Airline Customer Service Agent Resume Sample

Airline customer service agent ensures passengers and their luggage board the right plane and on time. Their main duties include Checking passengers in, calming nervous passengers, informing passengers on luggage restriction, giving passengers board passes and luggage labels, allocating seat numbers to passengers and handling passenger enquiries about flight departures and arrivals.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Airline Customer Service Agent Resume Samples

These are some examples of accomplishments we have handpicked from real Airline Customer Service Agent resumes for your reference.

Airline Customer Service Agent Resume Sample 1

Proactively increased on-time departures by 20%; recognized for performance by the Customer Service Manager.
Reduced ticket issuance after a 2-year training program graduated 4 new agents who contributed to a 5% reduction of written tickets over the following 3 months.
Established rapport with frequent travelers through personalized service, earning preferred customer status from Delta Airlines.
Improved first call resolution rate by 25%, allowing the Quality Management Department to reduce overall call volume and save thousands of dollars in operating costs.
Provided exceptional customer service during an international business trip; earned special recognition from President Bill Clinton’s Staff Coordinator.

Airline Customer Service Agent Resume Sample 2

Provide top quality service and attentiveness to passengers of all types, backgrounds, and cultures.
Manage time effectively while responding with courtesy and professionalism to every customer’s needs; avoid inconveniencing customers by shortening lines during peak hours through customer motivation techniques.
Address issues of flight delay, baggage claim problems, overbooked flights, incorrect flight information along with related concerns from airline clients in a courteous, diplomatic way.
Resolve concerns from both domestic and international travelers for lengthy periods of up to ten hours without break in a calm manner.
Overcome significant language barriers in order to provide service that is not only professional but also reassuring when interacting with a culturally diverse clientele.

Airline Customer Service Agent Resume Sample 3

Processed baggage, prioritized passengers for departures, and directed aircrafts.
Greeted customers with excellent customer service; recognized by peers as providing high quality of care for clientele that is rare in the profession.
Presented exemplary professionalism; was featured on the cover page of an airline industry magazine.
Results-oriented member of management team; exceeded goals for cost reduction through reformation of organization’s structure.
Successfully maintained positive morale despite threatening conditions (fires) to offer service with grace and dignity during emergency situations; monitored evacuation systems to ensure safety.

Airline Customer Service Agent Resume Sample 4

Handled customer queries, concerns, and complaints in a caring, compassionate manner; showed concern for the feelings of others.
Achieved award for Excellent Customer Service; received highest customer survey score among team members.
Improved service during time of crisis by efficiently locating and implementing new procedures to enhance service experience.
Responded quickly to customer needs; increased passenger satisfaction ratings while decreasing call volume and number of complaints.
Tracked down lost luggage and made positive identification within 24 hours; tracked down missing passengers in less than one hour after notification from airline personnel.

Airline Customer Service Agent Resume Sample 5

Effectively processed International Air Transport Association (IATA) 38,000 documentation requirements for 75+ flights that included 14 airlines departing from five airports.
Provided quality service to passengers with disabilities by providing wheelchair assistance, moving oversized luggage, and handling special requests.
Recognized by peers for providing exemplary customer service to international passengers inquiring about immigration, customs, and visa requirements.
When another could not resolve the situation with an irate customer, I used excellent conflict resolution skills to diffuse the situation.
Assumed responsibilities of a more experienced agent while they were on vacation, permitting an on-time departure of flight #3263.

Airline Customer Service Agent Resume Sample 6

Provided the highest quality of customer service to over 3000 passengers since joining the company.
Awarded several times for outstanding performance; ranked best among peers in handling unpleasant situations with passengers including irate customers, distraught family members, or cranky co-workers.
Maintained high completion rate for all paperwork; consistently solved problems that arose during long hours of service.
Improved customer service by developing new ideas for increasing efficiency among peers.
Recipient of out-standing performance award; received on the basis of overall productivity, attendance at work, and job attitude.

Airline Customer Service Agent Resume Sample 7

Streamlined reservation processes by ending repetitive keyboard input and minimizing information entry errors, resulting in a reduction of customer call time by over 30%.
Received five consecutive high-achievement awards for superior service to passengers.
Gained favorable reviews from departing airline customers after helping them locate baggage, deal with flight changes, and board the aircraft on time.
Introduced new procedures to resolve concerns raised by airlines about labor costs; enabled the company to meet its financial targets while continuing to provide quality service.
Unraveled complex passenger ticketing problems successfully using database tools; received personal commendation from senior managers for identifying an intricate problem involving a multi-national airline.

Airline Customer Service Agent Resume Sample 8

Answered telephone and relayed messages according to established protocol; handled all change requests while maintaining excellent customer service.
Performed sales transactions for over $7,000 in tickets and upgrades while performing consistent follow-up and ensuring satisfaction of customers.
Resolved conflict between two passengers; calmed both parties while avoiding escalation of potential physical altercation.
Verified reservations of fifty passengers with minimal errors; resulted in timeliness of flight departure without delay or missed connections.
Held professional demeanor when faced with threatening passenger on board flight; defused situation using persuasion skills with logical awareness pending further investigation by law enforcement upon arrival at gate.

Airline Customer Service Agent Resume Sample 9

Interacted and maintained a positive rapport with clients, meeting their needs and exceeding expectations.
Escorted and accompanied over 3 fliers who were disabled by wheelchair or cane due to impairment; volunteered for the role of wheelchair escort.
Maintained a clean, safe environment for employees, visitors, children (age 10 years or younger), business partners, bankers (creditor representatives), company executives (shareholders), representatives from other companies visiting our office facilities.
Assisted customers in obtaining support services such as ground transportation; ensured all passengers received prompt service during terminal transfers and flights.
Accurately record details of customer transactions so that departments can keep track of all travel arrangements.

Airline Customer Service Agent Resume Sample 10

Provided level A customer service for over 3 years during a time of change in the company; developed new processes and procedures with great success.
Met team goals by providing customers with expedient, accurate services; received daily recognition from customers and management.
Quickly resolved difficult situations involving customers with outstanding results; exceeded expectations when handling customer complaints without delay or compromise.
Managed to resolve computer system problems in less than 10 minutes that were affecting hundreds of agents each day. This prevented failure to process transactions and create tremendous lines at many check-in desks, departure lounges and security checkpoints.
Recognized as an agent who goes above and beyond job requirements; recognized by senior management for going above and beyond job requirements.

Wrap Up

To work as an airline customer service agent, you require an associate degree in customer relation or its equivalent. Airline customer service agent must demonstrate customer service skills, communication skills, listening skills, patience, ability to work under pressure, kindness and responsibility.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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