A Case Worker is responsible for reviewing claims and determining if they are eligible for compensation or refunds. The top skills for this position are communication, organization, customer service, analytical skills, problem-solving techniques, active listening, computer software programs like Microsoft Excel or Word, and interpersonal relationships. There is generally an educational requirement of at least an associate degree in either business, law, or social service.
The Best Case Worker Resume Samples
These are some examples of accomplishments we have handpicked from real Case Worker resumes for your reference.
- Demonstrate a positive, encouraging attitude at all times with the clients and their families.
- Contribute to clients’ social service records through documentation of counseling and case management activity, according to agency and contract requirements and/or treatment needs.
- Demonstrate sensitivity and responsiveness to others, using good listening and observation skills.
- Provide direct treatment to clients, including counseling, skill-building, and crisis intervention, as needed.
- Documented procedures, policies, and best practices for management review.
- Using rehabilitative concepts and recovery philosophy, provided counseling, case management, and advocacy to dually diagnosed individuals, referred from Ventura County probation.
- Assisted members with identifying personal strengths, and coping skills for re-entry into the community.
- Assessed members for eligibility for supplemental social security benefits, assisted through the process and successfully acquired benefits for many.
- Performed daily quality control standards assessment on cases ensuring compliance with all established guidelines.
- Formulated a team approach to residential facility operations by establishing and enforcing house rules, policies, and procedures for residents.
- To provide care management services to members that have either been referred to the Health Homes program or are eligible to become a member for Health Home services.
- Services include but do not limit to providing services to the member that they may need, working on goals pertaining to member’s care plan, providing resources and support including any medical needs, chemical dependency, mental health, housing, clothing, food, financial management, transportation.
- Seek additional programs and resources if the member needs additional support.
- Gathered evidence, formulated a plan of action, implemented changes; prepared prosecution case against a resident after evidence of severe injury to other resident was discovered in the recreational area of the living facility.
- Effectively used interpersonal skills to relate to co-workers and residents when communicating as part of the crisis management team responding to flare-ups in the facility.
- Operated multiple phone systems, copiers, printers, scanners, fax machines, and software, such as Microsoft Suite, Outlook, and Case and Point.
- Searched EAMS, managed cases, spoke with clients and reviewed files for pending work, submitted appropriate requests, and resolved pending issues such as: contacting a clerical department to submit any letters to client, carrier, court, or defense as well as prepare pleadings, requesting medical reports and submitting IMR applications.
- I also reviewed AME/QME reports and retrieved previous attorneys’ files.
- Resolved complicated issues that required extensive knowledge of the systems and resources.
- Handled large volumes of cases in a time-bound, cost-efficient manner.
- Interact with Sales Staff and Senior Tax Negotiator in a professional and timely manner.
- Perform welcome calls with new clients utilizing exceptional customer service skills.
- Update clients on case status and communicate/collect items needed to prepare case/returns.
- Helped to increase client satisfaction through excellent customer service.
- Multitasked effectively and made quick decisions in crisis situations.
- Process referral authorizations based on the application of criteria. Ensures appropriate authorization letters are issued in a timely manner.
- Collaborates with Managed Care Medical Directors daily regarding referrals and all cases not meeting criteria.
- Identifies and logs potential plan risks services and processes appropriate paperwork in coordination with coordinators and/or Managed Care Medical Directors including Acute Enrollee, Experimental/Investigational, Clinical Trials, bariatric, MVA.
- Reduced caseload as a result of cross-selling opportunities with other departments.
- Enabled customers to receive benefits and services within strict government guidelines. Established trust with clients and maintained a high level of client service.
- Composed and Wrote Individual Service Plan (ISP) for all Clients with developmental disabilities.
- Coordinate with Regional Center Case Workers regarding annual-Semi Annual reviews.
- Provided mandated Training to Staff on curriculum provided by the company.
- Assisted in Human Resources interviewing applicants, Quality Assurance Checks, and Workers Compensation Insurance.
- Provided accurate, quality information to ensure that clients received the highest level of customer service.
- Worked simultaneously in Marketing & Outreach and Intake & Eligibility departments in order to effectively reach and serve those with special or emergency needs.
- Established partnerships and presented for community-based organization staff and program participants.
- Focused on hospitals, rehabilitation centers, senior centers, and social service programs throughout the service area.
- Worked with Executive Director to present for City Council meetings throughout the service area.
- Took responsibility for errors in work; responded quickly by redoing work or solving problems, even in emergencies.
- As a caseworker for children in foster care, it is my duty to ensure the wellbeing of the children in care.
- I make monthly visits to the foster homes to check on the children, as well visits twice a month with birth parents.
- I also document both the progress of the children and their foster parents, as well as the progress of birth parents.
- Met daily target goals for the number of telephone contacts; exceeded expectations by over 50%.
- Increased productivity by 60% within the first two months on the job; the met goal for making quota both months without fail.
- Develops, communicates, and implements individualized service and treatment plans for infants and adolescents.
- Participates in permanency planning; sets goals; conducts regularly scheduled Service Plan reviews, Site and Home Visits to monitor infants and adolescents well being and safety.
- Educate and assesses the unique strengths and needs of each child and family involved in consultation with the child care team and specialty consultants; Early Intervention, Medical, Mental Health Service Providers.
- Work towards permanency for children either adoption or reunification with parents.
- Enforced strict timelines for the financial independence of clients.
- Assist during Psychiatric Evaluations and medication monitoring appointments with translation.
- Maintain contact with Probation Officers, DCPP workers, and other agencies in regards to clients’ progress in treatment.
- Caseload consisting of nearly 900 clients receiving medication monitoring services.
- Created an environment for a client to feel welcomed and respected, consistent with the principles of “hospitality”.
- Achieved flexibility and improved efficiency of processes by modifying and updating training manual documents.
- Conduct intakes, evaluations for all patients and child patients with HIV, including post-test counseling.
- Provide supportive counseling, crisis interventions, and grief counseling to patients and their families/significant others as appropriate.
- Support the HIV Specialist, increase patient access to care and educate patients about HIV disease, treatment, and harm reduction. Develop linkages and refers patients for additional service supports.
- Refers those in need of mental health services to Agency mental health services and/or other community sources.
- Gave constructive criticism to both employees and management, fostering an open environment of truth-seeking investigation regarding the performance of those that work for me.
How to Become a Successful Case Worker?
- Graduate with a High School degree or GED. Because caseworkers will almost always need a university education, it will be essential to first complete high school education. You can maybe even complete a volunteer internship during this time to see if you like the position of the caseworker.
- Apply for college. Consider issues like affordability, and training in the field of social work. You should apply for any major that gives you a background in working with affected populations and gives you a detailed background in interviewing, assessing, and writing reports about clients. Social Work is a good major for anyone considering becoming a caseworker.
- Pass state licensing exam. Many states require caseworkers to pass a certification exam before they can begin working as a caseworker. Make sure that your university or college teaches prospective caseworkers how to best prepare for this exam.
- Apply for jobs and begin your career as a caseworker. Recall that caseworkers can work in a variety of different environments. Consider reaching out to professional caseworkers in order to see where they work and what type of role works best for you.
- Fostered cooperative relationships between staff members in order to solve problems and minimize conflict.
Caseworkers help individuals and families in difficult situations achieve their goals. These professionals will typically have a degree in social work or a closely related field. Caseworkers will assess client’s needs by listening, observing and writing reports with recommendations. They may work with child protective services, adolescents with troubled backgrounds, or people struggling with addiction. They may work at non-profit organizations, government agencies or even residential or health care facilities.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.