Senior Operations Managers overlook a company’s daily operations. Their responsibilities include establishing departmental policies, overseeing the organization’s financial activities, negotiating contracts, analyzing sales reports, appointing department heads, and consulting with staff and executives about typical daily operations.
For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.
The sample resumes below provide great examples of how to write an effective resume.
The Best Senior Operations Manager Resume Samples
These are some examples of accomplishments we have handpicked from real Senior Operations Manager resumes for your reference.
Senior Operations Manager Resume Sample 1
- Gained experience in all facets of operations management including budget, human resources, security, training and development, facilities, transportation/logistics.
- Managed up to $5M annual operating budget for the largest division within the company.
- Implemented 3-phase restructuring plan involving facility consolidation and staff selection/placement which resulted in $500K annual cost savings.
- Awarded “Employee of the Quarter” by division operations manager for high degree of professionalism and merit throughout position.
- Redeployed divisional office personnel following major corporate merger to enhance company-wide efficiency; recognized by Operations Manager for outstanding achievement.
Senior Operations Manager Resume Sample 2
- Led a team of 5 operators in the management and daily operations of an $8M/year department responsible for providing customer service to over 40,000 accounts.
- Provided support to managers in all business units within Hospitality Services Group (HSG) throughout creation and implementation of new Revenue Recognition accounting standards.
- Negotiated multi-million dollar contracts with commercial clients while balancing property operating cost budgets.
- Spearheaded maintenance program of over 2,500 parking spaces on campus through coordination efforts of multiple divisions within Parking & Transportation Services administration department.
- Achieved 100% of contracted revenue targets by developing strategic partnerships with University Housing Central Office, Athletics Administration office, and Revenue Office.
Senior Operations Manager Resume Sample 3
- Managed a team of 48 security guards, including scheduling, training, and performance evaluations.
- Developed procedures for the off-site storage facility to ensure efficient workflow and compliance with DOT regulations.
- Reorganized materials handling system resulting in 25% decrease in inventory costs.
- Oversaw organization-wide relocation project that improved customer service while reducing operating expenses by 19%.
- Implemented new entry level management policy that resulted in 20% increase in retention rate over 18 months period.
Senior Operations Manager Resume Sample 4
- Managed 50 full-time and part-time employees with a net profit of $2.5M; improved employee satisfaction by 10%.
- Selected to supervise an expansion project that increased company sales by 100% in the second year alone, while improving customer satisfaction ratings.
- Earned recognition for coordinating an outstanding year for new financial growth and development, ensuring the highest product quality within budget parameters.
- Created a management position in order to overcome personnel shortages and ensure efficient operation during seasonal peaks and troublesome economic downturns.
- Integrated leading edge software into regular operations in order to control labor costs, improve service quality, and enhance customer satisfaction.
Senior Operations Manager Resume Sample 5
- Lead department to increase overall income by 29% through organizational changes, improved workforce management, and professional development opportunities.
- Achieved exemplary customer service rating for Retail Department; responded to complaints efficiently to ensure positive relationship with customers.
- Devised cost-cutting daily operations protocols that reduced costs by 20% while maintaining quality of products.
- Completed work orders within the first hour after being assigned.
- Meteded into an upswing in sales which increased revenue by 30%.
Senior Operations Manager Resume Sample 6
- Supervised seven direct reports in meeting the daily demands of our branch, including handling cash transactions, processing loan payments, maintaining records.
- Managed annual training budget of $868k for over 50 instructors and facilitated work-outs customized to meet the needs of our clients.
- Introduced new parking policy generating additional income by $110k/year while saving manpower hours by reducing need for security check points at evening hours.
- Designed a marketing strategy that won first place among peer group submissions.
- Improved departmental attendance rates from 85% to 94%, increased customer satisfaction score from 91% to 95%.
Senior Operations Manager Resume Sample 7
- Oversaw day-to-day operations of the company including legal compliance, reporting, and all aspects of human resources.
- Exceeded labor costs by 25%, reduced inventory costs by 15%, and cut down defective product rates from 5% to .25%.
- Improved customer service ratings from 2.5 stars to 4 stars in a 5 star rating system; received recognition as a “Customer Delight Award” winner by regional manager.
- Identified cost reduction opportunities amounting to $15,000 annually within first two months on the job; submitted presentation at State Annual Management Conference which resulted in approval for funding from Corporate Headquarters.
- Developed team work environment through leadership skills and knowledge of management techniques.
Senior Operations Manager Resume Sample 8
- Recognized by the Board of Directors for acquiring new accounts, increasing profitability in various departments, and effectively managing compensation.
- Received outstanding recognition from top executives for streamlining processes with an overall 14% increase in contributions to the company’s bottom line.
- Achieved flagship status with key clients after expanding operations into three additional states; recognized by CEO when presenting the annual budget.
- Exemplified continued co-operative efforts with management in contributing to a 13% revenue increase over last year.
- Increased productivity by 32%, led departmental meeting attendance to 71%, and oversaw all operational aspects of service projects during Hurricane Katrina relief efforts while maintaining an exemplary safety record during off hours.
Senior Operations Manager Resume Sample 9
- Analyzed opportunities to enhance quality of service, develop training programs for customer service representatives, increase sales force competency.
- Increased productivity by 8% through implementation of new procedures that enhanced corporate profitability by 5%.
- Reduced cost of product line maintenance by co-operating with maintenance engineering department; increased production efficiency and decreased waste disposal charges.
- Formulated recommendations to improve operations after benchmarking best practices from peers at competing companies; saved company $100k in annual expenses.
- Introduced Lean Operations Management System (LOMS) and exponentially improved performance throughout entire supply chain; produced positive net profit impact of $500k within first year of implementation.
Senior Operations Manager Resume Sample 10
- Managed and implemented changes in business operations to increase efficiency and improve customer service.
- Repaired and replaced faulty equipment; expedited equipment delivery to ensure continued business operations.
- Reduced expenses by detecting and eliminating unnecessary repairs; improved the quality of repairs completed.
- Increased production levels; met sales quotas despite increased competition from three other stores within three miles of this store’s location.
- Secured a 50% profit growth for each month over four consecutive quarters, which led to an annual profit gain of 120%.
Senior Operations Manager Resume Sample 11
- Established company’s quarterly operating plan that increased profits by 20% of total revenue.
- Expanded capabilities to both internal and external clients; increased sales by 45%.
- Implemented best-practices training program for clients and team members that reduced error rates by over 60%.
- Received award for leadership in developing new product launch strategies, resulting in a projected $100M increase in revenue.
- Initiated strategic plan for future growth based on client feedback, achieving an increase of 200% over the previous year.
Wrap Up
To work as a Senior Operations Manager, a Bachelor’s degree in Business Administration or equivalent is required. Also, prior work experience is preferred. To be a successful Senior Operations Manager, it is important to have excellent communication, decision-making, leadership, problem-solving, time management, interpersonal, and attention to detail.
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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