Collection Manager Resume Sample

A Collection Manager coordinates credit and collections procedures. Their duties include overseeing accounts, authorizing settlements with customers, supervising collections staff, providing support to general managers and account managers, directing and supervising credit evaluations and investigating credit ratings.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Collection Manager Resume Samples

These are some examples of accomplishments we have handpicked from real Collection Manager resumes for your reference.

Collection Manager Resume Sample 1

  • Accurately completed and executed monthly collections to ensure timely payments; ultimately achieving over 90% collection rate.
  • Performed collections audit in order to increase cash flow and returns every year to the company. Demonstrated exceptional ability in calculating amortization periods and discount rates.
  • Proactively addressed situations by initiating communication with clients and worked collaboratively with a financial firm expert to help ensure that our clients were receiving the best service possible.
  • Educated both partner and staff on new financial products; such as purchase order financing, gap insurance products, debt-to-equity swaps, and other tailored financing options.
  • Recognized employee of the month in July 2013 for outstanding customer service and being an example of keeping employee committed to company’s mission.

Collection Manager Resume Sample 2

  • Assessed the effectiveness of collection efforts, developed and implemented action plans to ensure maximum revenue results.
  • Obtained 100% on audit for ACH payments; developed, monitored and enforced internal policies ensuring compliance with regulations regarding receipt and deposit of remittances electronically.
  • Provided leadership to staff achieving 95% customer satisfaction in a customer service survey, received award for outstanding performance.
  • Received excellence in performance award recognizing superior competence in resolving difficult problems and establishing innovative strategies while performing duties as collections supervisor.
  • Earned recognition as Collection Manager of the Quarter; responsible for saving $100K in bank assets.

Collection Manager Resume Sample 3

  • Recognized 9/11 Attacks and collected $1.2 million in lost wages, medical expenses, and other additional damages for 2,000 families within a 28-day period of time. Continued to work in collections department until December 2005.
  • Recognized alertness and dedication to duty by the Company President; received award for overall outstanding performance on project tasks during the year.
  • Appointed as Camping Outreach Project Coordinator for San Francisco International Airport, which involved setting up a camping area by the airport for homeless and traveling individuals to sleep during the night.
  • Awarded for work with the highest accuracy on legal recovery; managed a $1.7 million structured settlement portfolio and reduced costs of administration by 8% while preventing 7% of risk.
  • Recognized in an award nomination letter by the CEO for extraordinary and dedicated service to Company; recognized “outstanding achievement” based on Employee and Consumer Satisfaction Survey results.

Collection Manager Resume Sample 4

  • Determined and implemented collection procedures for delinquent accounts.
  • Envisioned new procedures for appraisal and collection of accounts receivable.
  • Developed new procedures for outstanding invoices, non-performing accounts, and personnel management of staff.
  • Highly motivated, organized, resourceful, fit in with group well, well organized in their own personal files.
  • Recognized as second team runner up in the seven person department during quarterly awards banquet. In 2009 Received a Silver National Award for Excellence in collections by the National Association of Accountants and Appraisers.

Collection Manager Resume Sample 5

  • Acquired a customer for the five largest debt collection agencies in the country; effectively resolved disputes and collected over $5 million dollars in overdue debts.
  • Completed over 100 collections, totaling over $1 million dollars; promoted good relations to meet the demands of clientele.
  • Utilized unpaid wage garnishment process to seize monies owed by delinquent customers and negotiate settlements in accordance with law.
  • Negotiated as a collection agent, settlements considered fair and equitable by all parties involved; was offered an office position for further opportunities and growth.
  • Was responsible for over $1,000,000 in monthly collections; promoted good relations with customer’s by answering customer problems and concerns.

Collection Manager Resume Sample 6

  • Installed and managed Integrated Collection System (ICS) scanning and credit bureau collections in a timely manner; coordinated office staff to maintain daily operations.
  • Developed strategies to improve performance, reduce cycle times, and increase revenue.
  • Communicated effectively with internal stakeholders regarding the states of accounts receivables, accounts payable, collection activity, and overall performance.
  • Obtained outstanding awards including “Top Performers” twice (2004 & 2005), “Team of the Year” (2006-2007), “Top 10% Creators” (2005-2006), “Finance Association of New Jersey Hall of Fame Award” 2005-2006).
  • Established and maintained relationships with clients, the public, and competitors in the professional and highly competitive arena of collection.

Collection Manager Resume Sample 7

  • Achieved a 10% increase in cash collections over previous year, despite increase in delinquent accounts.
  • Recognized as Outstanding Team Player for outbidding all other teams in an internal accounting competition.
  • Increased store merchandise revenues by 3% after analysis of representative sampling of customer demographics, buying habits, and market trends.
  • Awarded “Most Proud of My Accomplishments” Award for implementing collection policies that prevented huge loss to the company.
  • Recognized as Employee of the Month for maintaining a positive attitude and enthusiasm while dealing with difficult customers.

Collection Manager Resume Sample 8

  • Assured financial reporting and data accuracy by maintaining organization’s computer-based accounting systems, which included over 400 accounts, 4500 active and inactive customer files, records for over 4000 customers’ credit cards, and over 2500 invoices.
  • Investigated questioned credit card charges and returned funds to customers after determining the appropriate action.
  • Contributed to the efficiency of the department’s operations by reducing the work load of fellow staff members through efficient data entry procedures.
  • Received award for outstanding service; resolved customer collection issues in a friendly, yet effective manner.
  • Recognized as a Master Collector; collected delinquent accounts within prescribed guidelines with minimal employee involvement.

Collection Manager Resume Sample 9

  • Established new collection guidelines for a large international accounting firm and implemented strong towing policies that produced a net increase of $3,000,000 gross.
  • Facilitated the implementation of a new policy regarding the reporting of suspected misspending within the company.
  • Established comprehensive policies and procedures as well as implemented countermeasures to combat fraud, waste, abuse and inefficiency.
  • Utilized database training techniques to improve overall business knowledge and understanding of internal processes.
  • Handled the resolution of complex accruals for over 100 clients in one day utilizing financial statements prepared by various business units.

Collection Manager Resume Sample 10

  • Created and administered departmental procedures for internal controls, customer service, billing and collections.
  • Claimed retention of accounts receivable balance for customer returns over 90%.
  • Responded to 360+ customer calls per week; anticipated the needs of over 150 customers per month.
  • Obtained award for “highest collection rate”; received award for highest percentage of customer return on funds collected.
  • Adopted accounting system which met all company stipulations, while attaining highest performance score on statewide audit.

Collection Manager Resume Sample 11

  • Managed team of eight people responsible for resolving over 600 accounts within a 90-day period.
  • Trained other employees to comply with collection guidelines, which involved researching and applying standard methods for determining the true value of business in collections.
  • Supervised intake personnel to ensure that the information furnished by creditors was verified and accurate.
  • Adept at problem solving and communication skills; ensured that all payments received were collected in a timely manner according to guidelines established by the company.
  • Successfully negotiated and entered into settlement agreements with delinquent accounts, while ensuring that all payments due were made on time or on an agreed schedule as prescribed by the bank.

Wrap Up

To work as a Collection Manager you must possess a high school degree. To be successful as a Collection Manager you must demonstrate problem-solving skills, think analytically, be willing to complete all necessary training, maintain a flexible work schedule, work well independently or with others, have basic computer skills and have an intermediate understanding of math.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.


Leave a Comment