Debt Collectors are hired by finance companies, credit unions, and individuals to help them recover unpaid debts. Duties include calling clients with outstanding bills; negotiating repayment plans; sending letters of demand; following up on payment history reports; making arrangements for installment payments or bankruptcy proceedings if necessary; and working closely with legal experts when court proceedings become involved. Although no formal education is required, most companies will require a high school diploma and successful completion of a certification course in debt collection.
The Best Debt Collector Resume Samples
These are some examples of accomplishments we have handpicked from real Debt Collector resumes for your reference.
Debt Collector
- To find and contact borrowers who have become past due on their mortgage payments.
- Attempting skip trace when a borrower has been out of contact and overdue for more than one month.
- Inform borrowers that they have an overdue mortgage payment and try to negotiate a promise to pay or autopay.
- Explain the terms of the mortgage, when necessary for the understanding of due dates and late charges.
- Maintain data of contact attempts and follow up with all pertinent information.
Debt Collector
- Negotiate to collect the balance in full or the best possible arrangements for consumer and company.
- Initiated all collection activities via, telephone, letters, and emails.
- Recorded information regarding financial status and collection efforts.
- Worked in a team environment, along with other departments.
- Sold debt to larger companies several times throughout the year.
Debt Collector
- Initiate outbound calls and/or receive inbound calls to resolve delinquent /defaulted student loan debt.
- Maintain borrowers who have entered into a voluntary repayment program (Consolidation Program) so that they are making on-time and consistent payments in support of completing the program initiated.
- Contact borrowers to collect on delinquent/declined/NSF payments.
- Achieve Progression Rates outlined by bonus program while maintaining acceptable fallout rates per ACT and client expectations.
- Develop strong working knowledge in all aspects of business, credit, and collections to achieve results.
Debt Collector
- Effectively worked on delinquent accounts to collect and reduce past due accounts.
- Made outbound calls and received incoming calls, to and from debtors, to collect on their delinquent accounts.
- Negotiated payment arrangements with debtors on past due accounts, offering suggestions as to how they could meet their obligations.
- Effectively manage client expectations by clearly explaining the process of data collection and debt resolution.
- Reviewed financial statements of delinquent accounts to obtain information on the reason for delinquency.
Debt Collector
- Execute adequate and timely collection and instigate recovery activities.
- Investigate payment arrears in the portfolio and code account appropriately to determine further collection efforts.
- Communicate with debtors by telephone and in writing to manage debtors and the collection process.
- Negotiate payment arrangements with debtors on past due accounts, offering suggestions as to how they could meet their obligations.
- Maintain and update data related to the account status to ensure current and accurate information.
Debt Collector
- Negotiating payments while continuing to build a positive relationship with customers.
- Managed collection efforts with a high level of persuasiveness and professionalism.
- Performed telephone contact with customers according to guidelines and state laws to ensure payment.
- Respond in a timely manner to customer requests and inquiries.
- Initiated collection efforts by mailing statements, phone calls, or emails to customers.
Debt Collector
- Effectively manage time to work all accounts given to me as well as bring in new accounts.
- Abide by FDCPA and HIPAA standards while providing customer service to patients and their families.
- Meet daily collections goals en route to meeting monthly collection goals.
- Worked with patients to set up payments plans that were affordable for them.
- Provided excellent customer service to both patients and their families.
Debt Collector
- Made outbound calls on delinquent accounts and make every effort possible to recover these funds owed to our clients by devising suitable payment schedules.
- Recorded debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection/recovery.
- Negotiated payments while continuing to build a positive relationship with customers.
- Operated within guidelines and statutes as provided by the Federal Fair Debt Collection Practices Act (FDCPA).
- Communicated in a professional, courteous and honest manner with clients, acquaintances, and creditors.
Debt Collector
- Ensure all customer information is correct, including phone numbers and addresses.
- Listen to the customer’s story and determine if the debt can be collected.
- Initiate repossession proceedings or hand over the account to a law practice that specializes in debt collection.
- Achieve department budget on a monthly basis.
- Establish professional relationships with colleagues.
Debt Collector
- Collect outstanding debts from clients and achieve collection targets to ensure positive cash flow.
- Monitor slow-moving accounts to identify delinquent debts and take necessary action to recover the debts.
- Close a specific number of collection accounts each month to meet the assigned target.
- Spoke to customers regarding delinquent accounts.
- Worked with various entities including banks, credit card companies, and insurance companies to collect outstanding debts.
Debt Collector
- Execute adequate and timely collection and instigate recovery activities to minimize risk costs and optimize returns.
- Investigate payment arrears in the portfolio and code debtor appropriately to determine the following collection process steps.
- Communicate with debtors by telephone and in writing to manage debtors and arrears process.
- Identify quality adjustment requests complete documentation packages and utilize company underwriting guidelines to approve or reject the request.
- Record debtor and arrears history to ensure a complete file as a sound basis for decision making during collection/recovery.
Debt Collector
- Record information about the financial status of customers and the status of collection efforts.
- Advise customers of necessary actions and strategies for debt repayment.
- Operate telephone to answer, screen, or forward calls, providing information, taking messages.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
- Collect outstanding debts from clients and achieve collection targets to ensure positive cash flow.
How to Become a Successful Debt Collector?
As a Debt Collector, it is important to be good at bargaining. It’s your bargaining ability that’ll come to your aid when collecting money from stubborn customers. Knowing what bargaining comes to play for specific clients whether positive or negative. This a strong feature of a debt collector.
A wise debtor in most cases will lead a conversation into an argument and distract the debt collector from his main aim which is the collection of debt. So, it is important for a debt collector to maintain his focus and composure.
As a Debt Collector, it is important to develop skills in research. This is to aid your tracing of various accounts. Calling of debtor’s ex-employers and landlords may be required in the tracking of certain debtors.
Time management skills are a necessity for debt collectors. It is critical to make the most of your time given that there is a limited period for dealing with some stubborn debtors.
Wrap Up
Debt Collectors are responsible for tracking down people who owe money from overdue bills. They also negotiate the payment of such bills.
This is usually done over the phone or via mail. One of the main responsibilities of a debt collector is the collection of outstanding debt from clients and achieve collection targets to ensure positive cash flow. They are also responsible for the maintenance of debtor’s books to ensure that the debt status is accurate and up to date.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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