Customer Service Agent Resume Sample

A Customer Service Agent interacts directly with customers to answer questions and solve problems. Their duties include providing information and instructions about products and services, making suggestions to meet customers specific needs, promptly responding to customer inquiries, maintaining up to date product knowledge, processing orders and returns, and fostering and maintaining customer relationships to improve retention rate.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Customer Service Agent Resume Samples

These are some examples of accomplishments we have handpicked from real Customer Service Agent resumes for your reference.

Customer Service Agent Resume Sample 1

  • Provided customer service to customers via telephone; identified and eliminated comments from comments.
  • Educated international callers on the use of automated banking systems, routing numbers, and account information.
  • Trained to be a team player by supervising new employees’ job duties and performance; recognized for leadership capacities.
  • Earned company-wide recognition as an agent who was exceptionally thorough, professional, courteous, knowledgeable, helpful, efficient, friendly, patient with customers’ needs, compassionate toward customers during their complaints or concerns.
  • Achieved award for outstanding service in providing customer assistance through proper system usage that resulted in increased revenue without increasing operating costs or errors.

Customer Service Agent Resume Sample 2

  • Initiated and improved customer service standards resulting in a reduction of complaints by 16% within 3 months.
  • Achieved #1 Customer Satisfaction rating among 18,000 employees with effective use of techniques such as empathy and body language.
  • Improved accuracy and productivity levels through training and coaching efforts to offset workforce attrition rate.
  • Recruited, hired, trained, coached, mentored, and developed team members resulting in increased employee satisfaction ratings.
  • Identified opportunities for process improvement which resulted in an increase to overall department’s performance level by 17%.

Customer Service Agent Resume Sample 3

  • Provided exemplary customer service when resolving complaints to the satisfaction of customers.
  • Exceeded departmental goals by obtaining acclaims in customer satisfaction, quality, and speed of delivery for highest-level managers.
  • Adhered to company policy when dealing with patrons via phone or in person; maintained professionalism at all times.
  • Achieved award for Outstanding Performance based on customer survey ratings from customers who had applied for a loan.
  • Collaborated with third-party carriers to process insurance claims quickly and efficiently which resulted in savings up to 30% per claim.

Customer Service Agent Resume Sample 4

  • Provided accurate and timely data through a variety of customer inquiries, including employment verification requests.
  • Achieved award for exceptional performance in catching overpayments and reporting discrepancies to the finance department.
  • Promoted from Team Lead after effectively conducting focus groups with customers, developing actionable steps to improve the customer experience.
  • Developed a reputation as “the guy who knows everything” by using my knowledge base to answer questions frequently asked by other departments.
  • Admitted into an elite group of agents called upon during high-pressure situations such as impromptu merger announcements and policy/procedure changes.

Customer Service Agent Resume Sample 5

  • Provided coverage on the phones during peak hours, maintaining a personal rapport with customers.
  • Worked on the phone and in person with customers to resolve their issues and questions.
  • Assisted customers with technical problems, such as resolving billing discrepancies or rerouting calls.
  • Resolved difficult customer concerns quickly and efficiently; identified key information accurately and managed it appropriately.
  • Exceeded stated goals for customer satisfaction by 2%; reduced call volume of repeat questions and complaints by 25%.

Customer Service Agent Resume Sample 6

  • Catered to client satisfaction by resolving customer queries in a quick and efficient manner according to their needs.
  • Effectively adjusted to a new role after transitioning from the Customer Service Manager position due to a company closure.
  • Collaborated with coworkers in order to achieve organizational goals through increased productivity and quality of customer service.
  • Volunteered for agency outreach programs sharing resources with local non-profit organizations; recognized by City Council for exceptional volunteer work.
  • Provided exemplary service while working on international accounts, winning several internal awards; upgraded skills through training sessions provided by agency management.

Customer Service Agent Resume Sample 7

  • Provided information regarding employment opportunities to applicants by greeting and directing visitors, answering telephones, responding to walk-in inquires, and distributing job postings.
  • Achieved award for perfect attendance; focused on customer service fulfillment during three years of company events—including the President’s Club Annual Awards Celebration.
  • Completed relocation services with excellence; maintained contact with customers for necessary paperwork completion.
  • Met strict guidelines for sick time management; maintained two full years without any missed days.
  • First employee notified of impending reorganization before it was announced publicly; obtained new job within company before competitors could approach current employees.

Customer Service Agent Resume Sample 8

  • Increased employer’s market share after establishing a new customer service center in the telecommunications industry.
  • Standardized all sales transactions while reducing liability and minimizing errors. Goals were attained with 100% accuracy.
  • Successfully implemented new processes, overcoming initial resistance from staff members, to increase productivity by 20%.
  • Generated 20% more revenue through innovative approaches to streamline old billing system for major telecom company.
  • Significantly increased earnings within the first quarter of employment then tripled that amount over the next two years of employment; recognized by branch manager for excellent performance.

Customer Service Agent Resume Sample 9

  • Certified in Microsoft Office for enhanced data systems management.
  • Provided exemplary customer service via telephone, e-mail, and text; won the hearts of customers by personally responding to queries about their accounts.
  • Advocated team work with all departments to improve positive relations amongst employees; led the charge during company initiatives with an “open-door” policy.
  • Identified six key customer service processes for improvement through qualitative research, including standardizing wait times across several call centers.
  • Gained trust through transparency concerning privacy practices across multiple platforms after auditing five security standards with external privacy experts during a months-long investigation into vulnerabilities within the system.

Customer Service Agent Resume Sample 10

  • Effectively resolved customer complaints by consistently meeting or exceeding all service standards; recognized by supervisor for outstanding performance.
  • Achieved award for maintaining compliance in all areas of company policy and procedure, including safety, security, labor relations, quality assurance, health and environmental.
  • Held accountable customer satisfaction in order to ensure retention rates; received favorable feedback from supervisors regarding teamwork and attitude.
  • Pushed limits in customer service by training agents in new technologies to enhance accuracy and efficiency.
  • Identified opportunities for process improvement through the analysis of customer usage data; effectively developed comprehensive solutions through collaboration with management staff.

Customer Service Agent Resume Sample 11

  • Efficiently processed applications for employment of over 250 candidates, resulting in the hiring of the best-qualified person.
  • Restored customer satisfaction with incredible success through superior problem solving and proactive sales techniques.
  • Engaged clients through telephone conversation to assist them with their product returns; increased return rates by 6%.
  • Cultivated positive relationships within customers’ communities by creating opportunities for said customers to learn how to better use products outside of store locations.
  • Provided assistance with customer complaints, which created an annual increase in advanced ratings of 4%, a national award, and a 10% reduction in warranty claims.

Customer Service Agent Resume Sample 12

  • Achieved top performance as a customer service agent.
  • Gained recognition from management for exemplary interpersonal skills, including conflict resolution and effective listening.
  • Trained for both sales and services positions; developed knowledge of product lines.
  • Provided appropriate information to customers who were having problems with their phone system by troubleshooting telephone issues over the phone which led me to earning a “Top Performer” Award among all technicians in my district within three months of my hire date.
  • Identified an opportunity to increase efficiency during escalated calls through the use of scripts that quickly resolved potential disputes with customers regarding billing issues. Am currently training other employees on this process.

Wrap Up

To work as a Customer Service Agent, you need a high school diploma or equivalent. The Customer Service Agent must have customer service skill, experience with switchboard or corporate phone system, be flexible, communication skills, problem-solving skills, computer skills and record keeping skills.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.


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