Service representatives are the professional contact points between customers and businesses. In businesses, you are responsible for being knowledgeable about the product/service, enlightening customers, listening to customer feedback, receiving orders, relaying information from customers to the relevant employees, creating customer relationships and promoting sales.
For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.
The sample resumes below provide great examples of how to write an effective resume.
The Best Service Representative Resume Samples
These are some examples of accomplishments we have handpicked from real Service Representative resumes for your reference.
Service Representative Resume Sample 1
- Read through loan documents for borrowers to ensure completeness before signing all documents.
- Utilized proper procedures in resolving faxing errors, preparing correspondence, etc.
- Implemented new software on daily transaction processing.
- Achieved outstanding quality rating of 5 out of 5 on the customer survey used to evaluate performance at work.
- Received awards for achieving client satisfaction – education and on-time delivery on various transactions.
Service Representative Resume Sample 2
- Obtained award for outstanding service; handled customer service calls and responded to requests, questions, and concerns in a friendly, efficient, and professional manner.
- Directed incoming calls to appropriate staff; maintain a courteous and helpful attitude while interacting with customers in order to resolve questions and concerns.
- Directed and managed workflow and time in order to efficiently assign tasks; was able to handle multiple tasks simultaneously while adhering to delivery dates/schedules.
- Achieved award for meeting customer satisfaction guidelines based on customer survey ratings from customers who placed orders.
- Received outstanding quality award; effectively compiled data relating to orders, invoices, and shipping information.
Service Representative Resume Sample 3
- Supervised and assisted Customer Service Representatives and Telephone Representatives with their daily responsibilities.
- Helped organize and prioritize the work of others; advocated for additional resources; supported customer service representatives in their efforts to become productive employees.
- Developed regular tasks, schedules, and processes to ensure that employees were organized and prepared before their shift.
- Maintained regular communication with those subordinates that needed attention or guidance.
- Recruited new employees to fill positions that were vacated as a result of promotional opportunities or downsizing positions.
Service Representative Resume Sample 4
- Possessed exceptional customer service skills; regularly participated in the company’s training programs.
- Maintained efficient organization of office; completed various projects on time.
- Achieved outstanding performance rating based on customer satisfaction surveys.
- Supported supervisor by facilitating the completion of record keeping and administrative tasks.
- Received award for providing efficient, accurate information to customers regarding company policies, procedures, and services.
Service Representative Resume Sample 5
- Assigned service calls to the appropriate personnel in the order they were received; acted as liaison between customers and technicians; handled customer complaints; supervised low-level employees.
- Scheduled work orders for technicians. Resolved complaints of dissatisfied customers.
- Received letter of appreciation for outstanding service (troubleshooting of telephone system problems); increased productivity by 20%.
- Increased courtesy call productivity by 6%; reduced number of repeat calls to customer service hotline by 15%.
- Received award for meeting customer satisfaction guidelines based on customer survey ratings from customers who had specific problems with their telephone systems (i.e., lack of dial tone, static, etc.).
Service Representative Resume Sample 6
- Accomplished all tasks accurately and within a prescribed time frame; correctly completed forms, documents, and correspondence.
- Accomplished a wide variety of assignments with a high level of accuracy, attention to detail, and professionalism.
- Accomplished a wide variety of assignments accurately and within the prescribed time frame.
- Achieved strong performance ratings for strong customer service skills, including excellent communications skills, relationship building, and customer interface.
- Identified problems; provided potential solutions to supervisor.
Service Representative Resume Sample 7
- Revised and improved customer service distribution sheets; reduced distribution time by 15 percent.
- Designed and implemented a call tracking system, which increased the number of calls resolved per hour by 16 percent.
- Overhauled and edited entire departmental workflow for increased efficiencies and productivity; increased accuracy by 22 percent.
- Increased volume of data entry by 25 percent; reduced the volume of unprocessed data by 15 percent.
