Head Cashiers manage all the operations of a retail store’s cashiers. The job duties include hiring and training new cashiers, managing inventory, creating reports to track sales trends, receiving shipments from vendors, meeting with managers to discuss business needs, monitoring cashier performance, troubleshooting equipment issues as they occur, and resolving customer complaints. Supervisory skills are necessary for this role, and the top skills for this position are customer service, supervisory skills, basic mathematics, inventory management, and sales. The minimum educational requirement is a high school diploma or equivalent.
The Best Head Cashier Resume Samples
These are some examples of accomplishments we have handpicked from real Head Cashier resumes for your reference.
Head Cashier
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventoried stock and reordered when inventory drops to a specified level.
- Created a positive atmosphere by smiling, greeting, and providing a pleasant, friendly experience.
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Handed all cash transactions within a Grocery store, receiving and dispensing more than $200,000 in weekly sales.
Head Cashier
- Monitored, directed, and prioritized all store front-end activities in a fast-paced high-volume traffic retail environment.
- Continuous rapid decisive proactive and reactive decision making, utilizing various communication formats and devices.
- Provided training/coaching, daily observations, and monthly performance reviews for all cashiers, and some other department associates.
- Initiated and completed basic training in a new store while supervising 5 new employees; increased store sales by $20,000 per month after implementation.
- Secured promotion to Head Cashier within one year of employment through effective monitoring of cash flow and displaying outstanding customer service.
Head Cashier
- Started as regular cashier, promoted to head cashier within the first year; also work as a stock clerk, as well as assisted customers (individual and wholesale) upfront and in the storage area.
- Consulted for opinion, by the manager, on matters involving products, orders, presentation, organization, sales and promotions, and customer service.
- Trained 6 employees on 2 different register systems, as well as other duties to perform throughout shift such as customer service, time management, and product facing and knowledge.
- Received recognition as an employee of the month for exemplary performance; increased daily sales by $500 through relationship building with customers.
- Achieved employee of the year award due to ability to overcome obstacles, such as missing merchandise, staff shortages, and theft.
Head Cashier
- Maintained daily task schedules such as hourly store sweep, shopping cart retrieval, and assign other work at slower times.
- Ensured that checkout areas were properly maintained in a clean and orderly condition at all times.
- Oversaw all register transactions, processing of customer purchases, and handled any refunds and overrides.
- Recycled 96% of store materials and ensured employee participation in a company recycling program.
- Interfaced between banks, suppliers, and management to ensure timely receipt and implementation of orders.
Head Cashier
- Complied with federal, state, and company policies, procedures, and regulations.
- Trained new employees and demonstrated proper procedures.
- Demonstrated proper knowledge of company policies along with product location.
- Provided clients with outstanding customer service by greeting in a timely manner, answering questions regarding products and services, and processing sales transactions within 30 minutes.
- Developed an informational video that was broadcast to all cashiers on the procedures for bagging groceries using suggested bags in order to reduce costs.
Head Cashier
- Maintained knowledge of current promotions, policies, and security practices regarding payment and exchanges.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Provided elevated customer experience to generate a loyal clientele.
- Trained new employees by providing knowledge of specific store tasks, policies, and goals.
- Redesigned the grocery bagging area with display shelving and carts that reduced retail loss due to theft by over 50%.
Head Cashier
- Performed daily duties such as floor recovery, executing excellent customer service, and maintaining a UPT (unit per transaction) of 3.0 or higher while performing cashier duties.
- Communicated with district manager daily with updates on hourly sales, and nightly deposits.
- Extensive experience in customer service to combat theft.
- Handled a nine-month period of weekly cash influx without the aid of order entry, invoicing, or preparation for deposit.
- Achieved award for the top sales and service achievements at the branch; received an award from General Manager.
Head Cashier
- Follow procedures for safe food preparation, assembly, and presentation.
- Build loyal clientele through friendly interactions and consistent appreciation.
- Cross-trained and coordinated scheduling team members to ensure seamless service.
- Discovered and developed three new cashiers to become branch leaders and assistant branch managers.
- Reduced account resolution time by 45% through reporting of all account balances within two working days after receipt of statements; increased customer satisfaction by 60%.
Head Cashier
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Reduced static between coworkers through monitoring of daily interactions and open communication between each employee.
- Increased “cashier of the month” sales by 10% over the average for the past six months.
Head Cashier
- Make sure checkout lines are open and staffed to allow customers to purchase their products quickly.
- Promote and administer credit programs to increase sales and allow customers to purchase the products they need.
- Train new employees on store policy and procedures to ensure a uniform service.
- Recognized on the floor as a specialist in customer service; meet customers’ needs quickly, effectively, and courteously.
- Reduced incident rate; increased safety and security procedures for a retail branch.
Head Cashier
- Manage store operations in the absence of Store Manager, Assist in store’s shrink awareness programs and provide corrective actions.
- Generate cash-related documents and account reports, and Perform bank deposits and withdrawals according to established policies.
- Provide superior customer service, ordering merchandise, pricing/price changing, and keeping shelves stocked.
- Heightened awareness of customers’ needs and striving to meet them in a friendly manner.
- Provided guidance to other cashiers toward better performance through positive coaching techniques.
Head Cashier
- Recommended and assisted customers with furniture selection and other merchandise.
- Ensure the restock on the sales floor and verified defective merchandise is properly labeled.
- Reconciled the store’s weekly sales, prepared deposits, and corrected any errors before beginning the new week.
- Provided excellent customer service, which was recognized by management when I was promoted to Head Cashier.
- Efficiently processed transactions using the EFTPOS system; gained recognition with the award of percentage merit increase for accomplishment.
How to Become a Successful Head Cashier?
While there is no formal education requirement, most positions will want a high school diploma or a GED for applicants, as well as for them to be at least sixteen years of age. Good leadership skills and customer service skills are also desirable.
Before becoming a head cashier, most businesses will want you to start as a standard cashier. This will allow you to gain experience and learn the basic operations of the position, and then you can work to become promoted.
After obtaining the position, you will want to ensure the employees you supervise are working well and that their schedules are organized. You will also handle customer complaints and resolve issues, so good people skills are a must to develop.
One of the most important factors will be handling transactions, which will require you to have a solid grasp of money and making change so that purchases can be processed quickly.
Finally, staying with the company and building your experience will allow you to have a good relationship with your employees and help you to hire and train new ones who can give your team what it needs.
Wrap Up
A head cashier is an individual who typically works in a retail setting that supervises other cashiers. Typically they will oversee transactions and ensure quality customer service, in addition to training any new staff. They are often in charge of schedules and providing feedback to other cashiers in addition to providing additional training for current employees.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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