Front Desk Medical Receptionist Resume Sample

A front desk medical receptionist performs clerical tasks at a healthcare facility. A front desk medical receptionist’s duties include receiving phone calls, obtaining patient information, assisting patients in filling out forms, organizing and cleaning the reception area, taking medical inventory, and assisting medical professionals as necessary.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Front Desk Medical Receptionist Resume Samples

These are some examples of accomplishments we have handpicked from real Front Desk Medical Receptionist resumes for your reference.

Front Desk Medical Receptionist Resume Sample 1

  • Recognized by the Secretary for excellent customer service; adhered to company guidelines regarding referrals and documentation of employment.
  • Designed and implemented a comprehensive greeting/notification procedure that has been evaluated by the Medical Director’s office.
  • Received outstanding quality award; effectively performed duties of a receptionist.
  • Achieved award for meeting customer satisfaction guidelines based on customer survey ratings from customers who had been referred to the practice.
  • Recognized for outstanding performance as a medical receptionist; fulfilled all job responsibilities according to pharmaceutical industry standards.

Front Desk Medical Receptionist Resume Sample 2

  • Handled a high volume of patient phone inquiries.
  • Enhanced customer service by implementing a system that distributed survey cards after each patient visit.
  • Received the Clinical Association of Medical Assistants award for excellence in customer service.
  • Acknowledged for outstanding professionalism and dedication by the physician’s office manager.
  • Outstanding receptionist award based on survey responses from patients who had visited the clinic to determine overall satisfaction with their experience.

Front Desk Medical Receptionist Resume Sample 3

  • Maintained a professional and courteous manner while greeting patients and staff, determined the appropriate action to meet the needs of visitors.
  • Responded to patient requests in a timely manner by accessing necessary information from databases, verifying insurance coverage, and completing form review.
  • Achieved a high performance rating for meeting customer satisfaction standards based on a customer survey.
  • Received recognition for high quality standards by accurately collecting data from patients who had applied for insurance.
  • Awarded an outstanding service award while performing duties as a call monitoring Superstar; effectively addressed the questions and concerns of customers while adhering to firm’s guidelines regarding authentication, disclosure, and customer service.

Front Desk Medical Receptionist Resume Sample 4

  • Completed receptionist training on the job and increased the number of patients seen by 15%.
  • In a time of staff illness, I was able to successfully attend to three doctors, one of them being an attending physician from a neighboring hospital.
  • Enhanced customer service skills while adding a new medical software program to the office’s computer network.
  • Increased productivity by 30% when hired as a temporary replacement of a trained secretary during her maternity leave.
  • Used my project management skills to implement a paperless medical office, saving our company over $500 per month in printing costs.

Front Desk Medical Receptionist Resume Sample 5

  • Strictly adhered to all confidentiality guidelines; received unit prize for outstanding customer service; handled over 200 patients per day without assistance.
  • Maintained adequate supplies at all times; remained organized and updated files daily; managed departmental budget.
  • Conducted numerous unscheduled maintenance checks on equipment (phone systems, copiers, accounting programs, etc.) to make sure they were running smoothly.
  • Recognized National Guard member’s military emergency needs promptly and efficiently.
  • Volunteered at local soup kitchen activity once a week to help provide hot meals for families in need.

Front Desk Medical Receptionist Resume Sample 6

  • Supervised 10 staff members; completed orders, mailings, and other administrative tasks with precision and accuracy.
  • Managed employee schedules; accurately executed time sheets; kept accurate records of expense submissions.
  • Maintained positive, friendly office environment; dealt with difficult situations in an effective manner.
  • Greeted patients and completed appointments in a timely manner; provided patients with courteous support.
  • Learned to use software programs Word, Excel, PowerPoint; became proficient at using other software programs.

Front Desk Medical Receptionist Resume Sample 7

  • Implemented procedures for filing all medical insurance claims. Worked with Drs. to provide service to insured patients.
  • Maintained track record of excellent customer service, which belied the fact she was also completing the transcription of an audio tape recording of a physician’s lecture on pregnancy care.
  • Successful completed six assignments in which she assumed the duties of receptionist without notice due to illness, injury, or vacation. Enlisted help when needed.
  • Achieved superior customer service award for excellence in retaining applied insureds as new patients, enhancing their satisfaction with provider services, and helping them avoid emergency room visits.
  • Received a congratulatory letter from a customer whose husband was seen in the office, praising their performance.

