1.5% annually, increasing the number of transactions handled per hour to over 1,200 daily.
- Continued assumption of duties as Teller Supervisor for three years during customer service absence, using extensive knowledge to reestablish exemplary service levels.
- Provided courteous, efficient service to customers by handling questions, resolving complaints and following up on account issues.
- Resolved over 50% of customer inquiries during a day shift with an average response time of six minutes or less without error or miscommunication.
- Received award from FHA for above-average performance.
Teller Supervisor Resume Sample 8
- Directed bank tellers to provide customers with courteous service, accurately complete key transactions, and follow the bank’s policies.
- Increased average daily deposits by 10% through post-merger branch integration. Reduced check cashing errors by over 60%.
- Conducted teller training that emphasized awareness of anti-fraud measures while examining cashiering procedures to increase productivity.
- Received acknowledgement from upper management for outstanding performance in position as Assistant Branch Manager; promoted to Teller Supervisor within three years of employment.
- Recognized for reduction in customer wait time at drive-thru windows after optimizing staffing schedules and increasing efficiency of last line transactions.
Teller Supervisor Resume Sample 9
- Oversaw and directed employees in a banking environment; implemented new policies to increase productivity.
- Achieved status as an elite performer by meeting all required sales, cash accountability, and customer service goals.
- Promoted after one year to branch manager and set records for highest credit card income and loan volume for both California and Hawaii State Operations.
- Recognized as the top Teller Supervisor in State Operations with eight branches; received plaques from President’s Office for outstanding achievement over 35 financial centers.
- Initiated training program to improve employee performance; educated employees on company sales strategies resulting in increased sales revenue.
Teller Supervisor Resume Sample 10
- Rated by colleagues as the most valuable member of the team; for my ability to supervise while managing complex, multi-faceted transactions.
- Managed tellers during daily banking hours with an average facilitation rate of over five hundred customers per day.
- Exposed potentially fraudulent activity through watchdog training and internal quality award nominations.
- Led 4 teams in planning, implementing, maintaining, and testing changes on 3 automated teller machines that speed up transaction processing within bank guidelines.
- Received positive recognition from peers at year-end staff meeting for accepting responsibility for employee absences without negatively affecting branch operations.
Wrap Up
To work as a Teller Supervisor you will need a minimum of a high school diploma or equivalent. Some employers may require an associate’s degree in any business field. Teller Supervisors must demonstrate outstanding leadership ability, skills in mathematics, great attention to detail, customer service skills, organizational skills, the ability to teach others, and computer skills in order to be successful.
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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