Rooms Controller Resume Sample

A rooms controller works in the hospitality industry managing reservations. Duties include managing guest reservations, working at the front desk, providing customer service, record-keeping, tracking room inventory, answering phone calls, informing guests of local services, and calculating travel agent commissions.

For many people, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Rooms Controller Resume Samples

These are some examples of accomplishments we have handpicked from real Rooms Controller resumes for your reference.

Rooms Controller Resume Sample 1

  • Established policies and procedures; handled issues in an ethical, ethical, and timely manner.
  • Organizational planning; managed the daily organization of rooms in accordance with company policies and regulations. Recorded information into a computer system that included room status (cleared, vacated, occupied), revenues (revenue generated by room turnover).
  • Supplied data for nightly reports; analyzed financial data in order to track expenses. Gathered data for monthly reports in order to track profits.
  • Learned about inventory handling operations to ensure compliance with company procedures.
  • Held position for 6 months at a minimum.

Rooms Controller Resume Sample 2

  • Enforced scheduling rules and procedures.
  • Scheduled accurately and effectively to ensure that staffing requirements were met according to hotel standards.
  • Created, developed, and maintained a reporting system that effectively allowed management oversight of labor costs for rooms control.
  • Directed the correction of labor shortages, ensuring adherence to budgets and deadlines; monitored staff performance to determine which employees were not up to par and conducted training sessions as needed.
  • Selected and trained new hires during shifts requiring coverage so that duties could be performed in a timely manner.

Rooms Controller Resume Sample 3

  • Decreased the rate of guest complaints by leading efforts to improve housekeeping standards; achieved the award for outstanding service.
  • Recognized for developing and administering procedures to ensure orderly flow through the check-in desk; provided assistance to guests in a courteous, professional manner; met productivity standards.
  • Recommended remodeling that resulted in increased revenue from room rentals.
  • Achieved award for excellent service through effective communication with guests, employees, and management; remained calm when confronted with emergency situations. @5: Enhanced department’s performance by reducing theft and assuring adherence to proper inventory control procedures.
  • Coordinated with departments to complete tasks during assigned shifts; managed room assignments by effectively distributing workloads to ensure that all areas were regulated and that processes were performed in a timely manner.

Rooms Controller Resume Sample 4

  • Acted as liaison between departments by interfacing with supervisors, property management, and Sales & Marketing; provided recommendations to reduce property costs.
  • Maintained positive relationships between property, corporate office, and various departments by responding promptly to requests for information regarding corporate policies.
  • Achieved award for outstanding customer service; directed guests throughout the hotel in order to achieve an efficient check-in procedure.
  • Recommended actions for improved security based on analysis of hotel’s loss history.
  • Ensured that all guests were attended to in a timely manner; met quality assurance goals by efficiently handling complaints and requests.

Rooms Controller Resume Sample 5

  • Recognized for outstanding guest service; helped to rebook travelers by assisting in communication between guest and airline representative.
  • Assisted with the smooth check-in process of guests; supported Housekeeping by accurately processing charges, while also ensuring adherence to budget and marketing requirements.
  • Achieved award for guest satisfaction based on customer survey ratings from guests who had stayed at the hotel.
  • Recommended actions for improved security based on analysis of the hotel’s loss history.
  • Effectively anticipated guest requests to ensure that guest rooms were properly stocked and maintained in accordance with the bank’s guidelines.

Rooms Controller Resume Sample 6

  • Reviewed confidential reports to determine whether past transactions were fraudulent.
  • Assisted in the development of training materials relating to room-cleaning procedures.
  • Achieved award for outstanding customer service; effectively handled complaints and requests for refunds, while maintaining high levels of courtesy.
  • Recommended actions for improved security based on analysis of hotel’s loss history.
  • Received award for completing tasks in a timely manner; accurately processed charges for rooms, meals, incidentals, and rental items.

Rooms Controller Resume Sample 7

  • Met productivity milestones by completing tasks within scheduled shift times.
  • Achieved award for consistently meeting standards regarding security of cash and equipment.
  • Collected room charges according to company policy; analyzed reports to determine trends and identify weaknesses.
  • Maintained good employee relations by assisting employees with requests and effectively resolving complaints.
  • Managed a staff of 8,000 employees to ensure that all hotel rooms were maintained in a safe and adequate manner.

Rooms Controller Resume Sample 8

  • Efficiently scheduled approximately 200 shifts per year with minimal agency required to achieve this goal.
  • Effectively utilized assigned properties’ online booking tools and established communication with the reservations department on an annual basis.
  • Achieved award for outstanding customer service; effectively addressed each guest’s needs while adhering to budget guidelines.
  • Recommended actions for improved security based on analysis of hotel’s loss history.
  • Implemented and followed up on projects and tasks related to rooms floors and room turnover, while successfully implementing new procedures.

Rooms Controller Resume Sample 9

  • Constantly took initiative to make necessary changes in the hotel; designed and implemented a new guest room billing system.
  • Effectively trained staff on correct data entry procedures; led a team of three under my supervision.
  • Achieved award for outstanding customer service; make sure that guests’ requests were satisfied in a timely manner while maintaining high levels of courtesy.
  • Promoted to Human Resources; recognized as an individual who relates well with people and is professionally adept.
  • Accurately processed charges related to room occupancy, food and beverage, entertainment, and on-site services.

Rooms Controller Resume Sample 10

  • Processed daily deposits to ensure proper settlement of accounts payable.
  • Recuperated on-site revenue from contracted events from contracted event providers.
  • Achieved award for exceeding budgeted on-site revenue; provided support to the Regional Director during conferences and events by working out of a satellite office while addressing guests’ needs and concerns.
  • Recommended actions for improved security based on analysis of loss history; effectively handled complaints and requests for refunds while maintaining high levels of courtesy.
  • Worked as a team member for an award-winning company; effectively managed the budget of the company and implemented changes.

Rooms Controller Resume Sample 11

    • Managed guest room billing and assigned staff to rooms; instructed individuals on proper procedures for room cleaning and maintenance of assigned areas.
    • Accurately researched new markets, determining client hotel demand, and provided analysis to owners for site selection.
    • Achieved recognition by the owners for exceeding sales projections; strategically analyzed data with a focus on improving performance.
    • Recommended actions for improved security based on analysis of the hotel’s loss history.

Wrap Up

Education requirements include a high school diploma or equivalent and previous experience in the hospitality industry. Skills to succeed include an in-depth knowledge of best practices in hospitality services, excellent customer service skills, coordination skills, enthusiasm, proficiency in basic office software, physically fit to stand for extended periods, professional appearance, detail-oriented, organized, and good telephone etiquette.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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