Patient Service Representatives are responsible for the maintence of patient records during the day. Their duties may include filing paperwork, updating records, patient tracking, scheduling appointments, data entry, providing customer service to patients and staff at the check-in desk. The top skills required for this position are excellent written communication skills, active listening skills (ability to listen carefully and understand what is being communicated), good decision-making abilities. A high school diploma or equivalent is required; previous experience in an administrative role can be helpful but not necessary.
The Best Patient Service Representative Resume Samples
These are some examples of accomplishments we have handpicked from real Patient Service Representative resumes for your reference.
Patient Service Representative
- Answering multi-line phones, directing calls to appropriate personnel.
- Entering confidential personal health information and financial information into patients’ charts.
- Collecting patients’ copayments, deductibles, and past due balances.
- Collected, organized, and processed official health care claims for approximately 300 patients by clerical staff.
- Recruited, trained, and supervised full-time clerks in the office to enable them to perform each job function.
Patient Service Representative
- Prepares and monitors daily/weekly schedules, labels, and reports accurately per department guidelines, and within established timeframes.
- Follows established cash receipt policy and procedures for the collection of payments.
- Ensures registrations are fully completed and records insurance information in the second comment screen for new patients.
- Maintained patient files accurately; updated forms as items changed or were updated by health care providers.
- Coordinated with physician office staff regarding patient status; answered telephones; performed clerical duties related to patient files and answering phones.
Patient Service Representative
- Collect copays and reconcile activity and payments at the end of my shift.
- Answer company calls maintaining professional phone etiquette.
- Communicate confidential/important patient information to the physicians.
- Coordinate patient care between the medical assistants and physicians to ensure a seamless and pleasant visit for each patient.
- Responsible for all bills collected from third-party payers. Mentored new employees assigned to cases who have been in the position less than ninety days.
Patient Service Representative
- Answered inbound and outbound calls transfer and direct calls accordingly while in a call center setting.
- Reviewed and entered complex authorizations and referrals from VA and providers.
- Processed healthcare authorizations received from the VA or directly from the Veteran.
- Ensured accurate data entry and completion of authorization data, documented all contact interactions in the CRM application.
- Gathered and updated patient information regarding demographics and insurance using confidentiality.
Patient Service Representative
- Performed all administrative duties with knowledge of daily operations.
- Processed all incoming durable medical orders, verified insurances, and requested prior authorizations if needed.
- Collected copays/outstanding balances on accounts.
- Cash handling/processing credit card payments, Assisted walk-in patients with accounts/ appointments/ product knowledge of durable medical equipment.
- Conveyed information effectively, accurately, and consistently to others.
Patient Service Representative
- Data entry into practice management systems, assure the efficient flow of patients; such as answering phones, making appointments, and registering patients.
- Performs daily pre-flow procedures, worked with back-office personnel to process and complete patient encounter, and collect amounts due in accordance with established procedures.
- Research and answer any questions/correspondence on a patient’s account in a timely manner and with regard to patient confidentiality.
- Achieved superior results in a pressured environment by displaying initiative, initiative, and initiative.
- Performed tasks with proficiency, precision, and success while maintaining company standards of performance.
Patient Service Representative
- Ensure compliance with all Federal, State, and County regulatory requirements and hospital policies.
- Maintain working knowledge of related computer, scanning, and tracking systems in order to perform essential duties.
- Confirms that all referrals received from providers are complete and accurate to facilitate the authorization process.
- Take messages for clinic personnel who are unavailable or unreachable; ensure that messages are delivered accurately, completely, and in a timely manner.
- Recognized for excellent performance; displayed outstanding skill in administrative assistant duties according to job description by management.
Patient Service Representative
- Assessing and screening patients as well as providing them with education about medical processes and procedures.
- Demonstrate a commitment to promoting a safe environment for patients, visitors, and peers.
- Register patients in a timely manner to ensure efficient productivity.
- Assist with any office maintenance such as keeping supplies stocked at the front desk.
- Achieved superior employee performance award by the director; displayed excellent work ethic by exceeding scheduled expectations.
Patient Service Representative
- Performed a variety of office responsibilities such as answering phones; scheduling, rescheduling, and canceling appointments; warmly and enthusiastically greeting and assisting patients.
- Collected upfront financial information required for accurate billing purposes such as verifying patient insurance information ensuring that insurance was active and the patient was eligible for services rendered.
- Registered patients on government-assisted programs for specific services such as well-child exams, women’s wellness exam, and comprehensive family planning services.
- Maintained orders and office supplies.
- Scheduled multi-task tasks to meet company deadlines.
Patient Service Representative
- Registers patients, obtains demographic and insurance information, verifies insurance coverage, collects co-pays and previous balances, and updates demographic and insurance information. Ensure validity, copy or scan, and record all Indian Verification documentation.
- Copy or scan all acceptable forms of ID, required third-party information, i.e., Medi-Cal, Medicare, and private insurance cards.
- Obtain the required signatures such as HIPPA, Broken Appointment Policy, and AOB.
- Effectively maintain and protect the confidentiality of all medical records and PHI.
- Screen for eligibility for Medi-Cal, Medicare, private insurance, auto insurance, workers compensation, and Contract Health Services.
Patient Service Representative
- Managing the patients’ medical records including pulling and replacing files and filing reports.
- Maintain statistics for the department and physicians in the department.
- Create new patient accounts, communicate work status, as well as complete department mailings and reports.
- Completed monthly activities in a timely and accurate manner.
- Utilized telephone techniques for problem resolution; utilized clearly documented methods to communicate with clients or co-workers or supervisors.
Patient Service Representative
- Place outbound calls to Veterans, providers, and other customers to obtain and communicate appointment information.
- Ensures accurate data entry and completion of authorization data from referral/ authorization forms, medical documentation, and existing data contained in the Tri-West medical management system and customer information.
- Contacts providers to obtain missing medical documentation to assure compliance with timelines.
- Gave 2nd shift clinic time; efficiently responded to telephone calls and conducted appropriate follow-up action when applicable.
- Provided timely, quality customer service by greeting and assisting clients.
Wrap Up
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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