Customer Service Sales Associates are responsible for ensuring that a customer’s needs are met during their experience with a company. Their duties include greeting customers, answering customer questions, recording customer complaints, taking customer orders, selling products, and processing returns.
For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.
The sample resumes below provide great examples of how to write an effective resume.
The Best Customer Service Sales Associate Resume Samples
These are some examples of accomplishments we have handpicked from real Customer Service Sales Associate resumes for your reference.
Customer Service Sales Associate Resume Sample 1
- Consistently achieved sales goals and exceeded customer expectations by providing excellent customer service.
- Demonstrated a deep understanding of the company’s products and services and was able to effectively share this knowledge with customers.
- Was able to build long-term relationships with customers by taking the time to understand their needs and addressing them in a personalized way.
- Received multiple awards for outstanding customer service, including being named “Employee of the Month” twice.
- Received an employee referral award for recruiting and hiring talented new team members.
Customer Service Sales Associate Resume Sample 2
- Achieved a sales quota of over $120,000 in personalized products within 9 months by consistently providing an exceptional customer experience.
- Received a special commendation from the CEO for going above and beyond to resolve a customer issue that had been escalated to the executive team.
- Developed expertise in CRM software and successfully trained new associates on how to use the system.
- Demonstrated strong product knowledge and was able to provide knowledgeable recommendations to customers based on their individual needs.
- Made significant contributions to the company’s social media marketing strategy, helping to grow the company’s online presence by 20%.
Customer Service Sales Associate Resume Sample 3
- Achieved top sales records for three consecutive quarters with a volume of over $20 million in retail sales.
- Exceeded quotas by 25%; recognized by company’s president at the company meeting.
- Received highest customer satisfaction ratings among all representatives after switching to new product line; received an appreciation letter from Regional Vice President.
- Achieved an average of 98% on all cashier reports during my two years as cashier manager, including 97% the month I was promoted to Customer Service Representative.
- Increased monthly sales goal by 27%, surpassing quota by 11%; given promotion and five weeks’ vacation as a reward.
Customer Service Sales Associate Resume Sample 4
- Achieved consistently high customer satisfaction ratings, as measured through surveys following each customer interaction.
- Won a company-wide award for providing the best customer service in the entire organization.
- Exceeded sales goals for the region on a consistent basis, and was recognized as one of the top performers in the company.
- Consistently ranked among the top employees in terms of tenure with the company.
- Demonstrated strong interpersonal skills and an ability to build relationships with customers, which resulted in increased loyalty and longer-term business interactions.
Customer Service Sales Associate Resume Sample 5
- Achieved certification in customer service and sales.
- Demonstrated success in up-selling and cross-selling products to achieve monthly sales goals.
- Consistently achieved top ranking on individual scorecard, as well as team goal achievement.
- Proven ability to build relationships with customers and identify their needs.
- Received multiple customer service awards for going above and beyond in meeting the needs of customers.
Customer Service Sales Associate Resume Sample 6
- Improved morale and profitability of the store by matching price points to customer budgets; increased sales volume and retention.
- Received special recognition from Retail Manager for achievement in exceeding objective to increase store’s customer base.
- Recognized as a top performer during incentive program; achieved a company-wide high score on Customer Satisfaction Index Survey.
- Guaranteed client satisfaction with upselling techniques resulting in average sale amount increase of 43%; recognized by District Manager for outstanding performance.
- Initiated the first annual Bring Your Dog To Work Day campaign resulting in a 66% increase in dog daycare revenue; recognized by Corporate Office for outstanding performance.
Customer Service Sales Associate Resume Sample 7
- Successfully performed over 100 customer service transactions per day, increasing transaction efficiency by 20%.
- Received an award for excellent attendance record.
- Achieved top seller status; recognized by the Vice President of Sales and the Midwest Regional Director.
- Received recognition as a Call Monitoring Superstar; effectively addressed the needs and concerns of customers while adhering to policies and guidelines regarding authentication, disclosure, and customer service.
- Achieved new sales records; successfully executed quarterly quotas within budgeted guidelines.
Customer Service Sales Associate Resume Sample 8
- Solved customer complaints and resolved billing discrepancies via phone, email, and in person.
- Provided up-sell suggestions to increase the profitability of the account by 15%.
- Recognized as top sales performer after achieving best quarter for new accounts, average ticket size, number of products sold each month.
- Collaborated with management on taking direct action towards increasing revenue targets by 20% over 12 months period.
- Gained satisfaction from providing support to customers during difficult times through outbound calls.
Customer Service Sales Associate Resume Sample 9
- Received the “Employee of the Month” award for Outstanding Customer Service for consistently providing excellent customer service and going above and beyond to assist customers.
- Demonstrated a high level of product knowledge and was able to provide knowledgeable recommendations to customers.
- Responsible for increased sales by providing excellent customer service and building relationships with customers.
- Promoted to manager of the Customer Service Department after being recognized as an outstanding leader in Customer Service.
- Supervised a team of 12 customer service representatives performing order processing, soliciting new stores, training new employees, and more.
Customer Service Sales Associate Resume Sample 10
- Demonstrated excellent customer service skills and achieved top sales results in a high-volume retail store.
- Consistently exceeded customer expectations by providing knowledgeable, personable, and helpful service.
- Developed an extensive knowledge of the company’s products and services, which enabled me to provide superior customer support.
- Earned several awards for exceptional customer service, including a President’s Club award.
- Received positive feedback from customers on a frequent basis, which helped to boost company morale and ensure customer satisfaction.
Customer Service Sales Associate Resume Sample 11
- Handled all incoming phone calls and provided personalized service.
- Responded to customer requests by email within an hour of receiving a message.
- Utilized company CRM platform to record and report daily activity and progress towards meeting the monthly quota.
- Generated $675,000 in new business while maintaining existing accounts; recognized as top performer for five months consecutively and awarded incentive trip to Mexico City.
- Maintained 98% customer satisfaction rating throughout tenure through outstanding problem resolution skills; received thank you cards from customers on a regular basis for positive interactions.
Customer Service Sales Associate Resume Sample 12
- Demonstrated successful history of meeting and exceeding sales goals in a fast-paced customer service environment.
- Earned a reputation for providing an exceptional customer experience by going above and beyond to meet customer needs.
- Proven track record of building positive relationships with customers, which resulted in increased loyalty and referrals.
- Consistently achieved top scores on performance evaluations, thanks to my dedication to providing quality service.
- Received numerous awards and accolades from both customers and management for my outstanding sales performance.
In order to work as a Customer Service Sales Associate you will need a high school diploma or equivalent. Customer Service Sales Associates must demonstrate excellent communication skills, interpersonal skills, administrative skills, customer service skills, organizational skills, critical thinking skills, and problem-solving skills in order to succeed.
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.