Technical Support Specialist Resume Sample

While computers and technology in general are a great convenience to customers and companies alike, they aren’t without issue, and often have technical problems that require an expert to fix or assist in fixing. A technical support specialist is there to assist customers and companies alike with their respective issues and get everything working.

How to Become a Successful Technical Support Specialist?

  • A background in technology is a must for this position, but that can come from either an official education or experience in the field from previous employment or the like with fixing technology. If you pursue an education, generally a bachelor’s in computer science will be sufficient as a starting point.
  • Depending on where you choose to work, you may find yourself dealing with a wide variety of customers, from everyday people with computer problems to companies having issues with their servers. Regardless, they will want quality customer service so they can return to the task at hand.
  • Being polite is as important as being knowledgeable, as customers will want to speak to someone who is understanding of their frustration and doesn’t look down at them for not understanding the technology. People will always be more likely to call back if they have a good time talking to you.

As technology is always changing, you should always work to update your understanding of the technology and its new advances so you can help your customers, so a commitment to continuing education can be the primary factor that sets you apart from the rest and saves you time in the future.

The Best Technical Support Specialist Resume Samples

These are some examples of job descriptions we have handpicked from real Technical Support Specialist resumes for your reference.

Technical Support Specialist

  • Managed call flow and responded to technical support needs of customers.
  • Provided detailed description of issues in ticket system and followed up swiftly to ensure quick resolutions.
  • Resolved customer issues in a clear, courteous and straightforward manner.

Technical Support Specialist

  • Support the company’s award-winning proprietary document management software system: Worldox.
  • Assist Law Firms, Financial Service Companies, Corporate Legal Departments, IT Firms and many other organizations by providing technical support, advice and recommendations.
  • Troubleshoot client’s and resellers installations, configurations, upgrades, integration and document accessibility via phone, email and remote connection using specialized tools and techniques.
  • Recognize software bugs then submit detailed bug reports to the development team for resolution.

Technical Support Specialist

  • Support for solving hardware issues remotely for offline and online transactions.
  • Team meetings and events for efficiency in providing services to large businesses.
  • Provided solutions for UK-based merchants, from large corporates to small and medium-sized enterprises (SMEs/SMBs) and micro merchants, accounting for approximately 42% of UK card payments.
  • Named Employee of the Month for achieving highest sales (offered 900 and obtained 750) and marketing clientele with providing exceptional customer service and customer account, transaction and hardware issues remotely.

Technical Support Specialist

  • Find solutions with new technology; calibrating, utilizing, and maintaining lab analytical equipment.
  • Assist with customer service: provide local manufacturing and sales with support (QC, Production, technical service, physical and stability testing).
  • Maintaining a record of testing and evaluating cost saving opportunities.

Technical Support Specialist

  • Create technical Powerpoint presentations “how to” guides for the sale and technical team.
  • Work with Samsung Headquarters and product engineers to report and mitigate hardware and software related issues surrounding Samsung Techwin America products.
  • Assist customer with application solutions based on their project’s requirements.
  • Manage urgent issues related to VMS, CMS, IP Cameas, DVRs, Access Control implementations.

Technical Support Specialist

  • Provide daily support, maintenance and administration of various systems such as: server backups and troubleshooting, checking error logs on domain controllers, replication, exchange servers, cloud services, patch testing and user provisioning, and the escalation or reporting of critical issues to senior administrators.
  • Managed an Active Directory site; used ADUC to create and manage computer, user and group accounts in an Active Directory environment.
  • Configuring and supporting Blackberry, iPhone, and Android devices in Microsoft Exchange-based networks.
  • Conduct annual audit of all IT resources to ensure accuracy of inventory and schedules.
  • Troubleshoot and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

Technical Support Specialist

  • Resolve diverse internet related issues, including networking, security, firewalls, malware, and FTP.
  • Performing on-site repair and preventive maintenance on personal computers and related peripherals.
  • Evaluating technical issues, solving customers’ concerns, and troubleshooting computer problems in an efficient and courteous manner.

Technical Support Specialist

  • Provided first-level technical support to end-users on proprietary software and applications including installation basic usage.
  • Performed troubleshooting techniques over the phone to identify and resolve issues.
  • Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.

Technical Support Specialist

  • Utilize BAAN and Salesforce software swell as PC Sync and TG Direct to look at machine schematics for troubleshooting.
  • Written communications including emails, follow up correspondence and the Fed Ex program to ship parts to different locations in the World.
  • Troubleshoot electrical issues utilizing electrical schematics, knowledge and training.
  • Assist clients on utilizing manuals, schematics and part catalogs to troubleshoot and identify the problem to resolve the issue.

Technical Support Specialist

  • Responsible for multiple first level customer-complaints on a daily basis, with an emphasis on quality assurance.
  • Performs one on one support for customers with the I-Stat 1 and PCA devices both in regards to networking issues and reagent/result problems.
  • PRe (potentially reportable event) identification for Quality Assurance assessment.

Technical Support Specialist

  • Troubleshot technical issues, provided education and multiple solutions and multiple options for an approximate 700 customers seen at a flagship retail space.
  • Responsible for continuous multi-tasking under a rigid appointment based system, delivering approximate 20-30 appointments daily.
  • Understood technology thoroughly and conveyed this to customers through refined verbal communication skills.
  • Multi-tasked adeptly in a fast-paced, constantly changing environment while maintaining composure, customer focus, and positive/supportive peer relationships.

Technical Support Specialist

  • Providing Technical Support to Staff and 2400+ Sales Agents across Remote locations in Manhattan.
  • Actively troubleshooting technical problems by taking full ownership of the issue until resolved.
  • Communicating technical solutions to peers, managers across the organization.

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