- Increased volume of data entry by 26 percent; reduced cost per phone call by 25 percent.
Service Representative Resume Sample 8
- A designed departmental strategy to ensure timely processing of calls, providing an efficient service to customers.
- Supervised all customer service representatives to ensure satisfied clients who are respected and appreciated by other departments.
- Distinguished me in the field worksite environment by obtaining an award for excellent performance.
- Passed a written examination against other candidates for a vacant position.
- Supervised the process of hiring new employees for a business unit, while adhering to specifications related to interviewing, hiring, and orientation.
Service Representative Resume Sample 9
- Provided exceptional service by adhering to the company’s mission, vision, and values; maintained an extraordinary level of commitment to the success of the organization.
- Achieved award for excellence in customer service; providing outstanding customer service in processing donor needs on time.
- Received recognition for management potential; provided outstanding leadership in establishing and implementing new computer software with excellent organizational skills.
- Received recognition for superior leadership skills; promoted active involvement in team activities that achieved group results.
- Skillfully processed donations, processing more than $480K worth of merchandise per year while simultaneously meeting all deadlines.
Service Representative Resume Sample 10
- Coordinated and communicated scheduling and transportation arrangements with customers.
- Demonstrated a high level of customer service by addressing the concerns of customers.
- Achieved a high level of customer satisfaction for meeting established quality guidelines.
- Recognized with the award for achieving recognition in both quality and customer service categories; met all deadlines with excellence and provided outstanding support related to scheduling, reporting, tracking, scanning documents, filing, faxing/scanning the company’s information to customers.
- Was consistently praised by managers for being one of the most reliable employees in the office when it came to research, reporting, data entry, or any other responsibilities that were requested by co-workers.
Service Representative Resume Sample 11
- Consistently provided customers with efficient and effective services; developed positive relationships with the customers, which contributed to an increase in sales.
- Ensured that all customers were receiving top-quality services to ensure customer satisfaction.
- Earned recognition as the top sales representative, which led to a promotion; developed skills in computer utilization while working on independent projects.
- Promoted to supervisor; developed skills in training, staff development, and mentoring by planning, conducting, and evaluating meetings.
- Received outstanding performance award for recognition of customer service skills and individual goal achievement potential.
Service Representative Resume Sample 12
- Accomplished work tasks on time according to corporate policies/codes.
- Accomplished the requirements of the quality assurance plan according to performance standards.
- Accomplished work tasks efficiently and effectively daily.
- Demonstrated superior customer service; demonstrated excellent leadership qualities on a day-to-day basis.
- Achieved a superior quality award; effectively compiled data relating to loan applications.
Service Representative Resume Sample 13
- Clerical work included performing general office reception duties; organizing calendars; tracking time using computer software (Time Matters); creating production charts; maintaining personnel files; typing correspondence.
- Organized seating charts for weekly staff meetings.
- Scheduled meals and retrieved menus, coordinating with the catering company to serve dishes for staff meetings.
- Created daily calendar entries for customer contacts, approved invoices, and tracking time spent on each activity.
- Coordinated with three other departments to ensure timely completion of service agreements for homeowners entering foreclosures through SRS/UCCS.
Service Representative Resume Sample 14
- Clerical work included performing general office reception duties; organizing calendars; tracking time using computer software (Time Matters); creating production charts; maintaining personnel files; typing correspondence.
- Organized seating charts for weekly staff meetings.
- Scheduled meals and retrieved menus, coordinating with the catering company to serve dishes for staff meetings.
- Created daily calendar entries for customer contacts, approved invoices, and tracking time spent on each activity.
- Coordinated with three other departments to ensure timely completion of service agreements for homeowners entering foreclosures through SRS/UCCS.
Wrap Up
Completing high school and undertaking training in service representation are the education requirements to work as a service representative. The work demands someone with excellent communication skills, listening skills, customer service, problem-solving, interpersonal, computer skills, reliable, hardworking and is self-motivated.
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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