Patient Service Representative Resume Sample

These are some examples of job descriptions we have handpicked from real Patient Service Representative resumes for your reference.

Patient Service Representative

  • Answering multi line phones, directing calls to appropriate personnel.
  • Entering confidential personal health information and financial information into patients charts.
  • Collecting patients copayments, deductibles and past due balances.

Patient Service Representative

  • Prepares and monitors daily/weekly schedules, labels and reports accurately per department guidelines, and within established timeframes.
  • Follows established cash receipt policy and procedures for collection of payments.
  • Ensures registrations are fully completed and records insurance information in second comment screen for new patients.

Patient Service Representative

  • Collect copays and reconcile activity and payments at the end of my shift.
  • Answer company calls maintaining professional phone etiquette.
  • Communicate confidential/important patient information to the physicians.
  • Coordinate patient care between the medical assistants and physicians to ensure a seamless and pleasant visit for each patient.

Patient Service Representative

  • Answered Inbound and outbound calls transfer and direct calls accordingly while in a call center setting.
  • Reviewed and entered complex authorizations and referrals from VA and providers.
  • Processed healthcare authorizations received from the VA or directly from the Veteran.
  • Ensured accurate data entry and completion of authorization data, documented all contact interactions in the CRM application.
  • Gathered and updated patient information regarding demographics and insurance using confidentiality.

Patient Service Representative

  • Performed all administrative duties with knowledge of daily operations.
  • Processed all incoming durable medical orders, verified insurances and requested prior authorizations if needed.
  • Collected copays/outstanding balances on accounts.
  • Cash handling/process credit card payments, Assisted with walk in patients with accounts/ appointments/ product knowledge of durable medical equipment.

Patient Service Representative

  • Data entry into practice management systems, assure efficient flow of patients; such as answering phones, making appointments, registering patients.
  • Performs daily pre-flow procedures, worked with back office personnel to process and complete patient encounter and collect amount due in accordance with established procedures.
  • Research and answer any questions/correspondence on a patient’s account in a timely manner and with regard to patient confidentiality.

Patient Service Representative

  • Ensure compliance with all Federal, State and County regulatory requirements and hospital policies.
  • Maintain working knowledge of related computer, scanning and tracking systems in order to perform essential duties.
  • Confirms all referrals received from providers are complete and accurate to facilitate authorization process.
  • Take messages for clinic personnel who are unavailable or unreachable; ensures that messages are delivered accurately, completely and in timely manner.

Patient Service Representative

  • Assessing and screening patients as well as providing them with education about medical processes and procedures.
  • Demonstrate a commitment to promote a safe environment for patients, visitors, and peers.
  • Register patients in a timely manner to ensure efficient productivity.
  • Assist with any office maintenance such as keeping supplies stocked at front desk.

Patient Service Representative

  • Performed a variety of office responsibilities such as answering phones; scheduling, rescheduling, and canceling appointments; warmly and enthusiastically greeting and assisting patients.
  • Collected up front financial information required for accurate billing purpose such as verifying patient insurance information ensuring that insurance was active and patient was eligible for services rendered.
  • Registered patients on government assisted programs for specific services such as well child exam, women’s wellness exam, and comprehensive family planning services.

Patient Service Representative

  • Registers patients, obtains demographic and insurance information, verifies insurance coverage, collects co-pays and previous balances, and updates demographic and insurance information.Ensure validity, copy or scan, and record all Indian Verification documentation.
  • Copy or scan all acceptable forms of ID, required third-party information, i.e., Medi-Cal, Medicare, and private insurance cards.
  • Obtain the required signatures such as HIPPA, Broken Appointment Policy, and AOB.
  • Effectively maintain and protect the confidentiality of all medical records and PHI.
  • Screen for eligibility for Medi-Cal, Medicare, private insurance, auto insurance, workers compensation, and Contract Health Services.

Patient Service Representative

  • Managing the patients’ medical records including pulling and replacing files and filing reports.
  • Maintain statistics for the department and physicians in the department.
  • Create new patient accounts, communicate work status, as well as complete department mailings and reports.

Patient Service Representative

  • Place outbound calls to Veterans, providers and other customers to obtain and communicate appointment information.
  • Ensures accurate data entry and completion of authorization data from referral/ authorization forms, medical documentation, and existing data contained in the Tri-West medical management system and customer information.
  • Contacts providers to obtain missing medical documentation to assure compliance with timelines.

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