Service Advisor Resume Sample

Service Advisors are responsible for acting as intermediaries between customers and the service technicians. Their duties include communicating with customers, describing to the technicians the customers’ problems, selling parts and service points to customers, maintaining the company’s schedule, providing relevant information to customers related to the company’s services and products, keeping track of the company’s inventory.

For many people, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Service Advisor Resume Samples

These are some examples of accomplishments we have handpicked from real Service Advisor resumes for your reference.

Service Advisor Resume Sample 1

  • Advised companies on company policies, procedures, and procedures.
  • Improved customer satisfaction rating by more than 500 percent by using techniques to prevent customer complaints.
  • Enforced policy of zero tolerance by re-training managerial staff members after exposing problems.
  • Advanced in promoting company image through administration of various seminars and promotion campaigns.
  • Fostered the culture of trust among all service associates for effective, effective service to customers.

Service Advisor Resume Sample 2

  • Provided automobile service by accurately evaluating, diagnosing, and repairing domestic and foreign vehicles in less than one hour.
  • Repaired automobiles, trucks, and buses in a timely manner; recognized by the General Manager for consistently exceeding the service department’s customer service ratings.
  • Promoted to Head of Customer Service; decreased customer complaints in a turnover rate-based customer satisfaction survey from 15% to 2%.
  • Trained team members on proper methodologies for automobile maintenance; appropriately supported training initiatives with an average score of 90% or better on skill test.
  • Motivated subordinates to achieve company best ratings in automotive repair work orders involving brake jobs and transmission services.

Service Advisor Resume Sample 3

  • Scheduled installation of complex computer, network systems according to the customer’s requested time frame.
  • Handled situations which required immediate field call-outs, including software upgrades.
  • Demonstrated strength in keeping clients’ satisfaction levels high through effective resolution of problems.
  • Proclaimed neutral ground for two sides in a dispute by assisting each side with constructing a solution.
  • Reconciled customer demands with budget restrictions while implementing new hardware and software programs.

Service Advisor Resume Sample 4

  • Recommended and installed the appropriate service and repair for customers without deviations from service manuals.
  • Prepared work orders for warranty repairs after diagnosing customer’s concerns, such as engine problems; prepared reports documenting findings and solutions.
  • Requested replacement parts before needed; diagnosed customer complaints using technical manuals and contributed to resolution of problems by communicating with other staff members.
  • Initiated two-way communications during meetings with customers and team leaders relating to repairs and improving services.
  • Collaborated with peers to streamline the process of resolving customer issues; met or exceeded diagnostic standards set by IPC (International Parts Company).

Service Advisor Resume Sample 5

  • Published a quarter-century history of servicing to manufacturing equipment.
  • Managed a team of five service representatives to achieve 400% growth in service revenue from 1984-1997.
  • Employed a “Tailored” approach regarding customer complaints, based on the results of customer survey ratings from customers who had applied for a repair. This approach resulted in no repair complaints for over one year.
  • Received the highest possible recommendation rating for customer satisfaction; effectively compiled data relating to repairs.
  • Trained new applicants on Mac’s Five M’s of Service Excellence; effectively resolved customer complaints and satisfied customers by identifying problems and solving them through effective communication with customers.

Service Advisor Resume Sample 6

  • Performed a comprehensive analysis of client needs, compared customer contacts with call logs, and investigated a client’s needs.
  • Handled the bulk of the accounts from inception to completion, including new accounts as well as those which had been proposed by existing clients.
  • Experienced the personal satisfaction of successfully meeting customer expectations.
  • Accepted responsibility as a team leader and as a workhorse for an organization .
  • Experienced growth through self-improvement and development of leadership skills.

Service Advisor Resume Sample 7

  • Communicated with customers in person, over the phone, and via email.
  • Handled issues in a prompt, thorough, and courteous manner.
  • Effectively resolved customer concerns.
  • Achieved award for outstanding customer service by receiving an 85% positive rating for attitude from customers who had applied for a loan.
  • Achieved award for outstanding customer service by receiving an 85% positive rating for attitude from customers who had applied for a loan.

Service Advisor Resume Sample 8

  • Skillfully assisted clients in a timely fashion, suggesting cost-saving alternatives.
  • Sensitively provided counseling services to over 100 foreign nationals experiencing language and cultural barriers to job advancement in the United States, as well as technical solutions for consumers from diverse backgrounds.
  • Attracted the attention of six businesses as a successful third party service provider. Collectively, revenues were three times that of the previous year’s quarterly numbers.
  • Invented a new system to increase efficiency and profitability for maintenance contracts; earned award for exceptional performance by an individual contributor.
  • Increased sales by 20% by communicating new product capabilities to current and prospective customers.

Service Advisor Resume Sample 9

  • Exceeded the production of the Service Department by over double the previous year’s performance.
  • Invented a new service procedure that increased completions by 32% and reduced costs by 24%.
  • Received recognition from General Manager for improving productivity, increasing revenue, and increasing customer satisfaction.
  • Achieved record number of scheduled appointments scheduled and completed in a single week.
  • Received award for providing assistance to peers and management in areas outside of department capacity; maintained control and created overall operating efficiency during personnel shortage.

Service Advisor Resume Sample 10

  • Acted as a liaison between dealerships and customers by demonstrating technical knowledge of all vehicle models, processing loan documents, facilitating vehicle delivery, and responding to customer questions regarding warranties.
  • Assessed sales readiness in 100% of franchised dealerships in a district; interpreted information from dealership visits to develop recommendations for dealer improvement.
  • Implemented a 100% data accuracy standard within a four-state region; maintained 96% accuracy rate during dealership visits in which data was compiled from customer surveys and inspection of the internal operations of the company.
  • Conducted daily customer surveys from clientele from franchised dealerships; trended business data based on survey results. Reviews were used to solicit customer feedback for future actions.
  • Generated sales volume by implementing an annual sales quota program; identified top performing service advisors for training, promotion to supervisory level, and peer reviews.

Service Advisor Resume Sample 11

  • Served as a liaison between company owner, AutoZone, and customers.
  • Initiated customer surveys in order to improve our customer service capabilities by identifying the needs of the customers.
  • Made recommendations for system improvements when necessary to reduce costs.
  • Interacted with customers in a professional manner to avoid any negative encounters. Overlooked problems that were over my head in order for me to stay on top of details, which also helped me make more accurate recommendations for ideas how to resolve problems.
  • Formulated effective strategies in order for people in different departments to better utilize resources and plan projects in an efficient manner.

Service Advisor Resume Sample 12

  • Provided customer services to over 25,000 customers, assisting them in the aggressive growth of their businesses.
  • Received honors for extraordinary engagement in the empowerment of the disadvantaged during various community outreach initiatives.
  • Earned recognition for outstanding performance by establishing new standards for customer service via new methods of delivery, cooperation, and enthusiasm.
  • Experienced new levels of energy, enthusiasm, and self-confidence after successfully integrating product development into ongoing service programs.
  • Demonstrated competence by exceeding all branch goals while maintaining a steady rate of growth despite increased competition via management acquisition deals.

Wrap Up

To work as a Service Advisor you must have an Associate’s Degree in Mechanics, or in a related field. Service Advisors must have great interpersonal skills, must be good communicators, good understanding of the automotive industry, great decision-making, good problem-solving skills, proficiency with industry-specific technology and must be able to work in a team environment.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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