Front Desk Medical Receptionist Resume Sample 8

  • Provided exceptional customer service to patients and their families; answered questions and handled complaints with tact and professionalism; post-surgery follow-ups.
  • Provided administrative support and clerical duties; scheduled appointments, answered phones, and took messages.
  • Created mailing labels, filed correspondence, scheduled appointments, composed correspondence regarding HIPAA compliance issues, scheduled lab tests; created labels for medical records.
  • Organized office supplies; prepared supplies for the medical staff’s use. Received customer satisfaction award from our department supervisor.Recognized for outstanding performance in reference to my development by our department manager.Completed program in Security and Safety Studies.
  • Developed skills in customer service, teamwork, problem solving and time management. Participated in on-the-job training with staff to help them improve their skills.

Front Desk Medical Receptionist Resume Sample 9

  • Received outstanding quality awards for customer service.
  • Recorded all attributes of medical, criminal background, and financial information on registrar’s credentials during the initial pre-employment screen.
  • Recognized by the Area Manager for assisting in other departments with administrative duties.
  • Obtained award for customer satisfaction; received high scores through surveys from customers who had applied for a loan.
  • Prepared forms that were signed over the phone by patients to complete necessary documentation prior to patient visit.

Front Desk Medical Receptionist Resume Sample 10

  • Provided efficient service to the hospital’s physician and staff during busy times of operation.
  • Designed and implemented a new patient forms system; completed project on time by attending training sessions, completing tasks required for form completion, and verifying that no medical errors occurred with patients’ records.
  • Recognized monthly for outstanding assistance to physicians, nurses, and staff; efficiently completed all tasks requested of medical receptionist.
  • Attained award; completed assignments in a timely manner; effectively communicated with physicians.
  • Received outstanding quality award; provided customers with efficient service by completing tasks in a timely manner.

Front Desk Medical Receptionist Resume Sample 11

  • Handled phone calls and direct inquiries from patients and their families.
  • Interviewed, scheduled, and coordinated appointments with physicians.
  • Drove patients to medical facilities for appointments and procedures; provided preventive customer service.
  • Answered phones and directed calls to appropriate personnel according to caller’s needs.
  • Promoted the office on behalf of the doctors; disseminated promotional materials, marketing information, and professional services information about new treatments, services, and opportunities to local businesses.

Front Desk Medical Receptionist Resume Sample 12

  • Provided excellent customer service while handling multiple tasks simultaneously, including greeting patients, answering numerous calls, processing medical records requests, and filing insurance claims.
  • Earned the respect of senior administrators due to my congeniality and pleasant working attitude.
  • Efficiently managed doctors’ schedules. Booked appointments, confirmed patient information with physicians’ offices to ensure accuracy of schedules, verified patients’ insurance benefits with insurance companies.
  • Recognized for securing a $10M facility renovation which resulted in improved waiting area for patients and significantly shortened wait times during peak hours.
  • Received award from general medical staff’s employees for outstanding service.

Front Desk Medical Receptionist Resume Sample 13

  • Gained certification in medical terminology, medical coding, and keyboarding.
  • Performed final quality review of patient records before being sent to insurance companies.
  • Conducted follow-up with insurance companies regarding patient charges.
  • Assisted in maintaining perpetual inventory of medications in the pharmacy.
  • Trained in the maintenance of automated medication dispensing systems used in hospital wards and in an outpatient clinic.

Front Desk Medical Receptionist Resume Sample 14

  • Served as first point of contact for health care facility scheduling appointments, handling walk-ins, and addressing patient inquiries.
  • Provided first class customer service to patients, family members, and staff; ensured that all patient needs were met promptly.
  • Honored by technical support department for consistently making quick work of complex PC issues; praised for “saving the day” on numerous occasions.
  • Recognized by nursing staff as exceptional help desk support; often called upon to assist with complex technical issues.
  • Promoted to Hospital Information Specialist; provided comprehensive services including dictation, data entry, quality control analysis.

Wrap Up

To become a front desk medical receptionist, a high school diploma is required. A front desk medical receptionist must have excellent interpersonal skills, must have excellent communication skills, must be able to resolve patient issues, must be organized, must have proficient computer skills, must be able to work under pressure, and must be detail-oriented.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.


Leave a Comment