Patient Access Specialist Resume Sample

Patient Access Specialists ensure patient registration in specific programs. Their duties include performing patient pre-admission, collecting and validating patient demographic and insurance information, preparing patient identification bands and completing admission papers, responding to patient concerns and inquiries, interacting with hospital administration, and obtaining health, financial and religious information from patients at the time of admission.

For many people, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Patient Access Specialist Resume Samples

These are some examples of accomplishments we have handpicked from real Patient Access Specialist resumes for your reference.

Patient Access Specialist Resume Sample 1

  • Dealt with over 140,000 calls per month.
  • Maintained computerized records of all call-ins.
  • Ensured proper documentation in all cases for callers, patients, or other recipients.
  • Provided customer service in a professional and courteous manner to meet the needs of customers in an efficient method.
  • Served as the primary person in the call center team for HCP, AHP, and Premier Health Systems’ ten patient access units.

Patient Access Specialist Resume Sample 2

  • Served as a liaison between physicians and billing companies.
  • Resolved billing problems for physicians by them notifying us of the information missing to complete the payor’s claim.
  • Greater efficiency with providing assistance to patient access teams through teamwork training, practice, teaching, and sharing of ideas.
  • Initiated change to new telephone number directory with existing customers.
  • Effectively processed patients into the waiting room, conducted triage for emergencies, and coordinated patient care.

Patient Access Specialist Resume Sample 3

  • Efficiently prepared patient registration forms, resulting in quick admissions to the waiting room.
  • Quickly coordinated admission process by managing admitting personnel.
  • Organized “Chamber of Horrors” Halloween event for patients under doctor’s care which resulted in positive feedback from patients.
  • Reduced expenses through ongoing negotiations with vendors which resulted in lower prices for office supplies and equipment maintenance services.
  • Applied knowledge of insurance policies, internal guidelines, and third-party regulations to accurately facilitate patient scheduling.

Patient Access Specialist Resume Sample 4

  • Identified trends in surgical procedures, physician preferences for patient care, and delivery method to deliver acceptable level of service.
  • Maintained accurate records of all clinic patients, including appointment times, date of birth, social security numbers, medical history data, insurance information.
  • Developed working relationships with other clinic staff members to formulate weekly schedules for 10 physicians.
  • Brought resolution to the attention of the Chief Executive Officer when errors were made during the processing of appointments; upheld confidentiality when handling patient data by adhering to HIPPA rules and regulations.
  • Achieved full knowledge of medical billing processes and procedures, business systems, and patient care.

Patient Access Specialist Resume Sample 5

  • Developed new marketing strategies for increasing company enrollment.
  • Met or exceeded all performance goals with 100% accuracy.
  • Managed the growth of an existing call center during a period of high volume.
  • Correctly completed over 1,000 forms including assessments, activity logs, taxes, patient surveys, nursing inventories using Medical Software to acquire accurate data on schedule.
  • Managed a caseload of more than 300 active patients by phone, email, and fax as well as 28 active referral sources.

Patient Access Specialist Resume Sample 6

  • Provided detailed information to both internal and external customers regarding their health plan coverage.
  • Assisted with the development of new business opportunities and the maintenance of established accounts.
  • Handled special assignments, such as contacting key individuals to resolve patient issues and addressing customer concerns related to medical services.
  • Aided in reducing emergency room visits for patients who were referred from another hospital system; affected overall patient satisfaction.
  • Moved patients’ records between clinics, hospitals, and labs; electronically accessed patient charts; observed treatment procedures; and helped to prepare accident reports.

Patient Access Specialist Resume Sample 7

  • Scheduled appointments for over 200 doctors, nurses, and OTs.
  • Obtained transfer of ownership for an abandoned home located in a low-income development.
  • Reviewed company policies regarding insurance coverage before making decisions regarding client claims.
  • Worked with the medical staff to ensure that proper referral policies were in place. Closely observed treatment procedures to ensure thorough recovery recovery of patients under recovery of the medical staff’s treatment plan.
  • Maintained over 100+ customer files; ensured the up-to-date accuracy of medical records, DEA tracking numbers, Insurance claims, patient appointments, and follow-ups.

Patient Access Specialist Resume Sample 8

  • Provided outstanding customer service with an average call wait of less than 60 seconds; recognized by supervisor for “Earning Customer’s Trust”.
  • Experienced 99.7% positive customer satisfaction; assisted customers with changes to their insurance coverage, scheduling of appointments, and billing questions.
  • Aided clinical staff with filing & retrieving of documents for review during medical procedures; recognized as “Team Player” by oncologist.
  • Recruited and mentored entry-level staff; ensured effective communication with patients, office personnel, and office managers.
  • Maintained schedule of over 50 doctors for weekend hospital procedures, reducing wait time by 14% for patients.

Patient Access Specialist Resume Sample 9

  • Streamlined hospital referral system with free standing MRI clinics, cutting average wait time in half.
  • Assembled research materials in support of prospective clients, increasing inquiries for health management information services by 34% in one year.
  • Processed insurance claim payments, including detailed review of policies and payments to ensure all claims were covered by the contracts.
  • Created a patient portal to streamline payment options and information requests from patients.
  • Created and staffed satellite/mobile branches of medical clinics.

Patient Access Specialist Resume Sample 10

  • Created and distributed hundreds of forms, including non-profit applications; worked directly with patients on a daily basis.
  • Coordinated and ensured the continuity of continuous care health care (CCHC) contracts.
  • Conducted interviews for new employees, including assessment of personal attributes and technical skills; supervised the training process for new employees; implemented quality control procedures.
  • Performed human resource functions, including payroll/HRIS management, personnel training, personnel files coordination, personnel relationships, personnel hiring & development.
  • Provided accurate and efficient information to patients and their families regarding appointments, insurance coverage, and billing.

Patient Access Specialist Resume Sample 11

  • Restored customer confidence with positive interaction; addressed concerns and problems with tactful discretion.
  • Researched, gathered, recorded, and tabulated statistical data regarding patient volume for departmental meetings.
  • Assisted in the collection of outstanding accounts; recovered delinquent payment by telephone calls and mailings to patients.
  • Processed electronic remittance advice (ERA) transactions; reconciled invoices and account balances monthly.
  • Presented daily up-to-date patient information to medical practitioners and staff for eighteen months; continually sought alternative methods to present information.

Patient Access Specialist Resume Sample 12

  • Reduced phone call time by ten minutes; performed phone triage for all incoming calls.
  • Planned, coordinated, and participated in three seminars which provided medical staff with twenty hours of continuing education credits.
  • Actively recruited potential employees to uphold quality standards practiced within the organization.
  • Collaborated with software engineers to install new software for the speedy retrieval of patient data that was five years overdue.
  • Ensured that inbound calls from patients and their relatives were answered in a timely manner and that all information was accurately documented.

Patient Access Specialist Resume Sample 13

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