There are many veterinary offices all across the United States, and when customers first enter that need to be checked in with their pets, their insurance taken, and payment will need to be issued when they leave. A veterinary receptionist takes care of this and also handles communication for the office through phones or emails.
How to Become a Successful Veterinary Receptionist?
Though there are no educational requirements, most offices will want a receptionist with at least a basic grasp of veterinary knowledge, which requires either a bachelor’s or associate’s in veterinary medicine, though some smaller clinics may be willing to accept just a high school diploma or GED.
As you are typically the first point of contact with the office, you will always want to put forth a friendly face and have a comforting disposition, as while some patients will just come in for a check up others will be there for more serious issues, and a calming presence will make them feel far better.
You will also be in charge of schedule, so keeping a close track of time is very important so the veterinarian isn’t overwhelmed while still ensuring patients can be seen. Due to emergencies, this may require some rescheduling, so you’ll have to be organized so no one is forgotten or double booked.
The technical knowledge you’ll require with prescriptions will also be something to focus on, as animals, just like people, need the right medicine and the right dose to be healthy. Accidentally ordering the wrong kind can make them sick or do serious harm, so you’ll need to always be attentive.
The Best Veterinary Receptionist Resume Samples
These are some examples of job descriptions we have handpicked from real Veterinary Receptionist resumes for your reference.
- Assisted in scheduling appointments/surgeries for patients in person or by telephone.
- Maintained patient records by obtaining, recording, and updating personal and financial information.
- Assisted in treatment of patients and availability of treatment information by filing and retrieving patient records.
- Thoroughly clean clinic and animal areas daily, including cages, floors, dishes, bedding, etc.
- Provide treatment and care for animals including vaccinations, examination, performance of medical treatments (i.e. bandaging, nail clipping, ear cleaning etc.), as needed.
- Monitor pre and post surgery animals for any difficulty with anesthesia.
- Maintain patient records by accurately recording treatments and test results in patient charts and other medical records.
- Open the veterinary clinic before the arrival of the doctors; get the clinic ready for the day’s work, and close the clinic as directed by the veterinarian.
- Answer incoming calls professionally and route calls to other staff members in line with the hospital’s protocols.
- Welcome clients with their pets to the clinic in a friendly and courteous manner.
- Prepare patient forms and files ahead of their scheduled appointments for easy access when they arrive.
- Used Animal Intelligence software to schedule appointments, create and update client accounts during daytime part of shifts.
- During emergency hours of my shifts, keeping upset and sometimes frantic clients calm was my forte.
- Handled multi-line phones, client/ patient discharges, incoming emergencies, room flow, client communication, amongst other tasks all while remaining friendly, helpful and professional.
- Developed exceptional time management and multitasking skills needed to perform tasks to the highest level.
- Provide professional, efficient and exceptional service at all times.
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper tags for identification, and ensuring prompt service.
- Preparation of medical files for every pet treated in the clinic and maintaining and updating these files.
- Schedule appointments accurately, take messages, and ensuring that there is no confusion or overlap of appointments.
- Worked at the front desk and alongside doctors and technicians, assisting with patient care.
- Set and managed appointments in high volume, 12 doctor clinic; checked patients in and out.
- Spearheaded the implementation of technology in clinic administration.
- Coordinate appointments and care management with rescue organizations and pet owners.
- Communicate directly with the Veterinarian and the Veterinary Technicians to ensure clients are billed appropriately and billing is coded correctly.
- Communicate with other doctors and clinics to ensure appropriate coordination of care.
- Update vaccination records and recommend vaccinations and other preventative care to ensure proper preventative measures are up to date.
- Front opening and closing duties such as payment detail reports and cash deposits.
- Check-in and check-out in an efficient and timely manner for doctors working that day.
- Making sure lab work is in the system and recalls are made for DVM to look over and contact clients with information on patient prognosis.
- Schedule, check-in, and allocate appointments and procedures as designated by clients and doctors.
- Fill, prepare, organize, and call in prescriptions to designated pharmacies by client and compounded prescriptions to BCP.
- Numerically file finished client/patient charts that have been completed throughout the day.
- Assist in rectifying any client dilemma’s/ inconvenience’s that occur and including directing them to the appropriate Dr. or supervisor/manager if needed.
- Interact in a helpful and positive manner with diverse members of the public by greeting and checking in clients, answering phone calls, and receiving and sending emails.
- Maintain accurate records by auditing patient charts and updating patient and client information in database.
- Coordinate with front desk team members and medical team members to provide clients and patients with a positive experience and appropriate veterinary care.
- Assisted the veterinarians and veterinary technicians with animal care, treatments, and filling medications.
- Participated in meetings to enhance methods to increase the practice’s sales and clientele and to improve client satisfaction.
- Used the Infinity software program for data entry of the medical procedures for each patient.
- Educated clients about possible forms of treatments, services, products that the hospital provides.
- Act as first point-of-contact for customers and pets, visitors, and pharmaceutical and medical supply vendors.
- Ascertain patient needs and communicate emergent situations with medical staff.
- Promptly answer multi-line phone system, schedule appointments, and field inquiries.