Technician Resume Sample

Information Technology Technicians provide technical support in a variety of ways. Their duties include diagnosing computer problems, installing software, setting up workstations, ensuring security and privacy of networks, performing troubleshooting procedures and placing orders for required IT equipment.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Technician Resume Samples

These are some examples of accomplishments we have handpicked from real Technician resumes for your reference.

Technician Resume Sample 1

Responded to requests for technical support by phone, email, and in person; responsible for managing team members.
Recognized as the go-to person because of my strong knowledge base and ability to solve problems efficiently.
Managed data transfer (physical moves) between two office locations, applied security protocols to protect sensitive materials during relocation.
Pioneered development of new procedures within team; streamlined workflow improving efficiency.
Streamlined processes ensuring continuity of business operations after change management created new roles and revised job duties across the department.

Technician Resume Sample 2

Worked with a team of technicians in the maintenance and repair of computers, servers, printers, and internal telecommunications equipment.
Recognized for exceptional customer service when helping customers with software installation and configuration issues on their personal computers.
Recognized by peers as an expert in Ubuntu Linux operating system; recruited for informal mentorship regarding alternative operating systems.
Earned appreciation from peers and management by traveling to remote sites within six cities to resolve hardware and software problems during non-business hours.
Resolved issues related to security vulnerabilities with network servers; subsequently assisted in securing company’s information technology infrastructure against outside intrusions.

Technician Resume Sample 3

Virtualization Specialist; provided consulting services to thirteen companies by designing and integrating virtualization solutions into existing systems.
Certified Administrator for SQL Server 2000, 2005, 2008 R2, 2012, and 2014; created backup plans with VSS Integration Services in order to ensure data integrity in event of a catastrophic failure.
Supported four out of five Manhattan-based branch banks with Microsoft Windows 7 desktop migrations through careful testing and coordination among users to fulfill user expectations regarding their new workstations.
Provided remote connectivity support in the field after New York City Hurricane Sandy caused networked servers to fail from flooding; ensured that customer service representatives remained connected via phone lines during this time of crisis.
Diagnosed, analyzed, and fixed Microsoft Windows Server 2008R2 print server failures in order to restore printing functions for 100+ users.

Technician Resume Sample 4

Successfully repaired and tested the multiple components in a comping PC computer, which was featuring a malfunctioned power supply.
Identified faulty hard drive in a customer’s desktop computer, which saved company from incurring further expenses for data recovery services.
Mentored new technicians on proper procedures for diagnosing and repairing network equipment; shared knowledge that had been acquired through training sessions and self-guided learning.
Trained co-workers on how to use software applications necessary for tasks associated with newly created position.
Participated in company-wide program to upgrade technical skills by completing online modules/training courses within designated deadline.

Technician Resume Sample 5

Resolved issues and installed new hardware, downloaded and installed office software to replace Microsoft Office Suite (Word, Excel, PowerPoint) and Lotus Notes; trained users on use of applications.
Adjusted camera lens focus and set the ISO settings while maintaining a strong environmental watch over all work areas; communicated to management regarding possible security breaches in network access.
Determined optimal email server settings for improved incoming mail flow by using performance charts and graphs; received positive feedback from upper level management.
Reverse engineered virus infection to successfully remove malware from company database servers that negatively affected daily operations by 15% during the quarter preceding discovery.
Contributed to an increase of 20% in sales revenue by creating and executing a strategic plan to use and leverage targeted partner technologies in the marketplace.

Technician Resume Sample 6

Developed a new approach to inventory management, implemented an automated hardware and software asset tracking system using RFID tags on equipment.
Assisted the organization with the migration from its old e-mail platform to a new Microsoft Exchange environment. Implemented messaging records management system (MRM). Documented existing processes and procedures for message retention, retrieval, and disposal.
Expanded IT knowledge by taking on-site courses at local colleges to advance skills in areas such as data center design, computer security, network management, and enterprise application integration.
Successfully worked in various positions that involved providing support for end-users of both PCs and Macs; increased number of end users after stepping up support for handheld devices.
Gathered customer requirements including business processes, workflows, and desired functionality of new system; developed design documentation of new storage.

Technician Resume Sample 7

Diagnosed problems with various systems, and provided logical alternative solutions to resolve each issue.
Supported existing infrastructure by creating advanced network adapters for designated client’s computers; ensured smooth and efficient service.
Created and executed an online account activation and finance tracking process that allowed user sign-ups in under one minute.
Implemented a software solution which quickly identified networks containing illegal content; this system prevented unwanted exposure of explicit material to children.
Provided assistance as needed to reduce work backlog as the only available technician during peak usage time at midnight on Saturday nights.

Technician Resume Sample 8

Conducted troubleshooting of customer issues with desktop computers, laptops, printers, and cable modem connections.
Collected support data using computer software programs for use by IT specialists in solving technical problems.
Resolved difficult inquiries via telephone by gathering information from customers to identify the nature of computer problems.
Coordinated work between outside vendors to repair broken printing equipment; took initiative to expedite repairs for urgent print jobs.
Built new printer drivers for cards not originally supported by the manufacturer; delivered effective results within deadline without error or client complaint.

Technician Resume Sample 9

Deployed project servers with SCCM 2012, organized server documentation and implemented Windows 7+ updates within a 30-day deadline.
Resolved customer issues via troubleshooting techniques for antivirus, email, printing, scanning/faxing, operating systems, wireless networks and software application problems.
Identified the source of a virus that had infiltrated company network and resolved it within 24 hours.
Improved business communications by designing a new office telephone system that configured over 100 phone lines to suit personal user preferences.
Developed coding skills to clean HTML code from Joomla templates to increase website load speeds up to 40%.

Technician Resume Sample 10

Installed and repaired computer hardware and peripheral equipment in accordance with Information Technology (IT) policies and procedures.
Troubleshot problems related to MS Office, Windows 7, Adobe Acrobat, and Microsoft Security Essential software; recognized for efforts by IT management.
Maintained inventory of spare parts while researching new products and services; led the way in recognition of server room cooling issues long abandoned practices.
Forecasted future technology trends regarding wireless networking while developing strategic plans for multiple branch office locations.
Authored 16 articles related to network security; contributed technical information on firewall configuration, VPN encryption, authentication protocols, data leakage prevention systems, hardening operating system environments and virtualization.

Wrap Up

To work as an IT Technician you typically require some certifications such as A+, Linux+, Cisco Certified Network Associate etc and others pursue degrees in computer science or information technology. IT Technicians must demonstrate organization, management, problem-solving, motivation, time management skills, knowledge of internet security, computer systems and networks.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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