A Dental Receptionist is responsible for the overall customer experience in a dental office. They receive patients, schedule appointments, answer phones while exuding a friendly and helpful attitude toward all callers. A high school diploma or equivalent is required to be considered for this position along with previous receptionist or customer service experience. The top skills for this position are communication skills, interpersonal skills, time management skills, medical knowledge including anatomy and physiology procedures, problem-solving skills, phone etiquette, computer software programs.
The Best Dental Receptionist Resume Samples
These are some examples of accomplishments we have handpicked from real Dental Receptionist resumes for your reference.
- Acted as a communication link for patients visiting the dental clinic.
- Presented as the first point of contact for patients who are visiting the Dental Clinic for treatments.
- Assisted patients in scheduling appointments, greeted patients, and positively directed them.
- Documented customer records in the database along with payments received and treatments conducted.
- Kept an eye on the waiting area and served water to patients.
- Conducted patient consultation sessions with the Dentist and provided feedback to the registered patient.
- Politely answered phones and scheduled or confirmed office appointments.
- Confirmed patient insurance benefits and checked claim statuses.
- Completed patient paperwork and scanned into Dentrix system.
- Displayed expert use of Dentrix computer scheduling program to manage patient appointments.
- Provided excellent customer service skills while interacting with patients, checking in visitors, and directing the parking lot.
- Handle incoming calls for general information or appointment scheduling.
- Collect and deposit money into accounts to pay bills or invoices.
- Perform payroll functions, such as maintaining time-keeping information, and processing and submitting payroll.
- Use computers for various applications, such as database management or word and excel.
- Interpreted dental insurance coverages to verify benefits and treatment plans.
- Explained fees, charges, payment options, and potential financial responsibilities to patients.
- Accurately collected and recorded patient medical and dental histories.
- Expertly managed difficult or emotional patient situations and responded promptly to patient needs.
- Coordinated appointment schedules for both the dentist and oral surgeon.
- Provided accurate and appropriate information in response to customer inquiries.
- Provided receptionist support, including customer service and documentation duties.
- Schedule and confirm patient appointments, check-ups, and physician referrals.
- Compile and record medical charts, reports, and correspondence.
- Receive insurance co-pay payments and post amounts paid to patient accounts.
- Maintain and manage patient records in compliance with privacy and security regulations.
- Perform administrative tasks such as filing, faxing, photocopying, and typing.
- Maintain a clean and presentable office at all times.
- Experience utilizing SoftDent software, assisting patients with check-in, and creating processes for projects to better help patients and dentists.
- Oversee accounts receivable, insurance payments, and co-pays.
- Promote excellent customer service and execution of efficient appointment scheduling.
- Clerical duties such as typing, filing, data entry, and answering the telephone.
- Built upon accuracy and attention to detail.
- Review the office for a neat, professional appearance and make necessary changes.
- Check the daily schedule for accuracy and post it in all treatment rooms.
- Maintain a professional reception area; organize patient education materials, etc.
- Check-in patients according to office protocol, verifying and updating patient information.
- Responsible for performing filing, copying, scanning all in compliance with HIPAA guidelines.
- Do all the treatment plan doctor recommends by using the codes and discussing to the patient why this treatment needs to be done.
- Scheduling and calling patients to set an appointment for their treatment.
- Answering all inquiries and questions of all current and future patients by phone and or face-to-face interaction.
- Explaining patients about their deductible, copayment, and what is covered and not covered by their insurance and recommend a different forms of payments like a credit card, care credit, or payment plan.
- Helping the back office in preparing everything for patients before putting them in the room.
- Provide information regarding dental procedures and associated costs to new and existing patients.
- Register new patients by assisting them in filling out registrations and insurance forms.
- Update demographic information of existing patients and ensure that all records are kept confidential.
- Verify patients’ dental insurance coverage and provide information on any applicable copays.
- Processed payments in form of cash and credit cards and ensured that all payment information is properly logged.
- Greet and have patients complete all paperwork & enter patients’ information into software & acquire necessary signatures.
- Collect co-pays/deductibles prior to the patient being seen. Inform patients of their outstanding balances, issue receipts when monies are collected.
- Call and remind patients and remind them of their next-day appointments and next week’s appointments.
- Accurately records the patient’s dental history including past medical and dental treatments, past insurance coverage, and insurance carriers.
- Maintain patient confidentiality by ensuring all medical information is kept secure at all times.
- To provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions are taken.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- After the patient has seen the doctor, follow up with them to schedule their next visit. Also, send their bills out on time.
- Actively manage customer information.
- Greet and care for all patients and visitors to the practice in a polite and professional manner.
- Deal with all inquiries both in person and on the telephone in a polite and professional manner.
- Always be aware of patient confidentiality and data protection.
- Booking appropriate appointments; constantly monitor the appointment book to maximize available appointment time.
- Directing patients to the appropriate member of staff when they visit.
- Receive and process patients’ payments and insurance claims as necessary.
- Answering, screening, and directing incoming telephone calls to the appropriate person.
- Register new patients online or manually by asking for all required patient details and entering these into the practice record. The correct forms must always be used to ensure compliance with data protection laws.
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.