A Quality Assurance Associate in the administrative field makes sure that all clerical jobs are completed correctly. Duties include doing spot checks of AP and AR entries, examining outgoing business letters, reviewing executive calendars, maintaining email files, maintaining sales proposals, and updating standard operating procedures.
For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.
The sample resumes below provide great examples of how to write an effective resume.
The Best Quality Assurance Associate Resume Samples
These are some examples of accomplishments we have handpicked from real Quality Assurance Associate resumes for your reference.
Quality Assurance Associate Resume Sample 1
- Responsible for the coordination and administration of Quality Assurance program. Responsible for tracking and quality control of compliance with all procedures, policies, manuals, and testing standards.
- Trained staff in the application of company policy to specific product development projects by utilizing corrective action plan to correct any discrepancies that may occur.
- Assisted in the establishment of quality control procedures related to product development assignments by providing input in the design stage of new product.
- Facilitated training for personnel as required for job performance; provided instructional guidance as requested.
- Conducted performance reviews for individuals not performing to established standards; developed training programs for employees.
Quality Assurance Associate Resume Sample 2
- Researched and reported health and safety concerns for a federally funded program, improving efficiency; maintained office records.
- Trained in Conflict Resolution techniques after initiation at the National Conference of Dispute Resolution, Foundation for Global Conflict Resolution; facilitated conflict resolution within offices.
- Promoted to level of Quality Assurance Lead after proving organizational abilities to successively supervise staff and projects.
- Rewrote guidelines for departmental operations after analyzing policy inconsistencies; developed effective methods for identifying potential risk areas.
- Achieved President’s Certificate of Merit in recognition of outstanding work performance and positive contributions on behalf of the company.
Quality Assurance Associate Resume Sample 3
- Helped pre-routine the work of other employees.
- Assisted staff in completing projects and remained abreast of deadlines.
- Positioned in planning areas of operations and maintained morale among co-workers with a positive attitude and sense of humor.
- Ensured the quality of products, services and working conditions present during 30 years as a Quality Assurance Specialist.
- Heard complaints from customers to keep them informed, reducing customer service complaints to below standard and helping others by handling co-worker issues as needed.
Quality Assurance Associate Resume Sample 4
- Conducted multiple quality assurance audits including weekly employee meetings, customer service training, documentation reviews, and annual audits.
- Created and maintained the new business database to accurately track business activities to ensure all customer information is correct.
- Facilitated employee trainings including weekly management meetings and annual staff meetings to ensure compliance with federal, state, and local regulations.
- Coordinated scheduling of departments through out-of-the-box management concepts such as creative time management and customer focus work methods.
- Assessed all current procedures and implemented new methods in an effort to improve the efficiency and customer capacity of Customer Service functions under the department head’s direction.
Quality Assurance Associate Resume Sample 5
- Adhered to the strict rules and regulations, designed quality control systems, and conducted QA audits of vendors.
- Correctly performed all phase operations on client-related activity reports in a timely fashion.
- Accomplished excellent PC skills as an effective and efficient user/expert who communicated with coworkers on daily basis.
- Researched and applied for an established recycling program through the office of zero waste.
- Accomplished quality assurance plan by researching, designing, and implementing a workflow that would efficiently produce a quality product and meet minimum standards from internal OAQC team members at all times.
Quality Assurance Associate Resume Sample 6
- Organized and managed over 6,000 projects for a major organization.
- Trained over 100 QA employees in all phases of quality assurance including planning, implementation, documentation, documentation review, and customer service.
- Commented on customer surveys that indicated customer satisfaction and recommended desired courses of action.
- Achieved an award for effective work performance as one of the top 50 QC employees.
- Received a leadership award during orientation sessions and received Home-Site Awards six times to personally demonstrate quality standards being met and exceeded by others at HCA.
Quality Assurance Associate Resume Sample 7
- Communicated effectively with all levels of employees to facilitate increased production.
- Ensured company policies were followed and secured correct documentation for budgetary purposes.
- Provided quality assistance to the outside suppliers, such as purchasing and new accounting practices.
- Responded to inquiries and questions related to client services. i.e.. Hot line, fax service, communication with clients via e-mail, telephone calls etc…
- Adhering to a strict code of conduct, received outstanding performance award for consistently meeting goals set by the management team as well as maintaining all standards of safety and stress in the workplace.
Quality Assurance Associate Resume Sample 8
- Maintained established quality of data and reports for internal and external customers.
- Outstanding performance for resolution of customer issues; corrective actions are taken on miscalculations, unsolicited errors, stack-outs, bad information inputs, and computer breakdowns.
- Utilized skills in prioritizing tasks to reduce time spent awaiting return calls from the accounting department.
- Recruited to manage supplies inventory; increased savings by 3%.
- Participated in Quality Improvement programs; implemented 5S program throughout the entire supply department.
Quality Assurance Associate Resume Sample 9
- Installed, operated, and maintained computerized machine inspection equipment to ensure provider quality control of machined parts.
- Efficiently answered incoming calls and addressed concerns about insurance and billing procedures.
- Amazingly formulated daily schedules; surveyed office spaces; arranged for furniture, fixtures and equipment.
- Reinforced positive interaction between staff and clientele through consistent integrity of the highest quality standards.
- Consistently returned all colleagues’ phone calls within thirty minutes (or less) of their requests.
Quality Assurance Associate Resume Sample 10
- Performed quality assurance of bank statements, database records, and computerized statements by locating and reporting discrepancies in timeliness and accuracy.
- Verified internal controls over external information systems; restored lost entries in the database for an account analysis.
- Verified accuracy of Bank’s daily clearing activity; reconciled audit exceptions on a timely basis to ensure proper accounting treatments.
- Developed control charts to improve data capture compliance and performance before recommending a change in bank procedures.
- Identified recurring problems with the business software system through liaison with departments responsible for the various data elements used by software and financial system.
Quality Assurance Associate Resume Sample 11
- Provided multiple quality control audits for the Banking Industry. Analyzed business processes, identified the cost of quality, and estimated process capability. Conducted multiple process walkthroughs, graded business processes against function codes, provided statistical analysis of performance data and evaluated cycle time.
- Consistently met customer service rating guidelines by providing insightful answers and solutions to inquiries via telephone. Provided clear communication by using active listening and paraphrasing skills.
- Successfully resolved escalations in a timely manner through multiple levels of communication by using proper conflict resolution techniques with customers and supervisors.
- Monitored incoming/outgoing quality deliverables to establish adherence to quality standards while generating metrics reports regarding adherence.
- Consistently met and surpassed the performance expectations of immediate supervisors through the completion of all quality assurance projects.
Quality Assurance Associate Resume Sample 12
- Compliance with all federal, state, and local regulations.
- Participated in the implementation of quality assurance procedures, which were reviewed and approved by the corporate Quality Assurance Director.
- Effectively managed the team to ensure quality services by coordinating closely with management.
- Recognized for completing tasks on time and in accordance with regulations; mentored colleagues; developed new skills; awarded for outstanding performance according to company goals.
- Provided guidance and assistance to colleagues as needed; participated in team training; earned appreciation award for continuous excellent performance according to company objectives.
Wrap Up
A high school degree is required for this job, although a bachelor’s degree is preferred. You must also have 1-3 years of relevant experience. The skills needed to perform this job would be independence, accuracy, attention to detail, good communication skills, good interpersonal skills, expertise in MS Office, and excellent math and computer skills.
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
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