Medical Front Desk Receptionist Resume Sample

Medical Front Desk Receptionists are responsible for welcoming patients to the facility, taking payment at check-in (if needed), and offering support as needed during their visit. Other duties include answering phones, filing paperwork, scheduling appointments, and updating patient records. The top skills required for this position are customer service abilities, computer skills (including Microsoft Office Suite), communication ability, medical terminology knowledge (if working in a physician’s office), and typing speeds of 30 WPM or more. A high school diploma is the minimum educational requirement.

The Best Medical Front Desk Receptionist Resume Samples

These are some examples of accomplishments we have handpicked from real Medical Front Desk Receptionist resumes for your reference.

Medical Front Desk Receptionist

  • Greeted and checked in patients for 17 different specialties.
  • Evaluated billing discrepancies by comparing records to insurance benefits; officially resolved all inaccuracies within 30 days.
  • Provided excellent customer service by handling diverse needs of over 1,000 daily visitors to the practice.
  • Recognized for exceptional performance with Employee of The Month award after less than one year at position; strengthened company reputation through commendable commitment to quality assurance.
  • Affirmed company standards with professional appearance and behavior; established credibility as a true representative of the organization by maintaining confidentiality regarding patient information.

Medical Front Desk Receptionist

  • Promoted to Front Desk Receptionist, doubling salary within two months of employment due to outstanding work ethic.
  • Representative for company professionalism by completing 40 hour courses in HIPAA training, Universal Precautions, and Medication Aide Training.
  • Greeted patients promptly and courteously; managed phone lines and direct calls to proper personnel; ensured privacy policy was complied with at all times.
  • Collaborated with numerous departments across multiple locations as a source of information regarding insurance benefits and eligibility.
  • Championed the team effort by assisting co-workers as needed during times of increased call volume or patient load; contributed to successful implementation of electronic health records.

Medical Front Desk Receptionist

  • Efficiently processed incoming calls, updated patient files, and communicated with medical staff to ensure efficient workflow.
  • Proficient in Microsoft Office 2010 suite of programs including Word, PowerPoint, Excel, Outlook Email Client, One Note Recording System.
  • Effectively served as liaison representing all hospital departments to patients and visitors; implemented effective conflict resolution strategies.
  • Recognized for customer service skills by supervisors after receiving the “Employee of the Month” award three consecutive months.
  • Identified opportunities for process improvement through collaboration between departments.

Medical Front Desk Receptionist

  • Provided accurate transcription in patient treatment notes, dictation, and consultations in an efficient manner using medical terminology.
  • Greeted patients with a pleasant attitude while processing payments via cash, credit cards, or billing insurance.
  • Ensured continuity of care by following up on all outstanding paperwork including referrals, authorizations for treatment/services, etc.
  • Aided elderly patients with directions to exam rooms and explained expectations when family members were not present for vital signs checks.
  • Revised appointment schedules according to patient needs based on clinical condition and diagnostic test results; received satisfaction survey ratings topping 4.0 out of 5 stars.

Medical Front Desk Receptionist

  • Maximized productivity by effectively processing lab orders for 45 patients a day.
  • Handled administrative responsibilities including filing, faxing, and scanning.
  • Improved documentation practices to ensure patient confidentiality and maintain HIPPA compliance.
  • Provided client service training to six new employees resulting in improved customer satisfaction scores from the client base.
  • Collaborated with healthcare providers to reduce prior authorization timeframes from 60 days to 20 days through streamlined process reengineering leading to documented savings of $700,000 annually for provider group.

Medical Front Desk Receptionist

  • Greet Patients and guests, Schedule appointments, Answer and route calls.
  • Access Enter data, coordinate information into the electronic medical records system.
  • Train new employees on office procedures and computer system.
  • Scans all incoming documents into electronic medical records system.
  • Answering a multi-line phone system and handling patient calls as appropriate.
  • Completing the New Patient Registration process, including sending Registration forms to patient via mail, electronically or directing patient to website.
  • Demographics include current patient address, phone numbers and email address.

Medical Front Desk Receptionist

  • Collecting co-payments, coinsurances, balances, etc. at or prior to service.
  • Scanning and sorting medical records in appropriate location in Athena Net.
  • Documenting in electronic medical records, including management of imaging and related tasks.
  • Managed and maintained all patient records in accordance with current HIPPA laws.
  • Scheduled patient appointments that matched treatments with the appropriate physician by monitoring physician workloads.
  • Provided necessary assistance to patients pertaining to all aspects of treatment, facility capabilities and limitations, billing disputes or general information requests.

Medical Front Desk Receptionist

  • Processed co-payments, provided insurance claim information and billing history for patients on a daily basis.
  • Analyzed and recommended scheduling changes and coverage overlapping to maximize efficiency minimize patient wait times and increase overall customer satisfaction.
  • Delegated authority to enhance employee confidence, promote growth and foster creative thinking throughout the workplace.
  • Collected patient information, verified insurance and scheduled appointments.
  • Provided schedule updates to medical staff and practitioners.
  • Provided customer service including responding to queries.

Medical Front Desk Receptionist

  • Performed insurance identification, documentation patient updates via EMR and NAVI-NET.
  • Answered phones and handled patients concerns.
  • Greeted new patients and provided office tour for new patients.
  • Assisted the Doctor with front and back office duties.
  • Answered phones, medical records, filed, faxed, verifying insurance, scheduled appointments and roomed patient.
  • Provided excellent customer service and maintained a clean working environment.

Medical Front Desk Receptionist

  • Worked as a receptionist in the emergency room, admissions, outpatient, and short procedure unit.
  • Registering patients, collecting the correct personal information, verified insurance coverage.
  • Calling insurance companies for precept numbers or to call in admissions.
  • Answering phones, transferred to the correct floor or taking a message.
  • Sometimes had to fill in the outpatient department or the short procedure unit.
  • Also had to Schedule follow up appointments for short procedure unit and sometimes outpatient department.

Medical Front Desk Receptionist

  • Greet and attend to patients in person and over the phone.
  • Liaise between medical departments with discretion and professionalism.
  • Communicate medical results to patients under clinical supervision.
  • Answer all phone calls in a professional and courteous manner.
  • Ability to update medical record and computer system with new information.
  • Complete referral authorization requests & provide patient with referral information.
  • Discuss & interpret patient balance information within guidelines of collection policy.
  • Sort and deliver mail, medical records and other correspondence.

Wrap Up

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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