Product support specialists provide product advice and support to clients. Their main duties include working with the sales team during product promotion activities, educating clients on new or existing products, listening to customer suggestions, writing customer issues for future reference, training new employees and examining the market trends to recommend product modification.
For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.
The sample resumes below provide great examples of how to write an effective resume.
The Best Product Support Specialist Resume Samples
These are some examples of accomplishments we have handpicked from real Product Support Specialist resumes for your reference.
Product Support Specialist Resume Sample 1
- Developed usage scenarios for a new computer system that successfully reduced the company’s rate of rejected parts by 20%.
- Awarded prize as a top-closing employee; closed over $527K in renewal contracts.
- Achieved award for being most proficient in Pro/Steel 3D CAD system. Received 100% customer satisfaction rating from customers who used the CAD system.
- Provided effective technical support via phone and e-mail to customers who had questions regarding how to use company’s software products.
- Received outstanding quality award; effectively compiled data relating to parts received, sold, and shipped.
Product Support Specialist Resume Sample 2
- Accurately supported manufacturing, distribution, and logistics activities while navigating all internal processes.
- Maintained an outstanding customer service record by promptly responding to questions and concerns of customers, consistently meeting business goals, completing work-related tasks on time, and accurately documenting work-related accomplishments.
- Accurately completed inventory management for a portion of the product line; provided support for all other product lines with a 100% satisfaction rate from customers.
- Attained outstanding quality award; effectively compiled data pertaining to production, processing, supply-chain performance, inventory management, and related activities.
- Received outstanding quality award; effectively completed multiple projects with a 100% satisfaction rate from customers.
Product Support Specialist Resume Sample 3
- Attended skills training classes to improve customer service and used problem-solving techniques.
- Maintained organized storage areas with the proper organization for parts; kept parts inventory accurate and up-to-date.
- Secured supplies in a timely manner by placing items in working order for new customers.
- Completed shipping of orders using automated equipment, which accounted for over 90% of shipping errors.
- Perfectly maintained computerized financial system by completing daily reports, capturing key data from other company systems, and updating modified personnel files.
Product Support Specialist Resume Sample 4
- Provided functional support to manufacturing and production personnel who were using the production line systems; created weekly reports for supervisors regarding system problems, defects, and completed tasks.
- Contributed to the task of maintaining the production line systems; managed software applications, databases, and programs for the advancement of the company’s business operations.
- Attained recognition from an industry organization for outstanding performance in a professional/technical environment; was featured in several articles in an industry trade publication.
- Received recognition from an industry organization for outstanding performance in a professional/technical environment; was featured in several articles in an industry trade publication.
Product Support Specialist Resume Sample 5
- Recognized by the supervisor for exceeding goals in providing support to customers and providing assistance to manufacturing personnel; analyzed problems, provided solutions, and reported issues directly to corporate headquarters.
- Coordinated operation of machine tools and related systems; maintained equipment; instructed personnel in the implementation of new software related to CNC machine tools.
- Trained employees in the setup, use, and maintenance of production machinery; developed training materials based on knowledge and experience that allowed employees to understand the product technology.
- Managed project team with cross-discipline skillsets; exceeded goals by 50% on schedule, within budget using Microsoft Project software.
- Developed training materials for a specialized software package that allowed clients to monitor production line processes in real-time.
Product Support Specialist Resume Sample 6
- Achieved record for most support calls closed per shift; effectively addressed customer needs and concerns.
- Recognized for exceptional customer service by the Vice President of Manufacturing Operations.
- Awarded for excellence in training peers and subordinates; effectively developed new staff.
- Received award for providing outstanding support after hours and on weekends to ensure that customers received immediate assistance with problems.
- Recognized by the Director of Customer Service as a role model to peers, received award citing exemplary customer service provided to customers who called looking for information and assistance.
Product Support Specialist Resume Sample 7
- Maintained product-specific knowledge for all products in the Product Support Team’s support area.
- Resolved 400+ issues; created over 150 support reports detailing solutions to problems and resolutions.
