Rooms Division Manager Resume Sample

The Rooms Division Manager Oversees a team of booking clerks and and front desk staff in large or small resorts and lodges. Their duties include supervising the front desk, coordinating reservations, monitoring room allocations, training new staff, handles customer complaints, and is responsible for the Housekeeping department.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Rooms Division Manager Resume Samples

These are some examples of accomplishments we have handpicked from real Rooms Division Manager resumes for your reference.

Rooms Division Manager Resume Sample 1

Led a team of over 50 Rooms Division employees in delivering excellent customer service and creating a memorable experience for guests.
Orchestrated all areas of Rooms Division operations, including front desk, bell staff, valet, porters, and housekeeping.
Achieved a 92% guest satisfaction rating, higher than the regional average.
Received an award from the general manager for demonstrating outstanding customer service skills.
Was promoted to a new position in another division of the company as a result of my success in Rooms Division.

Rooms Division Manager Resume Sample 2

Promoted from Night Auditor to the Rooms Division Manager position in 2008, overseeing all Hotel Reservation Sales & Reservations departments.
In my previous role as Night Auditor, I increased revenue by successfully upselling guests to premium rooms and packages.
Was responsible for compiling and submitting weekly reports on occupancy levels, revenue generated, and room rates compared to budget expectations.
Received a promotion in 2006 from Front Desk Agent to Night Auditor, due to my exemplary performance in customer service and knowledge of Opera PMS.
Have a proven track record of success in managing hotel front desks, reservations departments, and night audit teams.

Rooms Division Manager Resume Sample 3

Hired new staff, implemented payroll accounting system, hired extra team of porters to handle increased traffic.
Reorganized work schedule to reflect anticipated occupancy by preparing for high season during off-season.
Recognized as hardworking and diligent employee by heads of hospitality departments on four separate occasions.
Transferred departmental responsibilities between two managers with minimal disruption in service quality or staffing levels.
Improved customer satisfaction scores after implementing more efficient check-in process that reduced wait time by over 20 minutes per day.

Rooms Division Manager Resume Sample 4

Supervised all aspects of the front office, including reservations, check-in/check-out, bell service, and concierge.
Oversaw all operations within the rooms division budget; successfully reduced costs without compromising guest satisfaction.
Raised annual revenue from $18,000,000 to $23,000,000 while increasing profit by 600%.
Pioneered guest-driven organizational process and technology; before this functional was outsourced.
Spearheaded online booking engine with integrated web check-in system; resulting in 20% increase in hotel revenue.

Rooms Division Manager Resume Sample 5

Supervised, trained, and coached ten employees in the hotel’s largest guest service area.
Developed personalized customer service program for twelve-member staff, designed to increase efficiency through improved communication, esprit de corps , and mutual respect between management and staff.
Presented budget reports weekly to department heads; restructured work schedules when necessary to meet budget requirements with no reduction in quality or quantity of work completed.
Performed all duties of front desk manager during an eleven-day training session conducted by corporate leaders; earned highest scores on evaluations by participants at conclusion of training sessions .
Discovered opportunity for increased revenue after implementing new system for sorting guest mail; eliminated the need for a temporary service assistant to sort guest mail, saving hotel considerable expenses.

Rooms Division Manager Resume Sample 6

Forged and strengthened guest service culture through accountability, empowerment, commitment, and consistency.
Raised standards of food and beverage departments that achieved customer satisfaction index scores above 90%.
Entered all time high in the position; noted significant growth in net profit while creating shared success for hotel’s highest occupancy rate ever recorded.
Implemented new hotel web site design with interactive features and options to attract guests and generate online lead conversions.
Reached all time high in individual segment goal performance; recognized by position superiors for outstanding results in cost control, productivity enhancement, revenue generation, and operational excellence.

Rooms Division Manager Resume Sample 7

Demonstrated success in managing all aspects of rooms operations, including Front Desk, Reservations, Night Audit, and Guest Services.
Improved customer satisfaction ratings by consistently meeting or exceeding service standards.
Orchestrated a successful turnaround of the Front Desk operation, resulting in increased efficiency and improved customer satisfaction ratings.
Reduced staff turnover by creating a positive work environment and fostering a team-oriented culture.
Successfully negotiated vendor contracts, resulting in cost savings for the hotel.

Rooms Division Manager Resume Sample 8

Oversaw all aspects of the reservations and front desk operations, ensuring that guests received prompt, courteous, and professional service at all times.
Successfully managed departmental budget, as well as implemented and monitored controls to reduce operating costs.
Spearheaded the development and execution of marketing and sales initiatives that led to a significant increase in occupancy rates.
Was responsible for overseeing all housekeeping and engineering operations, ensuring that all areas of the hotel were kept in excellent condition.
Received numerous awards and accolades from guests and industry organizations for excellence in customer service and leadership.

Rooms Division Manager Resume Sample 9

Maintain high standards of cleanliness in guest rooms, bathrooms, public areas, and corridors.
Effectively handle customer requests for late check-outs, special requests to accommodate guests’ needs.
Assigned duties to staff members to ensure prompt response time OOE (on-out-emergency). Prepared reports which identified breakdowns in service delivery time OOE. Developed training programs for housekeeping position vacancies based on workplace observation and job analysis methods.
Identified departmental needs which were required to achieve the department’s goals; prepared budget proposals with revenue projections outlining proposed cash disbursements according to hotel standard operating procedures (SOP).
Accomplished departmental goals and obtained successful operating results; recognized by hotel management for outstanding performance.

Rooms Division Manager Resume Sample 10

Led team in managing all aspects of guest experience, from reservations and check-in to checkout and post-stay follow-up.
Orchestrated departmental operations – including Rooms, Food & Beverage, and Housekeeping – to ensure optimal service delivery and compliance with brand standards.
Demonstrated expertise in driving occupancy and RevPAR levels through effective marketing strategies and innovative programs.
Achieved Guest Experience Awards for excellence in service provision on multiple occasions.
Recognized as Rooms Division Manager of the Year for exemplary performance in driving business results and delivering positive guest experiences.

Rooms Division Manager Resume Sample 11

Achieved and maintained compliance with all federal, state and local regulations, as well as BNI housekeeping policies and procedures.
Planned and supervised the ordering of supplies; played a key role in the training of new employees responsible for Janitorial Duties; held quarterly meetings to assess divisional performance.
Oversaw daily operations of housekeeping staff that was composed of 9 housekeepers, 11 assistants, 2 supervisors and 1 manager; assigned daily cleaning duties using an established rotating schedule system.
Managed quality control programs; enforced safety regulations by conducting weekly hazard inspections and providing corrective measures to prevent accidents.
Gained recognition from guests for providing friendly customer service via phone, email, and social media platforms; responded to escalated customer service inquiries in a timely and professional manner.

Wrap Up

To work as a Rooms Division Manager, you will need to have a bachelor’s degree in business, hotel management, or Hospitality. A Rooms Division Manager should also have leadership skills, good, clear communication skills, be able to work well with others, handle stress well and work under pressure, give clear instructions, and have high integrity.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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