Service coordinators are responsible for planning and coordinating the delivery of an organization’s service. Their duties include training customer service staff, responding to customers’ questions, scheduling meeting with clients, promoting organization’s products, developing new promotional strategies and following up with customers to assess their satisfaction.
For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.
The sample resumes below provide great examples of how to write an effective resume.
The Best Service Coordinator Resume Samples
These are some examples of accomplishments we have handpicked from real Service Coordinator resumes for your reference.
Service Coordinator Resume Sample 1
- Developed an emergency assistance program for low-income residents of the community by establishing lines of communication between service agencies and clients.
- Piloted a telephone outreach project to help limit clients’ isolation, enhance agency support systems, and extend financial assistance to those in crisis.
- Reissued over 3350 replacement household items including food stamps after successfully resolving discrepancies using computer databases.
- Revised procedures to improve timeliness of responses to SNAP redeterminations inquiries; high volume produced no backlogs or complaints within stated time deadlines.
- Sorted all incoming mail by zip code for distribution at four projects; increased efficiency 20% without adding staff members.
Service Coordinator Resume Sample 2
- Developed and implemented service campaign training for employees by developing self-help brochures.
- Introduced new process of importing job requests into computer to improve operational effectiveness; recognized with excellence award.
- Led the development of departmental meetings through efficient planning and presentation techniques.
- Acted as liaison between customers, technicians, technicians’ managers, sales agents, billing agents, credit managers, supervisors ,and engineers when resolving technical problems.
- Ensured prompt resolution of customer complaints; assisted in streamlining complaint resolution process through investigation and interview with customer representatives to clarify complaints discussions .
Service Coordinator Resume Sample 3
- Successfully formulated a strategy to facilitate the Board of Directors’ policy change.
- Effectively screened potential clients at a state-funded organization for eligibility and bureaucratic requirements while ensuring their satisfaction.
- Helped place over 50 new clients on Medicaid within first quarter & assisted more than 20 home-bound clients in securing services through appropriate channels.
- Recognized as Employee of the Month for outstanding service by being proactive, knowledgeable, and reliable contributor who is willing to go above and beyond the call of duty.
- Managed billing/coordinating team process; processed billing reports and transaction details in an accurate and timely manner utilizing information from multiple data sources.
Service Coordinator Resume Sample 4
- Manned a store front of 8 employees by providing administrative support, including scheduling, payroll, and phone/customer relations.
- Handled customer requests with a smile while offering a quick response time on all company service calls within the Dallas-Ft. Worth Metroplex.
- Achieved over 98% pick rate for customers by picking orders accurately and efficiently according to conversation or scan sheet information.
- Identified process improvement opportunities through relationship with customers that provided more streamlined processes and services.
- Collaborated with others in discovering new ways to streamline compliance process based on the potential risk involved with each customer’s account.
Service Coordinator Resume Sample 5
- Proficient in Advanced Knowledge of the Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Completed a staff retreat for a wide range of functional areas across three organizations.
- Provided support for catering department during an international conference with over 500 attendees.
- Collaborated with members to create new committees within Inter-Organizational Council; helped establish the Disaster Relief Committee after Hurricane Katrina hit greater New Orleans area.
- Managed events promoting school safety and disaster preparedness programs by organizing speakers from fire and police departments, state officials, FEMA representatives, and Red Cross volunteers to speak to parents at monthly meetings.
Service Coordinator Resume Sample 6
- Provided customer service by answering phones, giving directions, and referring questions to the appropriate department.
- Resolved problems quickly through problem analysis and efficient computer use.
- In addition to data entry responsibilities, I was responsible for filing documents, copying correspondence and distributing mail.
- Worked as a team member with many departments within the organization to coordinate activities that would provide quality care for consumers in their homes.
- Promoted from Service Coordinator II after 3 years of outstanding performance; reduced backlogs of applications, reduced phone time expenses by 15%, increased productivity by 20%.
Service Coordinator Resume Sample 7
- Provided information and referrals to Counseling for mental health, housing, child care, transportation, medical care and other social services.
- Resolved problems and identified alternatives in member’s personal situation by researching laws, rules, regulations.
- Established university-community partnership by organizing workshops with community agencies including the department of justice investigator association conference.
- Promoted organizational goals through networking events with politicians by hosting a luncheon at the Sheraton Hotel.
- Assisted in planning an “International Conference on Drugs” which included being able to have two ambassador speak in person concerning world issues facing today’s youth.
Service Coordinator Resume Sample 8
- Provided consistent and accurate billing to all assigned Customers by utilizing computer billing software.
- Designed a new automated process for customer invoicing that streamlined the invoice processing time from 20 minutes to 30 seconds.
- Recognized for excellent Customer Service after successfully resolving discrepancies with an amount totaling up to $202,000 resulting in refunds of $84,000 returned on average within two days of service completion.
- Utilized work order system to track scope of work on various projects using Microsoft distribution lists; reduced cycle time for data entry by 75%.
- Received praise for outstanding production while assigned as Lead/Supervisory Clerk; increased productivity by 43 while maintaining 99% accuracy standard.
Service Coordinator Resume Sample 9
- Managed all service requests including but not limited to; food, shelter, finance and transportation for 60 foster children.
- Trained five new employees resulting in a smooth transition of services provided by facility.
- Initiated implementation of an online database to monitor all departmental documents. The database increased productivity and workflow monitoring by 20%.
- Led the implementation of a new filing system reducing the number of duplicate files stored on-site from hundreds to twenty after 1 year.
- Referred candidates for open positions and negotiated salary packages with multiple third party vendors as requested by each hiring manager.
Service Coordinator Resume Sample 10
- Achieved 100 percent productivity for 6 months.
- Provided the highest caliber customer service to customers, employers, and co-workers by consistently demonstrating courtesy to daily communication.
- Exceeded expectations of employer by working independently while interfacing with other departments to ensure efficient workflow process; recognized by supervisor for continuous accuracy in handling correspondence through email, phone, post mail, and fax.
- Contributed to increased office efficiency while increasing productivity during high volume periods; cited for superior performance over fellow co-workers.
- Pioneered change initiative which saved time and resources that were then reallocated to other departments; awarded $500 bonus check from the President for significant improvement in growing the company.
Service Coordinator Resume Sample 11
- Received the Secretary of Defense Medal for Exceptional Public Service; honored for outstanding contributions to military environmental programs.
- Received 10% pay increase after taking on additional job responsibilities during temporary staff shortage.
- Promoted to service coordinator after inventing program that tracked and organized requests for non-military housing management.
- Developed an efficient, cost saving approach to reconciling accounts payable; reduced expense by $10 million annually.
- Handled over 5,000 cases by performing intake verifications, updating records, collecting documentation, and answering questions about procedures.
Wrap Up
To work as a service coordinator, you require a bachelor’s degree in business administration or its equivalent and certification by the American Association of Service Coordinators (AASC). Service coordinators must demonstrate customer relations skills, organizational skills, teamwork, problem-solving skills, excellent communication skills, creativity and attention to detail.
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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