These are some examples of job descriptions we have handpicked from real Dental Receptionist resumes for your reference.
- Acted as a communication link for patients visiting the dental clinic.
- Presented as first point of contact for patients who are visiting the Dental Clinic for treatments.
- Assisted patients in scheduling appointments, greeted patients and directed them in a positive manner.
- Documented customer records in database along with payments received and treatments conducted.
- Politely answered phones and scheduled or confirmed office appointments.
- Confirmed patient insurance benefits and checked claim statuses.
- Completed patient paperwork and scanned into Dentrix system.
- Displayed expert use of Dentrix computer scheduling program to manage patient appointments.
- Collect and deposit money into accounts to pay bills or invoices.
- Perform payroll functions, such as maintaining time keeping information, and processing and submitting payroll.
- Use computers for various applications, such as database management or word and excel.
- Accurately collected and recorded patient medical and dental histories.
- Expertly managed difficult or emotional patient situations and responded promptly to patient needs.
- Coordinated appointment schedules for both the dentist and oral surgeon.
- Provided accurate and appropriate information in response to customer inquiries.
- Schedule and confirm patient appointments, check-ups and physician referral.
- Compile and record medical charts, reports, and correspondence.
- Receive insurance co-pay payments and post amounts paid to patient accounts.
- Maintain and manage patient records in compliance with privacy and security regulations.
- Experience utilizing SoftDent software, assist patients with check in, and create processes for projects to better help patients and dentists.
- Oversee accounts receivable, insurance payments and co-pays.
- Promote excellent customer service, and execution of efficient appointment scheduling.
- Clerical duties such as typing, filing, data entry, and answering the telephone.
- Review the office for a neat, professional appearance and make necessary changes.
- Check the daily schedule for accuracy and post it in all treatment rooms.
- Maintain a professional reception area; organize patient education materials, etc.
- Check in patients according to office protocol, verifying and updating patient information.
- Do all the treatment plan doctor recommends by using the codes and discuss it to the patient why this treatment needs to be done.
- Scheduling and calling patient to set an appointment for their treatment.
- Answering all inquiries and questions of all current and future patient’s by phone and or face to face interaction.
- Explaining patient about their deductible, copayment and what is covered and not covered by their insurance and recommend different form of payments like credit card, care credit or payment plan.
- Helping the back office in preparing everything for patient before putting them in the room.
- Provide information regarding dental procedures and associated costs to new and existing patients.
- Register new patients by assisting them in filling out registrations and insurance forms.
- Update demographic information of existing patients and ensure that all records are kept confidential.
- Verify patients’ dental insurance coverage and provide information on any applicable copays.
- Processed payments in forms of cash and credit cards and ensured that all payment information is properly logged.
- Greet and have patients complete all paperwork & enter patient’s information into software & acquire necessary signatures.
- Collect co-pays/deductibles prior to the patient being seen. Inform patient of their outstanding balances, issue receipts when monies are collected.
- Call and remind patients and remind them of their next day appointments and next week appointments.
- To provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Greet and care for all patients and visitors to the practice in a polite and professional manner.
- Deal with all inquiries both in person and on the telephone in a polite and professional manner.
- Always be aware of patient confidentiality and data protection.
- Booking appropriate appointments; constantly monitor the appointment book to maximize available appointment time.