A Servicenow Business Analyst examines how IT companies manage their service calls. Their duties include evaluating what the IT company is currently doing, looking for problems, inventing new solutions to those problems, researching alternatives, documenting business processes, and testing the solutions to see if they work.
For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.
The sample resumes below provide great examples of how to write an effective resume.
The Best Servicenow Business Analyst Resume Samples
These are some examples of accomplishments we have handpicked from real Servicenow Business Analyst resumes for your reference.
ServiceNow Business Analyst Resume Sample 1
- Performed data input and processing; developed a database to track business performance; evaluated key performance indicators (KPD) in terms of internal and external goals.
- Evaluated projected financial statements based on the KPI database; documented changes to company budget.
- Directed and staffed analytical team for two months, resulting in increased revenue by 20%.
- Formulated analysis queries for Financial Modeling tools, including Microsoft Excel, Project budgets and other analogous software tools.
- Created presentation that consisted of detailed analyses and suggested recommendations for strategic planning using industry best practices.
ServiceNow Business Analyst Resume Sample 2
- Wrote functional specifications for the business analysis and analytics requirements of the company’s multi-million dollar client.
- Identified needs, objectives, and constraints of the stakeholder base.
- Employed appropriate analytical techniques to provide structure, support and logic for each analysis.
- Met project deadlines and documented results by creating solid reports and presentations that provided insight into both business processes as well as critical information about KPIs.
- Continuously met deadlines and remained within budgetary guidelines by balancing the workload.
ServiceNow Business Analyst Resume Sample 3
- Successfully analyzed customer data and identified customer needs; made recommendations regarding data analysis and reporting.
- Coordinated business processes’ configuration; effectively expanded the capabilities of the enterprise systems. Reduced cycle time by 50%.
- Deployed business processes which increased productivity in a cost-effective manner.
- Served as a key member of the team that created an interface between Business Intelligence and enterprise application development to support multiple business functions in various countries; reduced cycle time by 80%.
- Resolved system failures on production servers resulting in down time for critical application functionality; immediately provided on-site technical support for key users thereby maintaining 100% customer satisfaction.
ServiceNow Business Analyst Resume Sample 4
- Provided cost estimates to identify new and existing business opportunities including development of business cases.
- Created reports regarding the effectiveness of new initiatives, system upgrades, and expansion of company processes.
- Identified market research opportunities to provide information on operational/administrative costs such as product costs, personnel expenses, and vendor costs.
- Evaluated sales targets.
- Managed the organization’s workflows resulting in increased efficiency and performance improvement; created customized reports via SharePoint and sent directly to senior management.
ServiceNow Business Analyst Resume Sample 5
- Effectively analyzed strategic acquisitions, mergers & acquisitions, and partnerships.
- Produced Excel spreadsheets detailing the inputs necessary for financial models.
- Implemented a new business intelligence system to evaluate the funding models of new ventures.
- Built a report that tracks progress towards key metrics such as SBA loan portfolio targets and metrics for internal sales forecasts.
- Tracked vendor performance; assisted in developing new products to improve the customer experience.
ServiceNow Business Analyst Resume Sample 6
- Listed accomplishments on resume for career; included but were not limited to: Researched and methodically prepared reports and presentations.
- Achieved a great deal of understanding, both on the business process level and the functional level, according to Business Analyst standards.
- Attained certification on Information Technology Infrastructure Library for Service Management (ITIL ® ), Certified Information Security Risk Analyst (CISRA), Certified Business Process Analyst Professional (CBAP) certification.
- Incorporated business processes into a single Business Application to improve interdepartmental communication with Enterprise Resource Planning software.
- Improved Capabilities (reports, presentations, and infrastructure) according to the Business Analyst’s standards.
ServiceNow Business Analyst Resume Sample 7
- Consistently instructed team members to utilize proper codification and business process flows during the transition of four Global Banks’ banking processes and procedures to a new banking platform. Successfully led 12 developers and four functional consultants in the reporting results of projects at weekly management meetings.
