Customer Service Associate Resume Sample

A Customer Service Associate answers all questions asked by a customer without making a fuss. He tells them about the products and services of the company and available offers. He explains, in clear terms, the rules of the company about the complaint made by the customer.  He also calls the customer to know what they think about the company after using its service. 

How to Become a Successful Customer Service Associate?

For someone who wants to be a Customer care Associate, he/she must have taken courses in communication, public speaking and basic computer skills. Companies usually use people who have gone to college and graduated with a degree.

To become an expert in customer service, it is important to have done some work relating to customer Service. Working in a company as a receptionist or being a sports manager for a team or as an intern will give the experience needed to become an expert Customer Service Associate.

To be the best Customer Care Associate you have to be friendly so that customers who call to make complaints can do so. It is also important to listen to their questions and answer correctly.

It is important to create time for each activity to do as a Customer Care associate as it would help save time and stress.

The Best Customer Service Associate Resume Samples

These are some examples of job descriptions we have handpicked from real Customer Service Associate resumes for your reference.

Customer Service Associate

  • Greet customers and assist each customer with inquiries regarding store and merchandise.
  • Maintain knowledge of current sales, promotions, policies, exchanges and security practice.
  • Computer sale prices, total purchase and receive cash and credit card payment.
  • Demonstrate use or operation of merchandise; help customer to try on or fit merchandise.
  • Watch for and recognize security risk, and thefts, to prevent or handle these situations.

Customer Service Associate

  • Troubleshoot numerous customer issues with all Kodak photo systems, printers, coupon machine, and IBM/Toshiba registers and scanners.
  • Assist customers with connecting mobile and electronic devices to Kodak systems.
  • Help customer with uploading photos from mobile devices to Kodak kiosk to print.
  • Manage and assist customers with in store and online photo orders through company’s website.

Customer Service Associate

  • Handling customer calls, message delivery, appointment scheduling, and technician dispatch with answering services.
  • Screening for service contract and after-hours support callers, scheduling estimates, quoting pricing plans, and managing technicians’ service appointments.
  • Performing a variety of other office tasks, such as faxing or emailing.

Customer Service Associate

  • Cashed checks, money grams, money transfers, money orders and bill payments for customers.
  • Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there was adequate change.

Customer Service Associate

  • Assisted customers with product choices and add-on items to increase items transactions.
  • Maintained safe, secure, and healthy work environment by following and enforcing standards and procedures.
  • Helped customers locate merchandise and ensure store’s cleanliness and oversaw fitting rooms.
  • Greeted customers as they enter the store; Assisted customers with their questions and concerns.

Customer Service Associate

  • Operate point-of-service cash register at family run chain store, handling both cash and credit transactions, while making sure the register is counted correctly in the morning and at night.
  • Patiently work with customers by taking orders, serving items requested, handling inquiries and problems, and checking in periodically for further assistance.
  • Take calls for over-the-phone orders and have them prepared and ready before customer arrival.
  • Consistently maintain and keep all areas of the store, from the customer area to the employee space, clean and well-organized.

Customer Service Associate

  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

Customer Service Associate

  • Main priority/focus to provide superior customer service to walk-in clients and in-coming phone calls.
  • Managed customer complaints as well as agitated clients.
  • Through communication skills, provided resolution for clients with a positive customer experience.
  • Provided all aspects of basic customer service: Billing, policy endorsements, sales, proposals, etc.

Customer Service Associate

  • Organizational leadership with diverse office management systems and procedures.
  • Clerical Duties in accordance with the office procedures of individual establishments including a combination of answering telephones, book keeping, office machine operation, and filing.
  • In addition, I help customers in softline and behind the jewelry counter.

Customer Service Associate

  • Achieved an excellent drawer balancing record of zero shortages or overages throughout tenure.
  • Selected as lead cashier to implement “express line” for single transactions during peak business periods.
  • Lowered average wait-time by 25%, leading to highest customer satisfaction scores in business history.
  • Educated customers on how to find for themselves the right product in paper catalogs and offered additional services.

Customer Service Associate

  • Responsible for all functions of a customer service associate, including resolving issues with clients.
  • Handled all inbound calls and completed loan applications for applicants.
  • Worked effectively in a variety of areas requiring creative and innovative thinking.
  • Maintained a friendly and positive attitude when communicating with customers.

Customer Service Associate

  • Cultivate good customer relationships through effective communication focusing on the customer needs.
  • Superior phone etiquette, answering phones in a timely manner and directing calls to appropriate team member if needed.
  • Operating cash register, point of sale machine and applying discount codes.
  • General operating duties include processing the daily cash report, counting money, light cleaning, pricing merchandise and restocking inventory.
  • Strategic planning with team members to achieve successful in store events such as the sip n’ sale.

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