It Desktop Support Resume Sample

IT Desktop Support is a specialist that assists with hardware and software issues. Their duties include completing job reports and ordering supplies, providing basic training on computer operation and management, responding to client support requests, advising on software or hardware upgrades, troubleshooting network, and connection issues, and contacting clients.

For many people, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best It Desktop Support Resume Samples

These are some examples of accomplishments we have handpicked from real It Desktop Support resumes for your reference.

It Desktop Support Resume Sample 1

  • Monitored the computer system and responded to customer calls regarding hardware and software problems.
  • Utilized the knowledge of the operating systems and programming languages to resolve customer issues.
  • Resolved DHCP configuration issue by determining root cause and applying appropriate troubleshooting methodologies.
  • Resolved a printer configuration issue, verifying fixes and communicating problem resolution with other IT personnel.
  • Instituted proactive measures to ensure network integrity, identifying log file errors and resolving these issues without user notification.

It Desktop Support Resume Sample 2

  • Provided daily services to users in less than 24 hours; solved technical difficulties by rebuilding/troubleshooting hardware and software problems, backed up data, and relocated files.
  • Removed viruses from clients’ computers; prevented unauthorized access to webpages; implemented security measures to prevent malicious attacks.
  • Optimized systems for increased performance; provided complete technical support.
  • Configured workstations by installing operating system, applications, network card, printers, scanner & fax driver..
  • Provided support when requested by users within 24 hours after receipt of request. He always went the extra mile when dealing with users.

It Desktop Support Resume Sample 3

  • Troubleshot client issues using latest version of Windows, Office Suite, and other software applications.
  • Assisted clients with upgrades to Windows 8.1 and Office 365.
  • Resolved issues relating to the company’s Active Directory infrastructure configuration.
  • Provided file/folder creation/deletion services for an IT team that produced more than fifteen hundred support tickets per month.
  • Troubleshot issues related to connectivity problems with network equipment related to an expansion of the physical network infrastructure.

It Desktop Support Resume Sample 4

  • Aggressively worked to keep budget on track by maintaining an extremely high first call resolution rating of 92% and supporting multiple projects at one time.
  • Achieved award for outstanding performance; deployed new start-up company’s systems using Citrix technologies, while maintaining the highest level of responsiveness to end users.
  • Recognized by CEO for outstanding service; coordinated with team members to solve complex problems that affected the flow of business.
  • Received salesman of the year award; sold numerous servers and several converged network solutions, exceeding sales quota.
  • Increased revenue by 25% by recommending solutions based on customer needs, ensuring customer satisfaction prior to deployment.

It Desktop Support Resume Sample 5

  • Provided IT support for users through hardware installation, software installation, infrastructure design, and offsite backup.
  • Conducted job shadowing tours for recent graduates; established positive relationships with college representatives.
  • Troubleshot network connections to resolve issues.
  • Managed firewall rule sets to allow remote access to servers.
  • Recommended a server purchase based on a budget analysis of alternatives.

It Desktop Support Resume Sample 6

  • Troubleshot technology problems for staff by identifying the cause of computer malfunctions, network connectivity issues, and application errors.
  • Formed a partnership with the Network Administrator to ensure network security by conducting regular audits on the organization’s data servers.
  • Provided an exceptional customer service experience by establishing one-on-one relationships with clients and providing information to help them resolve technical issues.
  • Recruited an international team of IT professionals, served as their manager, and trained them in the state-of-the-art skills needed to run a computer repair business.
  • Accomplished four sales goals within five years.

It Desktop Support Resume Sample 7

  • Streamlined IT procedures to reduce maintenance costs.
  • Developed methodologies to enhance efficiency of IT operations.
  • Processed an average of 200 support tickets per day; ranked third overall for customer service excellence.
  • Lessened system downtime by identifying and resolving hardware and software issues in an efficient manner.
  • Installed new networks, printers, and phone systems that transitioned the company into its new corporate office.

It Desktop Support Resume Sample 8

  • Performed all task assigned by supervisor.
  • Maintained a positive attitude, and worked well with others.
  • Won awards – Best Desktop Support – Vend “2013 – 2014”.
  • Researched technical problems, and resolved problems for customers.
  • Adept at multi-tasking and quickly learning new applications of new technologies.

It Desktop Support Resume Sample 9

  • Installed and integrated new users, computers, and printers into an existing network
  • Reduced the time it took for a customer to solve a computer problem from 5 minutes to 20 seconds.
  • Identified and resolved 18 of 23 systems issues from two client companies within a period of three months.
  • Reduced software update time from 100 hours to 30 by creating a spreadsheet that was used to more accurately predict software updates.
  • Trained end users on the use of new accounting software, reducing training time by 80%.

It Desktop Support Resume Sample 10

  • Provided technical assistance to customers with a variety of their computers.
  • Troubleshot and repaired most computer problems in a timely manner.
  • Took care of customer’s problems when the customer had no time constraints.
  • Used a variety of software applications, such as Lotus Notes, Office, and Outlook to complete customer support requests in a timely manner.
  • Researched issues from past requests to improve processes and increase efficiency.

It Desktop Support Resume Sample 11

  • Handled client calls and requests to resolve problems with computers and software.
  • Troubleshot application problems; quick to identify and resolve issues; averaged 2 support calls per day.
  • Used Microsoft Office and other programs to perform marketing research for sales department; increased sales by 30%.
  • Found a way to integrate new product into existing system, saving the company $184,000 in third-party product costs.
  • Resolved problems with hardware, Windows, virus protection program, email server, printers, Outlook Express, firewall software/hardware.

It Desktop Support Resume Sample 12

  • Accelerated the process of establishing weekly online backup of important data for designated clients.
  • Resolved problems with malfunctioning printers; these corrective actions included using new drum units, toners, and paper.
  • Provided technical support for setting up workstations; promoted use of Simple Network Management Protocol by providing step-by-step instructions on network management.
  • Streamlined the process of managing customer accounts by providing more effective means of communication between clients and company representatives.
  • Provided technical support for setting up workstations; promoted use of Simple Network Management Protocol by providing step-by-step instructions on network management.

It Desktop Support Resume Sample 13

  • Provided the highest level of technical support to over 600 users.
  • Adhered to strict security protocols for access, backup, and user support.
  • Resolved complex technical issues remotely, sometimes after hours or on weekends.
  • Received a Stellar Performance Award due to outstanding customer service improvement based on customer satisfaction surveys from users and senior management.
  • Managed a crisis situation during a server failure that resulted in a complete shutdown of all manufacturing processes for several days.

It Desktop Support Resume Sample 14

  • Rebuilt the server from scratch after a desktop computer error crashed the company’s mainframe.
  • Troubleshot a bottleneck occurring from an outdated switch to a new ultra-high-speed switch, doubling system performance.
  • Restored critical communications for all sales departments by rebuilding a server.
  • Found and repaired logic board errors after an assault by a tornado caused outages in several areas of the city.
  • Restored power to sites impacted by Hurricane Sandy while providing backup power to others using generator technology.

Wrap Up

To work as an IT Desktop Support, you need a bachelor’s degree in computer science or information technology. Desktop Support must have proven work experience, advanced knowledge of computer hardware systems, the ability to solve complex computer problems, excellent interpersonal skills, good written and verbal communication skills, ability to travel and work after hours if necessary, and knowledge of popular operating systems.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.


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