- Efficiently adopted Remedy Action Request System (RARS) while providing remote communication services for a global financial institution to meet Production Operational Readiness Test project demands. Accurately proved actionable solutions while conducting RARS walk-throughs with 26 developers, three operations engineers, four site leads, three lead analysts, two senior testers and five QA managers.
- Skilled in managing the technology, team and solution for a private equity firm that resulted in delivering a solution to the business within five months. Coordinated with key stakeholders to identify solution components and created a detailed blueprint for the build. Completed the system build on-time and under-budget.
- Consistently managed the development of a Retail Bank solution for an international credit union that fulfilled regulatory demands, yielded an $11M cost avoidance and allowed for seamless integration with operations technology. Coordinated with stakeholders to determine the scope and build of a custom solution.
- Completed formal testing and comprehensive review of an Enterprise Banking solution in two months to ensure that the solution complied with industry regulations and was in line with business requirements.
ServiceNow Business Analyst Resume Sample 8
- Demonstrated exceptional business analytics and strategic analysis skills by understanding the business requirements; presented complete, succinctly written reports.
- Made presentations to senior management regarding economic environment, competitive market trends, and general business direction.
- Implemented data back-up solution to a network of computers in the service center; performed periodic back-ups of servers as requested by IT personnel.
- Received outstanding quality award for work ethic, professionalism and creativity; recognized for identifying opportunities for cost savings for the organization.
- Received outstanding quality award for data administration services; recognized for reporting systems used to track employee time, attendance rates and other business intelligence related to human resources.
ServiceNow Business Analyst Resume Sample 9
- Achieved award for total cost avoidance ($100,000); reduced overall costs by streamlining and automating processes.
- Saved $30,000 in annual maintenance costs by developing additional functionality within the system.
- Participated in the design of core business systems and worked with management to further develop organizational efficiencies.
- Planned, developed, and positioned technology to meet organization’s future business needs.
- Achieved award for $1 Million in cost avoidance; projected and forecasted systems development costs to ensure efficient business operations.
ServiceNow Business Analyst Resume Sample 10
- Transitioned company’s business processes into a digital environment through the use of automation, integration and innovation.
- Spearheaded endeavors to achieve more than $1 million in annual cost savings; led major development initiatives for business users; contributed to a company-wide recognition as the best place to work, at the highest levels.
- Managed three teams who created solutions focusing on business process efficiency, productivity and effectiveness.
- Recognized by peers as a SharePoint Business Analyst of Distinction; completed projects within budget and on time; provided career technical training and mentorship for staff members.
- Recognized by peers as an Excel Power User of Distinction; maintained a 100% pass rate on project-related quizzes, participation in Microsoft SharePoint user groups and training for staff members.
ServiceNow Business Analyst Resume Sample 11
- Developed a solution for the organization’s Quality Management System.
- Conducted data warehouse analysis for Senior Management to evaluate the organizational effectiveness.
- Created an environment that fostered positive change through effective training sessions, resulting in a 5% increase in customer satisfaction.
- Formulated and executed strategy to improve customer service initiatives by 10%.
- Achieved award for customer-service excellence; created training session that increased average knowledge score from 38% to 92%. Proven ability to effectively facilitate large groups of people.
ServiceNow Business Analyst Resume Sample 12
- Created process for capturing data to be used for reports and dashboards for monthly business meetings.
- Facilitated the analysis of data to identify opportunities within an organization; the results facilitated the planning and execution of a business strategy.
- Became instrumental in analyzing client portfolio data to create a strategy for future growth; developed recommendations to improve processes and streamline services offered.
- Developed dashboard that provides executive staff with real-time visibility into revenue trends, as well as an understanding of current and future performance issues.
- Translated business requirements into technical requirements based on customer needs, ensuring that all requirements were addressed before project was accepted by client.
Wrap Up
A bachelor’s degree in IT is required for this job, plus 3 to 5 years of experience with various computer languages. Skills needed are superior communication skills, problem-solving skills, ability to work in teams or independently, design skills, excellent project management skills, organizational skills, and proficiency in MS programs.
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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