Public Safety Dispatcher Resume Sample

Public Safety Dispatchers have the duty of receiving and handling emergency or non-emergency calls from the population. Their duties include requesting information on police, medical or other emergency services, directing the citizens calls to the appropriate agency, entering relevant information into the system, maintaining records of the work performed, dispatching personnel to the requested source and running database queries and updating them.

For many people, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Public Safety Dispatcher Resume Samples

These are some examples of accomplishments we have handpicked from real Public Safety Dispatcher resumes for your reference.

Public Safety Dispatcher Resume Sample 1

  • Admitted to the EMT-Paramedic Program.
  • Passed the New York State Police Academy Test with a 98%.
  • Earned Departmental honors for eight consecutive years of maintaining perfect attendance.
  • Received distinguished appreciation award for outstanding performance reflecting efficient and effective customer service to 911 system users under all circumstances.
  • Gave immediate aid to victims of accidents by administering first aid, CPR, and automated external defibrillator usage in compliance with governing laws.

Public Safety Dispatcher Resume Sample 2

  • Effectively handled emergency calls by accurately dispatching police, fire and medical personnel to scene of crimes or emergencies.
  • Held accountable for the success of mid-week SWAT training by assessing cardiovascular fitness as well as strength and endurance.
  • Assisted Police department with a three month study on “value examination” examination to determine the best course of action when faced with criminal acts involving firearms.
  • Responded quickly and professionally in an emergency situation involving a young child who had been found deceased from a suspected drug overdose at residence after officers were unable to locate parents.
  • Achieved certification as CPR instructor for professional rescuers; conduct approved CPR courses according to American Heart Association guidelines.

Public Safety Dispatcher Resume Sample 3

  • Aided Police Officer in apprehending suspect who had stabbed two people at a local mall after following instructions given by officer on phone.
  • Provided lifesaving instructions to callers during emergencies involving heart attacks, strokes, seizures, and diabetic shock.
  • Assisted with the rescue of three women from an apartment fire using first-aid training including CPR, oxygen administration, trauma care.
  • Developed interpersonal skills during six months travel across eleven nations conducting public safety seminars working alongside international law enforcement agencies.
  • Converged stress levels among employees through yoga instruction to improve interaction between dispatchers and paramedics resulting in improved response time by paramedics to emergency calls.

Public Safety Dispatcher Resume Sample 4

  • Administered CPR to a citizen who collapsed from cardiac arrest to the same rhythm as a defibrillator until paramedics arrived.
  • Attended 130 hours of training covering all aspects of the 911 system, including relevant state and local laws.
  • Deployed tactical field radio equipment during an interagency manhunt for suspect in kidnapping and child molestation case.
  • Successfully resolved serious hostage situation by assisting SWAT Team with the capture of two armed gunmen without incident or injury.
  • Detected and intercepted drug, alcohol and other contraband activities while maintaining clear communication with law enforcement officials during four-month long internship at correctional facility.

Public Safety Dispatcher Resume Sample 5

  • Provided emergency response to public in matters including but not limited to medical emergencies, fires, violent crimes, and terrorist threats.
  • Effectively communicated with law enforcement schools in matters of training exercises involving police officers.
  • Negotiated crisis situations calmly with the aim of resolving the situation peacefully when dealing with individuals who were suicidal or experiencing a psychotic break.
  • Received recognition for outstanding performance by New Jersey State Police after completing 40 hours of training on suicide prevention.
  • De-escalate potentially life threatening conditions through effective communication skills while receiving trauma support training.

Public Safety Dispatcher Resume Sample 6

  • Filtered, prioritized and dispatched emergency medical services; prevented unnecessary response to calls by gathering essential data.
  • Spoken with several personalities and stress levels during critical and tense situations; maintained composure and professional attitude.
  • Successfully coordinated four-way land mobile radio communications between fire department units, police, an EMS ambulance crew, and medical personnel; ensured maximum safety of all patients.
  • Handled over 800 police related phone lines per shift without incident or mistake for 20 months straight.
  • Took immediate control during a major traffic accident involving local high school students resulting in 35 injuries; led efforts of twelve first responders within three minutes of the accident’s initial report until additional assistance arrived.

Public Safety Dispatcher Resume Sample 7

  • Provided emergency assistance to police officers by obtaining legal warrants.
  • Contributed to the success of specialized units for crimes against children, sexual assault, and domestic violence cases.
  • Resolved critical situations within appropriate time frame via exemplary problem-solving skills.
  • Managed over 30 public safety projects with an average budget of $30k each using effective project management including resource allocation, task completion, and reporting procedures.
  • Reduced crime rate in city’s most dangerous section by establishing a tactical command center that mediated on-site communication between dispatch staff and 9-1-1 callers.

Public Safety Dispatcher Resume Sample 8

  • Transmitted medical responses to EMTs in accordance with Federal and State laws.
  • Identified the exact location of incidents, including WMD location during an incident where toxic chemicals were released into the atmosphere.
  • Trained new dispatchers on state-mandated call protocols.
  • Diagnosed the cause of a potentially dangerous air-borne chemical leak over a densely populated area within minutes due to experience in hazardous material identification.
  • Diagnosed incorrect dispatch coordinates leading to faster response time for firefighters during life-threatening fire in restaurant’s kitchen; earned award for being lifesaver.

Public Safety Dispatcher Resume Sample 9

  • Promoted to Lead Dispatcher within 9 months of employment due to high volume of calls handled with highest degree of courtesy, respect, and professionalism.
  • Collaborated with 911 Police, Fire, and EMS Service Dispatch Centers during hazardous weather conditions including tornadoes.
  • Demonstrated leadership skills by mentoring new dispatchers; created professionalism within department through performance management program.
  • Recognized for outstanding customer service responding to over 13000 calls for service in the last year.
  • Directly contributed to low number of false alarms (0) by exercising strong communication skills during emergency response situations; recognized for this achievement throughout public safety community.

Public Safety Dispatcher Resume Sample 10

  • Aided in the rescue of a five year old from drowning.
  • Recognized by supervisor for displaying high marks of leadership and team work during an emergency operation.
  • Awarded appreciation for exceptional service to public safety agency.
  • Received commendation letter from city mayor for quick action and response on a recent case involving a gas leak, power outage, and a school fire.
  • Handled multiple public relations projects with community leaders, local businesses, and social services agencies to improve the image of police department as well as agency’s relationship with certain communities.

Public Safety Dispatcher Resume Sample 11

  • Expressed complete understanding of the dispatch function by accurately passing on clear, concise information to officers in the field.
  • Regulated radio transmissions to maintain effective contact with assigned units between two authorized radio towers.
  • Recovered important missing pieces of information during an attempted phone call from a citizen reporting crimes in progress.
  • Preserved life and property through proper execution of multiple emergency protocols during July 4th celebration and subsequent civil unrest.
  • Contributed to agency’s ongoing improvement process through consistent documentation of problem areas and development of procedural/administrative remedies and improvements.

Wrap Up

To work as a Public Safety Dispatcher you must have a High School diploma or equivalent. Public Safety Dispatchers must have good knowledge about telecommunication equipment, be great communicators, have the ability to work under pressure, be able to work in a team environment, be great listeners, possess great decision-making abilities and the ability to deal with stressful situations.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

Contents

Leave a Comment