Customer Service Trainer Resume Sample

Customer service trainers create a resource of skilled customer service representatives. Their duties include educating the new employees on products, evaluates the retention of all taught, provide meaningful feedback, demonstrating useful skills, providing tasks, supervising their activity, documentation of all the above and reports to the training manager.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Customer Service Trainer Resume Samples

These are some examples of accomplishments we have handpicked from real Customer Service Trainer resumes for your reference.

Customer Service Trainer Resume Sample 1

  • Provided top-rated customer service to over 500,000 customers and helped re-design and implement a more efficient process for more than 40 locations nationwide.
  • Resolved countless customer problems through the use of effective listening and problem-solving skills while maintaining a positive attitude and providing quality customer service training.
  • Converted a dissatisfied work environment into an enjoyable and efficient working environment by creating a positive, friendly, training environment.
  • Handled customer complaints to ensure that the most common consumer concerns were addressed as efficiently as possible while strengthening my listening skills.
  • Researched consumer trends to determine how best to meet our customers’ needs in order to create a stronger company identity.

Customer Service Trainer Resume Sample 2

  • Designed and implemented customer service training programs that included role-playing, hands-on exercises, and verbal instructions in a timely manner.
  • Conducted over 6,000 face-to-face and telephone customer service interactions in less than one year.
  • Assisted the Regional Manager in performance evaluation of operations personnel by regularly asking questions regarding potential employee weaknesses.
  • Delivered positive performance reviews of top performing employees to management so they could improve on the job.
  • Received outstanding quality award for exceeding on-time qualifying times for procedures performed.

Customer Service Trainer Resume Sample 3

  • Educated, trained, and led customer service representatives to effectively accept orders and complete the billing process.
  • Delivered training seminars to over 50 participants on customer service delivering a 99% retention rate.
  • Created a new department; managed staff of five customer service representatives handling billing issues, credits, and collections.
  • Contributed to exceptional productivity score; managed an average $20 million invoice value per day.
  • Received commendation letter from the Vice President of operations for outstanding performance that was noted by CEO as a company benchmark for other departments to follow.

Customer Service Trainer Resume Sample 4

  • Demonstrated ability to relate to, engage, and motivate diverse groups of employees and individuals having various levels of competence.
  • Reduced customer call demand by 20% through individualized action steps.
  • Recognized as one of the top performers at the departmental level and received several awards for meeting or exceeding customer expectations.
  • Demonstrated ability to relate to, engage, and motivate diverse groups of employees and individuals having various levels of competence while achieving a desired outcome.
  • Demonstrated ability to motivate underperforming employees; increased productivity by 25%. Researched how best way two companies could merge.

Customer Service Trainer Resume Sample 5

  • Trained over 200 new employees and 25 experienced employees on telephone protocol, efficiency, and problem-solving.
  • Provided feedback and skills in order to develop positive employee relations.
  • Aided in identifying, recognizing, and resolving customer complaints about a high-profile company with over 500 clients.
  • Acquired 30 new clients through a presentation to help resolve problems that the clients faced with their account.
  • Achieved recognition from upper-management for high goal attainment of gross sales exceeding $500K per month; named “Outstanding Sales Team Member.

Customer Service Trainer Resume Sample 6

  • Trained, coached, monitored and reviewed staff’s interactions with customers to reinforce company policy and to improve the customer experience.
  • Demonstrated effective telephone answering skills in training supervisors.
  • Organized customer service training sessions that were attended by 50+ department managers, 100+ service representatives, and 800+ members of the media on an annual basis.
  • Developed effective coaching techniques that resulted in significant increases in employee performance through group development sessions and one-to-one counseling.
  • Applied over 16 hours of professional development knowledge during annual staff meetings with employees each year. Participation in over 100 company-sponsored seminars throughout the U.S.

Customer Service Trainer Resume Sample 7

  • Designed a study program to enhance knowledge of financial and management principles; sponsored lectures, seminars, and workshops.
  • Provided leadership training, motivation, and support necessary for career development objectives.
  • Wrote training publications intended to develop information resources for employees.
  • Trained all employees on the use of computer equipment and software; successfully completed advanced software courses at local technical college.
  • Assisted new employees in developing skills in mathematics, typing, communication skills, and management techniques.

Customer Service Trainer Resume Sample 8

  • Motivated and empowered employees to raise their performance standards through effective instruction, leadership, and coaching.
  • Devoted one year to developing a client-customer relations program with full-time contact with 500 agents and customers where I became the agent’s personal mentor. I successfully advised my agents on matters of human resources, management, and motivational for career growth.
  • Promptly corrected any problems encountered with customers by servicing them appropriately in a courteous manner during all phases of the transaction.
  • Conducted trainings for new hires on customer service practices, internal control procedures, and departmental organization concepts that resulted in reduced employee turnover rates by 50%.
  • Effectively implemented employee development programs for the entire division by first conducting a 10-week orientation for each employee.

Customer Service Trainer Resume Sample 9

  • Trained employees in customer service and hospitality practices through six week Administrative Assistant training course.
  • Trained employees on resume preparation, interviewing skills, and job search strategies.
  • Helped to develop a personal profile in the employee handbook for career growth.
  • Recruited and trained the youngest employee to the Middle School level.
  • Thanked for over 300+ dedicated employees who attended benefits seminar; these individuals continue to work as team leaders in the company today.

Customer Service Trainer Resume Sample 10

  • Motivated a team of six to exceed the number of specialists they represented by a rate of 20% over the previous year.
  • Mentored new employees to reach a rating of “Very Good” in each category after one month on the job.
  • Received plaudits for increasing customer satisfaction with fast and reliable service.
  • Identified ways to maximize operational productivity and introduced change measures that resulted in consistent improvements in quality and accuracy.
  • Rewrote employee guidelines to effectively manage daily operations with optimum accountability and performance standards.

Customer Service Trainer Resume Sample 11

  • Trained 30-40 customer service representatives to assume the responsibilities of their new positions, after they were transferred, relocated, or promoted.
  • Achieved commendation as a customer service specialist; successfully resolved issues with customers which included supervisor changes.
  • Informed supervisors of financial trends and recommendations; compassionately communicated and implemented required change within the company.
  • Received commendation as a customer service representative; helped develop an efficient processing flow for phone extensions and computer terminals.
  • Trained others in sales and administrative skills through coaching, mentoring, and developing internal training materials for improved performance of employees in the sales department.

Customer Service Trainer Resume Sample 12

  • Trained recruit, corporate, and position new hires in administrative procedures. Relied on trainer’s experience and technical knowledge to train administration staff.
  • Trained a team of call center operators in product knowledge, customer service skills, and efficient communication.
  • Established standards for documenting employee performance in order to effectively appraise owners as well as operators.
  • Recommended standardization of forms and procedures to increase efficiency; supervised second level workers who established more streamlined processes for a new company.
  • Enhanced public image by attending meetings with other representatives who were increasing sales through the use of similar business systems; promoted development and maintenance of those systems.

Wrap Up

To work as a customer service trainer, you need a general education diploma, though a diploma in customer service is preferred. Such trainers have written and verbal prowess, skills in the use of Microsoft Office programs, teaching skills, interpersonal skills, customer relations management skills, creativity and ability to multi-task.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.


Leave a Comment