- Achieved a 97% close rate on priority requests; handled a total of 2,400 requests while providing guidance to junior members of the team through mentoring, training, and documentation.
- Handled multiple release updates on two products at one time while remaining responsive to critical escalations; received a ‘thank you from Senior Management for responsiveness.
- Recognized for outstanding support; received appreciation from Sr. Management for providing superior customer service to critical customers.
Product Support Specialist Resume Sample 8
- Served as a product support specialist for the laser marking equipment repair and service department.
- Handled customer calls regarding technical problems with the equipment while maintaining a “smile on my face” attitude.
- Provided prompt, accurate, and professional service to customers; followed up on customer complaints in a timely manner.
- Delivered outstanding performance levels; exhibited teamwork and excellent time management.
- Received award for exceptional showings in previous reviews of sales and service performance; reported all findings promptly to the supervisor in order to clear customers’ questions or issues with their technical services line at the company.
Product Support Specialist Resume Sample 9
- Received exceptional recognition in the manufacturing sector for having provided excellent customer service by establishing and maintaining a positive working relationship with each of my customers in a timely manner.
- Established a well-rounded support team to ensure that all product issues were handled promptly, accurately, and efficiently; participated in the design of new software programs that allowed documentation to be stored on online networks while ensuring data security.
- Received award for surpassing customer satisfaction guidelines; effectively responded to requests regarding product information and ensured that production was running smoothly.
- Achieved award for exceeding quality standards; effectively completed a large order of parts, which required attention during peak production times.
- Received award for spearheading new product development; designed and implemented a new product line, which increased sales by $3.3 million.
Product Support Specialist Resume Sample 10
- Received outstanding quality award; effectively documented, tracked, and released new product line development.
- Drafted documentation for documentation work orders.
- Met and exceeded assigned objectives to become a qualified professional within the organization.
- Designed a new user-friendly web application for field technicians to download online product information.
- Taken on multiple project management responsibilities in production, specifically leading a team of 30 and overseeing several departments for 3 months without fail.
Product Support Specialist Resume Sample 11
- Supported multiple clients by following documented procedures; gathered and analyzed data to assist in corrective actions and/or maintenance of current processes.
- Handled escalated customer service issues by composing detailed email responses in a timely matter.
- Contributed to achieving the highest level of customer satisfaction based on quarterly customer satisfaction surveys; resolved questions and concerns pertaining to technical support, while maintaining a positive attitude.
- Provided exemplary technical support for all clients; responded to 50+ inquiries per day via email, chat, instant messaging, and telephone.
- Maintained a positive outlook and maintained a professional level of communication with all customers.
Product Support Specialist Resume Sample 12
- Honed computer skills by participating in after-hours, online classes; completed many of the more advanced courses to become one of the more knowledgeable employees.
- Recognized as a top trainer; taught new products and operating systems to employees. Received award as an employee who consistently helps others through acts of training, mentoring, guiding, and other forms of human resources support.
- Recognized for exceptional knowledge and service to customers; received the award for best performance in customer service scores. This recognition was based on customer satisfaction surveys regarding product quality, reliability, and technical support needs.
- Increased customer satisfaction by developing guidelines for troubleshooting software applications that were used world-wide by customers.
- Demonstrated mastery of all functions related to support and development of software applications by creating a training manual.
Product Support Specialist Resume Sample 13
- Added value in the selling of products through recommendations to management.
- Collaborated with field service personnel.
- Partnered with internal sales representatives on joint sales calls by controlling traffic at the gate, handling entry and exit, and coordinating other activities.
- Developed a business relationship with maintenance staff from all departments calling on manufacturing units to schedule necessary repairs.
- Developed a relationship with customers in the area of machine failure reporting to assist them in contacting repair personnel for issues that were not easily handled internally.
Wrap Up
To work as a product support specialist, you require a bachelor’s degree in marketing and its equivalent. Product support specialist must demonstrate listening skills, attention to detail, excellent customer relation skills, teamwork, good communication skills, patience and responsibility.
Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.
Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.
Contents